How To Contact Net10 Corporate Office Headquarters
TracFone Wireless, Inc.
9700 NW 112th Ave.
Miami, FL 33178 USA
Corporate Phone Number: 1-305-640-2000
Fax Number: 1-305-640-2070
SIM Customers: 1-855-333-2355
Customer Service Number: 1-877-836-2368
on 6/22/18, i purchased a $40.48 plan. the following day, on 06/23/18, my card was billed 4 times for the same amount, totaling $160. i spoke with a rep from Net 10, he did all of the refund processing and assured me that it wouldn't happen again. Guess what? It happened again, this morning. i was given a number to the corporate office and after getting someone on the line, they promptly hung up on me. The rep said that they were aware of the problem and that i wasn't the only one that was happening to. He couldn't tell me how and why, of course and it seems like no one can. i have only one other option. my attorney will be getting in touch with SOMEONE.
BOUGHT A 25 DOLLAR CARD BECAUSE THEY DIDN'T HAVE THE FAMILY PLAN CARD NO INDICATION IT WAS NOT FOR A SMART PHONE I AM NOT A YOUNG PERSON I DON'T HAVE KNOWLEDGE REGARDING SMART PHONES CAN'T TAKE THE CARD BACK TO STORE CAN'T GET A REFUND FOR A CARD THAT SAYS NET 10 USE ONLY THE FOREIGNERS THEY HAVE ANSWERING PHONES ARE RIDICULOUS BROKEN ENGLISH YOU CAN'T UNDERSTAND THEM CUSTOMER SERVICE WITH NET 10 HAS BEEN TWINDLING FOR YEARS I AM FED UP THEY SHOULD MAKE MY PHONE WORK AND THAT IS JUST IT OR REFUND MY MONEY SO I CAN USE MY PHONE NO ONE WANTS TO HELP EVERYBODY IS JUST GREEDY AND IT WILL BE THE CAUSE OF HUMANITY DEMISE
My mother passed away on March 24, 2017. I received her bank statement which had a charge from NET10 for cell phone services in April. I called NET10 and acted like I was a new customer because as others have mentioned when you call as an existing customer all you get is an automated service with NO OPTION to speak to a representative. I spoke with Jennlyine employee number 520681 and explained to her that my mother was in hospice and paseed away, she just deactivated the phone. I asked when I would see a refund of the charges that were palced againist her account on March 20th, she satated no refund would be given because they already put those minutes on her phone. My mother had not used that phone in days leading up to her passing and they can see that the phone has not been used. I also offered to submit them a copy of her death certificate and she said it did not matter because they were not going to issue me a refund. I then contacted my mothers bank and placed a fraud claim. These people should be out of business and I will be reaching out to the AG in FL to voice my anger.
After 2 hours of being lied to and messed around I called corporate… it took that wonderful woman 10 minutes to hear my complaint and fix the issue!!!! THANK YOU!!!!
oh i'll be suing them in Florida so they'll have to pay my airfare and hotel costs in addition to that $38 they refused to refund
I would love to know who I need to email in regards to Net10 NOT answering my requests to refund. They sent me 2 SIM cards which neither worked and then told ME that I need to take the phone back to the store I bought it from and get a refund. Problem is, is that after I THOUGHT the phone was working, I through the receipt away and they are not going to refund my money for the phone OR the air time I purchased without a receipt!! If this is a faulty NET10 phone and everything was through Net10, why is it the store's responsibility to refund my money! IT IS A NET10 PHONE!!! There were no offers from Net10 or any other options given to me other than take the phone back to the store I bought it from! Now when I try to post in their forums they will not approve my messages nor will anyone reply. The only response I received was "I'm sorry to hear this, please call 877.blah blah blah!" That was who instructed ME to return the phone. I want to know how I can get in touch with someone at their corporate office? I am absolutely fed up with this company! If anyone knows an email address, please reply to this.
i have has net 10 a LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOONG time and their service USED to be good. Lately they suck King Kong poop . It's the worst company ever now, idiots who try to make you keep doing things over and over and over and over with none of the attempts solving the problem.
The funny one is when you call tech support the moron who recordeed the message along with the morons who wrote the script, tell you "many problems can be solved easily if you turn the phone off and then back on. you can go ahead and try that now while I connect you to…."
DUH DUH DUH!!!!!!!!!! if you shut your phone off the connection IS LOST! SO YOU MUST call them back again and start from scratch!
here's the camel that broke the straws back (not a mistype) I was going to dump net 10 but needed a couple weeks to notify everyone , so decided to renew for 1 last month. I spent $35 + tax = $38.00 to top it up and my phone got a message that my plan (or whatever they called it) was renewed successfully! A few minutes later i tried to make a call, but I has ZERO as in 0000000000000 minutes!!!!!! AND HER'S THE GOTTA PISS YOU OFF PART! They kept me activated from 11/01/2016 to 12/01/2016, BUT DID NOT GIVE ME THE UNLIMITED MINUTES I PAID FOR oooooh no, it's worse. they gave me NO MINUTES about 6 long calls to tech support got me nowhere so I asked for a refund but they refused , telling me to go back to the store for a refund. I told them the receipt said "NO REFUNDS FOR PHONE CARDS!" but the twit I was talking to (3 of 3 calls talking to different idiots) left me asking for corporate HQ to talk with them, they gave me an address in Florida , but I found the alleged corporate office was in warren NJ. SCREW IT ALL!!! i'll file a lawsuit and sue them for the $38, plus costs of suit, plus do it under the NJ Consumer fraud Act for triple damages . they wanna hire incompetents let thenm buty pay the price !!!
net 10 is the worst !!!!!!!!!
After reviewing the the previous complaints regarding Net 10, I quess I'm in the same boat even though I've had service with Net 10 for several years. After trying to confirm if my new phone would work in my area, and trying to speak with a supervisor, I finally cancelled my service. When I called yesterday te service reps. were very informative and I had given all the pertinent information regarding the new phone which they added to my account. This morning when I called to confirm coverage with the new phone, the service rep. (#85733 or #527134-she gave both) had me on hold approximately 15 minutes while "tools" updated. I finally got frustrated on asked to speak to her supervisor which she kept putting me off and I hung up. I called back and spoke with service rep #523059 and once again asked to speak with her supervisor and once again got put off so I asked to cancel my auto pay as of October. All I wanted was to confirm coverage, not have to repeat ALL the information that was given yesterday. The service reps. yesterday were very informative and nice but I neglected to confirm the coverage area. The online map shows there is coverage but throughout the years I have had problems with the coverage even though nothing had changed (location, etc.) I wonder if QVC would still sell the Trac phone (which is compatible with Net 10) if they knew what kind of customer service complaints they have had. I was given a reference number yesterday and supposedly all the information I gave yesterday was deleted this morning in the course of the 2 conversations I had with Net 10. If you are relying on a cell phone for a primary phone, please think twice or three times when choosing Net 10.
I have 4 phones with them and let me tell you,customer service is everything in my book. I bought the wrong plan for the wrong account so all I wanted them to do is take $10 more from my payment method and up the plan and instead they wanted to refund it and hold that money up for 3 to 5 days than take another higher amount REALLY! And I guess customer service tells the supervisors what they can and cant do, so I guess I will take my almost 200 dollars somewhere else
I contacted tracfone corporate, sent a message to CorporateOffice@tracfone.com and never received a reply. And now I don't plan to buy any more of their products.
thing is they don't care, they own trac phone net ten att cinglar straight talk and a couple others
I've been a loyal customer for YEARS and i just got a new phone and have been trying to get it connected for 3 days with no luck. I see this is a common problem here, so hate to do it, but im sick and tired of trying and getting bounced around with representatives that have no idea what they are talking about because they all contradict themselves, so i will be taking my business else where.