Priceline’s corporate office is located at 800 Connecticut Avenue, Norwalk, CT 06854. The published corporate telephone number is 203-299-8000. This number is associated with Priceline’s parent company, Booking Holdings, and is intended primarily for corporate, investor, legal, employment, and other business matters.
Travelers needing assistance with a flight, hotel, rental car, vacation package, cruise, refund, credit, Express Deal, or Priceline VIP account should use the official Priceline Help Center or open the reservation through My Trips. Priceline’s support system provides self-service, Penny virtual-assistant, chat, and other contact options based on the booking and issue.
Priceline Corporate Office and Customer Support Information
- Company: Priceline.com LLC
- Parent Company: Booking Holdings Inc.
- Corporate Address: 800 Connecticut Avenue, Norwalk, CT 06854
- Corporate Phone Number: 203-299-8000
- Customer Support: Priceline Help and Penny
- Help Center: Priceline Help Center
- Find or Manage a Reservation: Priceline My Trips
- Priceline VIP: Priceline VIP Program
- Privacy Policy: Priceline Privacy Policy
- Terms and Conditions: Priceline Terms
- Careers: Priceline Careers
- Official Website: Priceline.com
The previously listed numbers 1-877-477-5807 and 1-800-774-2354 appeared in older directories and support materials. Priceline’s current official pages instead direct travelers to My Trips and the Help Center, where the available contact route is connected to the individual itinerary.
Where Is Priceline Headquarters?
Priceline and Booking Holdings share the following Norwalk corporate address:
Priceline.com LLC
800 Connecticut Avenue
Norwalk, CT 06854
The office supports corporate leadership, technology, finance, marketing, legal affairs, partner relationships, employment, privacy, and other companywide functions.
It is not a walk-in travel agency or ticket counter. Customers should not visit the office expecting to change a reservation, collect a refund, obtain boarding documents, or resolve an immediate hotel or airport problem.
Who Owns Priceline?
Priceline is owned by Booking Holdings Inc., a publicly traded online travel and restaurant-reservation company. Booking Holdings trades on Nasdaq under the symbol BKNG.
Booking Holdings’ major consumer brands include:
- Booking.com
- Priceline
- Agoda
- KAYAK
- OpenTable
Current leadership includes:
- Priceline Chief Executive Officer: Brigit Zimmerman
- Booking Holdings President and Chief Executive Officer: Glenn D. Fogel
- Booking Holdings Chief Financial Officer: Ewout Steenbergen
- Booking Holdings General Counsel: Peter J. Millones Jr.
Brigit Zimmerman became Priceline CEO on January 1, 2026. Priceline does not operate as a separately traded public company.
Corporate Office vs. Priceline Customer Service
The corporate office handles companywide and administrative matters. Priceline Customer Care handles individual reservations and traveler accounts.
Use the Help Center or My Trips for:
- Flight changes, cancellations, and credits
- Hotel cancellations and refunds
- Rental-car changes and cancellations
- Vacation-package questions
- Airline schedule changes
- Duplicate or unexpected charges
- Express Deals and Pricebreaker bookings
- Priceline VIP status and discounts
- Travel-protection claims
- Account access and privacy concerns
Calling the corporate number does not automatically cancel a reservation, issue a refund, rebook a flight, extend a credit, or override a hotel or airline policy.
How to Escalate a Priceline Complaint
Open the reservation through My Trips and use the self-service options first. If the requested change is not available, use Priceline’s Penny assistant or the contact option offered through the Help Center.
Prepare:
- The Priceline trip or request number
- The email address and telephone number used for booking
- The traveler’s name exactly as booked
- The airline, hotel, rental company, or other supplier
- The travel dates
- The amount charged
- Cancellation, refund, or credit confirmation
- Previous case numbers and chat transcripts
- The specific correction or resolution requested
Ask Customer Care to provide a case number and preserve screenshots or copies of the conversation.
Formal correspondence can be mailed to:
Priceline.com LLC
Attn: Customer or Corporate Correspondence
800 Connecticut Avenue
Norwalk, CT 06854
Priceline’s terms contain a separate written notice procedure for formal legal disputes. Travelers considering that route should read the current dispute-resolution section before sending correspondence.
Priceline and the Travel Supplier
Priceline facilitates reservations with airlines, hotels, rental-car companies, cruise sellers, and other travel providers. The provider generally supplies the actual transportation, lodging, vehicle, or activity.
The supplier’s rules may determine:
- Whether a booking is refundable
- Change and cancellation deadlines
- No-show penalties
- Airline-credit restrictions
- Baggage and seat fees
- Hotel deposits and incidental charges
- Rental-car deposits and driver requirements
- Availability of requested rooms or vehicle types
Some bookings are also fulfilled through Booking Holdings affiliates or third-party booking companies. Review the checkout page and confirmation to identify the supplier and company that processed the payment.
Express Deals and Pricebreaker Reservations
Express Deals display selected details before purchase but do not reveal the exact airline, hotel, or rental-car company until after the transaction is completed. Pricebreaker bookings show a small group of possible hotels, with the selected property revealed after booking.
Unless the checkout page expressly states otherwise, Priceline’s terms say that these deal-program reservations are:
- Noncancelable
- Nonrefundable
- Nonchangeable
- Nontransferable
The payment may remain due even if the traveler does not use the booking. Review the location, dates, rating, amenities, travel times, vehicle class, and restrictions carefully before paying.
Priceline Flight Changes, Cancellations, and Credits
Flight rules depend on the airline and fare purchased. Open the itinerary through My Trips to see whether online cancellation or changes are available.
A cancelled ticket may produce:
- A refund to the original payment method
- An airline credit for future travel
- A nonrefundable cancellation
- A change requiring an airline fare difference or processing fee
Priceline flight credits generally remain tied to the same airline and original passengers. Eligible credits can be accessed from the cancelled-trip section of My Trips or through the cancellation-confirmation email.
Under U.S. Department of Transportation rules, passengers are generally entitled to a refund when an airline cancels or significantly changes a flight to, from, or within the United States and the passenger does not accept the changed flight, rebooking, credit, or other compensation.
The entity shown as the merchant of record on the payment statement may be responsible for issuing an airfare refund. Travelers who cannot resolve a qualifying airline or ticket-agent complaint can submit it to the U.S. Department of Transportation.
Priceline Hotel Changes and Refunds
Open the hotel reservation in My Trips and select the cancellation option when available. The reservation page should display the deadline, penalty, and expected refund terms before cancellation is confirmed.
Some reservations are flexible, while prepaid, Express Deal, Pricebreaker, and promotional rates may be nonrefundable.
Report serious room, cleanliness, safety, accessibility, or service problems to the hotel immediately and also contact Priceline. Document the condition, employee contacted, time reported, and proposed resolution.
Hotels may separately collect:
- Resort or destination fees
- Parking charges
- Pet fees
- Incidental deposits
- Room-service or minibar charges
The hotel controls the release of its incidental deposit or payment-card hold.
Rental-Car Reservations
Pay Later rental reservations can often be changed through My Trips before the scheduled pickup time. Pay Now and Express Deal reservations may be restricted and might require cancellation and rebooking when cancellation is allowed.
The rental company controls the counter transaction, including:
- Driver age and license requirements
- Credit- or debit-card acceptance
- Security deposits
- Vehicle availability
- Insurance and optional products
- Fuel and mileage charges
- Damage assessments
A specific make or model is generally not guaranteed. Inspect the vehicle and photograph existing damage before leaving the rental location.
Vacation Packages and Cruises
A vacation package can include separate flight, hotel, and rental-car components. Each component remains subject to its own supplier rules, and changing one part may not change or cancel the others.
Priceline may be unable to provide an itemized price for every package component because the savings are created by bundling the services.
Priceline cruise reservations are offered through World Travel Holdings. Cruise changes, payments, cancellation penalties, travel documents, and refund questions may therefore need to be handled through that company and the cruise line.
Refund Delays and Duplicate Charges
Before escalating a missing refund, determine:
- Who processed the original payment
- Whether a refund or travel credit was approved
- The approved amount
- The processing date
- The original payment method
- Whether the hotel, airline, or Priceline is responsible
Request written confirmation showing the refund amount and date. Banks and card issuers may require additional time to post a processed credit.
A package or reservation can produce multiple legitimate charges when separate suppliers collect payment. Compare the amounts and merchant names with the itinerary before reporting a duplicate transaction.
Priceline VIP and Best Price Guarantee
Creating a Priceline account automatically enrolls the traveler in Priceline VIP. Members advance through tiers based primarily on completed qualifying trips.
- VIP Blue: Account membership
- VIP Gold: Two completed qualifying trips
- VIP Platinum: Five completed qualifying trips or an eligible Priceline VIP Rewards Visa card
- Highest Published Tier: Twenty completed qualifying trips
Benefits can include hotel and rental-car discounts, coupons, priority support, and the Best Price Guarantee. Benefits, qualifying trips, participating properties, and discount percentages vary.
The Best Price Guarantee generally requires the lower Priceline price to match the original booking’s dates, supplier, product, cancellation rules, occupancy, and other material terms. Most claims must be submitted within 24 hours, although eligible Express Deal claims may have a later deadline.
Travel Protection
Travel insurance offered during Priceline checkout is provided through Cover Genius or XCover, not directly underwritten by Priceline.
The insurance policy controls:
- Covered cancellation reasons
- Medical and interruption benefits
- Exclusions
- Required documentation
- Claim deadlines
- Appeal procedures
Cancelling a reservation through Priceline does not automatically open an insurance claim. The traveler must separately submit the claim to the insurer or administrator.
Priceline Privacy and Account Security
Priceline’s privacy policy allows eligible users to request access, correction, deletion, portability, or other rights through its privacy portal. Priceline may need to verify the requester’s identity.
Protect the trip number, airline confirmation code, passport information, and account password. A person with access to the itinerary may be able to view or modify sensitive travel details.
Travel-support scams frequently use advertisements and unofficial telephone numbers. Start at Priceline.com or the Priceline application. Do not pay a supposed support representative with gift cards, cryptocurrency, wire transfer, or remote access to a computer.
Priceline Careers and Human Resources
Priceline publishes openings in customer care, technology, finance, marketing, product management, analytics, legal affairs, and other departments through its official careers website.
The corporate number should not be described as a direct Human Resources, payroll, benefits, or employment-verification line. Applicants should use the contact information in the verified job posting.
Priceline maintains offices and teams in Norwalk, New York, Dallas, Toronto, Winnipeg, Mumbai, Berlin, Los Angeles, Chicago, Orlando, and other locations.
Priceline Reviews and Complaints
Three reviews were visible on CorporateOfficeHeadquarters.com when this page was updated. Individual reviewers described an allegedly delayed flight refund, concern about paying more than a hotel’s advertised rate, and a delayed hotel-reservation refund.
These reviews are individual, unverified accounts. They do not establish an overall Priceline rating or prove a companywide complaint pattern.
A useful review should identify the booking type, travel supplier, approximate date, general problem, support route used, response time, and whether the matter was resolved.
Priceline Competitors and Related Corporate Office Pages
Priceline competes with online travel agencies, airline and hotel websites, travel-search platforms, and vacation-rental services. Booking.com is a sister company under Booking Holdings rather than an unrelated parent-company competitor.
- Booking.com Corporate Office
- Expedia Corporate Office
- Travelocity Corporate Office
- Airbnb Corporate Office
- Tripadvisor Corporate Office
Official Priceline Resources
- Official Priceline Website
- Priceline Help and Penny
- Priceline Help Center
- My Trips
- Priceline VIP
- Terms and Conditions
- Privacy Policy
- Priceline Careers
- Booking Holdings Leadership
- U.S. DOT Air Travel Complaint Form
Frequently Asked Questions About Priceline
Where is Priceline headquartered?
Priceline is headquartered with Booking Holdings at 800 Connecticut Avenue, Norwalk, CT 06854.
What is Priceline’s corporate phone number?
The published corporate number is 203-299-8000. It is not the preferred route for managing an individual trip.
What is Priceline’s current Customer Service number?
Priceline currently directs travelers through My Trips, Penny, and the Help Center, which display the support options available for the specific reservation.
Who owns Priceline?
Priceline is owned by Booking Holdings Inc., which trades on Nasdaq under the symbol BKNG.
Who is Priceline’s CEO?
Brigit Zimmerman became Priceline Chief Executive Officer on January 1, 2026.
Can I cancel a Priceline hotel reservation?
Open the reservation through My Trips. Cancellation eligibility, penalties, and refunds depend on the rate selected and the hotel’s booking conditions.
Are Priceline Express Deals refundable?
Express Deals are generally noncancelable, nonrefundable, nonchangeable, and nontransferable unless the checkout page expressly provides different terms.
How do I use a Priceline flight credit?
Open the cancelled itinerary in My Trips or use the link in the cancellation email. Credits generally remain restricted to the same airline and passengers.
How do I complain about a missing Priceline refund?
Contact Priceline through the itinerary, request a case number, and obtain written confirmation of the refund amount and processing date.
Does Priceline provide travel insurance?
Travel insurance offered through Priceline is provided by Cover Genius or XCover. Insurance claims must be submitted through the policy administrator.
How do I escalate an airline refund complaint?
Contact Priceline and the airline first. A qualifying unresolved complaint involving a flight to, from, or within the United States may be submitted to the U.S. Department of Transportation.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Priceline’s corporate office from Customer Care, Booking Holdings, airlines, hotels, rental-car companies, cruise sellers, insurers, and payment providers. This page was reviewed using current Priceline terms, support pages, privacy information, VIP policies, Booking Holdings filings, leadership announcements, and visible COH reader comments.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Priceline.com LLC, Booking Holdings Inc., Booking.com, any airline, hotel, rental-car company, cruise line, insurance provider, financial institution, employee, or Customer Care representative.
This page is provided for informational purposes and is not legal, travel, financial, insurance, privacy, or consumer-protection advice. Addresses, telephone numbers, executives, support methods, cancellation rules, rewards benefits, supplier policies, and refund procedures may change. Review the terms and confirmation applying to the individual booking.
Share Your Priceline Experience
Have you contacted Priceline about a flight, hotel, rental car, package, cruise, refund, airline credit, Express Deal, VIP benefit, or account concern? Share the booking type, general issue, approximate date, support route used, response time, and whether the matter was resolved.
Please do not publish trip numbers, airline confirmation codes, passport details, payment information, account passwords, travel dates, home addresses, private telephone numbers, email addresses, or other confidential information.
