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Public Storage, Amazing customer service! 6000 West Atlantic Delray Beach, FL. Susan was Amazing. She is a gem for your company. Beyond professional, she went out of her way to explain everything I needed to know.

I want to hire her!!!

Public Storage, Be very aware. This is a completely unregulated outrageous outfit! The regular increases are outrageous. And you are stuck, unless as they say, ‘you can rent a new one and move your things’. That does not work when you get a 1 month notice and you live overseas. This is a total racket. The people are quite adept at being nice while you complain as they apparently receive furious client calls regularly. The best thing they can do is postpone the increase for 6 months. Mine just went up $90 a month! My next step is going to Congress. This practice needs to be regulated. Very very poor business practice!!

Public Storage, Speaking with many untrained employees. I just wanted to rent a storage unit from 2380 Quimby Rd. I filled out app and entered DL, CC#. I thought it was set. I even got a confirmation #. I got an email from someone at Public Storage stating that they needed my DL and CC#. I called that number and she said I need to give her my DL and CC#. I said I was not going to do this because I just entered that information. After that I spoke with several customer service reps, each having their own story. I asked if I could get in writing that I will pay for unit and it would be my unit because I was told I need to speak with property manager at that facility. I called nobody answers the phone. I was supposed to receive a on Sunday 6pm EST, no call. For the life of me would like to know how can they run a company when their employees are not trained the same, therefore they can’t put it in writing? I was also given the district Manager, Leah Gonzalez’s number to call 707-369-1761, wrong number.

Public Storage, Elder and Disabled Veteran Wrongful refusal. I have a Power of Attorney (POA) over my 100% disabled brother. He is a Vietnam Veteran. I flew from Texas to Florida to empty his two storage units. It costs him $400 a month to rent these, money my brother badly needs to pay for his assisted living facility. When I arrived at the storage facility at 1450 N Wickham in Melbourne, Florida, Kelly the property manager asked for a past due payment which I promptly paid. Then the unthinkable happened: Kelly ran out and bolted it with one of her locks to keep me out. She said she had to contact her Director to get permission to let me in. Okay. I waited and waited. When he finally got back to me the next day, he scolded me for interrupting his vacation. He said he needed to run the POA past his attorney before he could let me in. It has been over a week—still no word from his attorney. I had to fly home. I’m still waiting for an answer from the Director. Meanwhile, my brother will have another $400 sucked out of his bank account while we wait for them to allow me to enter the storage units. I would abandon the storage units, but my brother deserves his war medals which are locked in storage.

Public Storage, Untrustworthy Experience. Be cautious with Public Storage. I had a troubling experience where I believe someone entered my unit without my knowledge and items went missing. I won’t go into further detail, but I hope this gives you an idea of the concerns I have with how this company operates.