Reach Public Storage Corporate Office Headquarters 

Public Storage, Untrustworthy Experience. Be cautious with Public Storage. I had a troubling experience where I believe someone entered my unit without my knowledge and items went missing. I won’t go into further detail, but I hope this gives you an idea of the concerns I have with how this company operates.

Public Storage, Poor customer service. I recently tried to get into my storage unit only to find out someone had drilled out my lock and replaced it. Why? Who knows? Since there is no one on the site to supervise these things it could be for a any number of reasons (mistook my unit for theirs?) Finally after multiple messages I received a call back from Ashley, the District Manager. She was horrible to deal with. I asked to be reimbures for the $175 I had to pay a locksmith to drill out the “new” lock. Asked to speak to the person she reports to told me there wasn’t anyone, really?? The fact that the facility completely devoid of any supervision, is unacceptable. All I asked for was to have my money refunded or to get credited for the amount toward my montly rent. Her answer was an unequivocal NO. I have treid every way I can think of to reach someone in the Corporate Offices to no avail. I can not believe this is how you treat your customers. I have attached pictures that show my locksmith indicating the pins and shavings that were left from the previous people that drilled out my lock. I also have the lock which clearly show that numbers on the core Do Not match the numbers on my keys!

Public Storage, Excessive Rate Increases. Public Storage has raised the rental fee for my storage space to more than double what it was back in 2018 when I first rented from them. In 2018, I paid $189 per month, and as of May 1st, 2025, it will be $399 per month. In comparison, I have a similarly sized 10’X20′ storage unit in Montana that now costs $112 per month, with only a $5 increase over 13 years. I am making arrangements to move my stored property to the Montana storage company. I also believe this situation warrants further investigation and accountability. Additionally, Public Storage charges a $20 service fee just to make a payment over the phone, which seems completely unnecessary. This company’s pricing practices deserve scrutiny from State Attorney Generals in all states where they operate. It’s time for customers to stand up against these unfair increases.

Public Storage, Don’t rent from Public Storage, I am 72 years old and homeless, I can’t get a place to live, I get my SS around the 20th of every month, and the payment is al most $500-00 thats a 3rd of my SS, so I am homeless, this has been going on for 3 years. I hope you can sleep well.

Public Storage, The customer service is not in the U.S. I reserved outside, drive up, 1st floor, confirmed. Once I paid online the unit changed to upstairs,inside elevator. The customer service department not in U.S. Was told it would be more money to change and cost $99 cancelation fee. No one will answer the phone at the facility. Forced to use App on phone which strategically fails.