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Extra Space Storage Corporate Office, Headquarters Address & Complaints

Extra Space Storage Corporate Office, Headquarters Address & Complaints

Use this page to find Extra Space Storage corporate office and headquarters information, including the Salt Lake City corporate address, corporate phone number, customer support routes, complaint guidance, reviews, and related resources. Extra Space Storage is a publicly traded self-storage real estate investment trust known for personal storage, business storage, vehicle storage, climate-controlled units, online rentals, app-based account tools, and facility management.

Extra Space Storage Corporate Office and Headquarters Contact Information

Company / Brand: Extra Space Storage
Legal Entity Reference: Extra Space Storage Inc.
Stock Symbol: NYSE: EXR
Business Type: Publicly traded self-storage REIT
Extra Space Storage Corporate Headquarters Address: 2795 East Cottonwood Parkway, Suite 300, Salt Lake City, UT 84121, USA
Extra Space Storage Corporate Phone Number: 1-801-365-4600
Extra Space Storage Customer Service: 1-888-609-8483
Official Website: ExtraSpace.com
Extra Space Storage Contact Page: Contact Extra Space Storage
Extra Space Storage Customer FAQs: Current Customer FAQs
Extra Space Storage Locations: Find an Extra Space Storage Location

Extra Space Storage Investor Relations: Investor Relations
Extra Space Storage Careers: Careers

Important: The Extra Space Storage corporate phone number is not the same as a guaranteed complaint-resolution line. For rent increases, billing, payments, late fees, gate access, reservations, move-in, move-out, storage unit access, insurance, property damage, missing property, or facility-specific complaints, start with the facility manager, your online account, the Help Center, or the customer service route connected to your rental.

Extra Space Storage corporate office headquarters in Salt Lake City Utah — Extra Space Storage corporate office headquarters address, corporate phone number, customer support, complaints, and review information

Extra Space Storage Headquarters Address Update

Extra Space Storage is headquartered in the Salt Lake City, Utah area. Current Extra Space Storage FAQ and SEC materials list the corporate address as 2795 East Cottonwood Parkway, Suite 300, Salt Lake City, UT 84121. Extra Space’s own contact page may also display the headquarters address with Suite 400 or Cottonwood Heights formatting, so verify the current suite before mailing sensitive documents, legal notices, investor correspondence, or written complaint materials.

This update is useful for readers searching for Extra Space Storage corporate office, Extra Space Storage headquarters, Extra Space Storage HQ, Extra Space Storage corporate address, or Extra Space Storage corporate phone number.

Storage Facility and Account-Specific Complaint Note

Many Extra Space Storage complaints are tied to a specific facility, storage unit, rental agreement, account number, gate code, payment history, rent increase notice, lien notice, auction notice, insurance claim, or manager interaction. Corporate office information can be useful for documentation, but most storage issues need facility-specific details.

Before escalating a complaint, sign in to your Extra Space Storage account, review your rental agreement, check recent notices, and gather payment records, emails, text messages, and facility contact information.

Choose the Correct Extra Space Storage Support Route

Use the Extra Space Storage Help Center and current-customer FAQ for billing, online account access, payments, autopay, move-out rules, late fees, gate access, storage policies, and facility support.

Use the facility manager for unit access, maintenance issues, gate problems, lost keys, theft reports, move-out inspections, and local property concerns. Use Investor Relations for shareholder questions. Use Extra Space Storage Careers for job applications and employment opportunities rather than relying on unverified HR numbers found on third-party websites.

What to Have Before Contacting Extra Space Storage Corporate Office

Before contacting Extra Space Storage corporate office or submitting a complaint, gather:

The storage facility address, city, and state
Your unit number, account number, or reservation number
Rental agreement, payment history, receipts, notices, emails, or text messages

Move-in date, move-out date, gate access issue, lien notice, or auction notice if relevant
Photos of the unit, lock, gate, facility conditions, damaged property, or missing items if relevant
A short timeline and the specific resolution you are requesting

How to Escalate an Extra Space Storage Complaint

Start with the facility manager or Extra Space Storage customer support. Ask for the issue to be documented and keep a record of your call, chat, email, or account message. If the issue involves rent increases, late fees, billing, move-out, gate access, property damage, missing items, or a lien notice, keep copies of all notices and screenshots.

If the issue remains unresolved, prepare a written complaint summary. Include the facility address, unit number, account details, dates, payment records, notices, photos, and the resolution requested. Do not post account numbers, gate codes, financial information, legal documents, or personal identification in public comment sections.

Billing, Rent Increase, Lien, and Property Issues

For billing or rent-increase concerns, review your rental agreement, promotional rate, account notices, late-fee rules, autopay records, and payment history. Ask Extra Space Storage to explain the charge, effective date, and whether any adjustment or transfer option is available.

For lien notices, lockout issues, auction notices, abandoned-property notices, or access disputes, review written notices carefully and respond through official Extra Space Storage channels. Storage lien and auction rules may vary by state, so customers with legal concerns should consider speaking with an attorney or the appropriate consumer-protection office.

For damaged or missing property, document the unit, lock, gate, access history, facility conditions, police report if applicable, and any insurance or protection-plan information connected to your rental.

Scam and Fake Extra Space Storage Support Number Warning

Be careful when searching online for an Extra Space Storage corporate phone number, Extra Space Storage complaint line, payment number, storage auction number, or customer service number. Storage customers can be targeted by fake payment links, phishing emails, suspicious calls, and unofficial support numbers.

Use ExtraSpace.com, the Extra Space Storage app, official account messages, official bills, the Help Center, and the phone numbers listed on official Extra Space Storage pages before sharing account, payment, or identity information. Do not provide passwords, one-time codes, full card numbers, bank login information, gate codes, or remote computer access to anyone who contacts you unexpectedly.

Common Reasons Customers Contact Extra Space Storage Corporate Office

Customers search for Extra Space Storage corporate office, Extra Space Storage headquarters, Extra Space Storage HQ, Extra Space Storage corporate address, or Extra Space Storage corporate phone number for issues such as:

Rent increases, billing questions, late fees, or payment disputes
Move-in, move-out, reservation, transfer, or cancellation problems
Gate code, account login, app, or online payment issues
Storage unit leaks, maintenance issues, pest concerns, or facility conditions

Missing property, damaged property, theft reports, or insurance concerns
Lien notices, auction notices, lockouts, or delinquent account disputes
Facility manager, district manager, or customer service follow-up concerns
Investor relations, careers, accessibility, or corporate questions

Extra Space Storage Reviews and Complaints

Current CorporateOfficeHeadquarters.com reader comments include individual complaints about rent increases, lien fees, cancellation or transfer issues, poor customer service, damage claims, leaking units, district manager follow-up, and difficulty reaching a useful corporate route.

These reviews reflect individual customer experiences and should not be treated as universal facts about every Extra Space Storage facility, manager, district manager, representative, unit, rental agreement, or corporate response. If you have contacted Extra Space Storage corporate office, a local facility, customer support, a district manager, or another route about an Extra Space Storage issue, you can share your experience below.

About Extra Space Storage

Extra Space Storage was founded in 1977 and is one of the largest self-storage companies in the United States. The company offers personal storage, business storage, vehicle storage, boat storage, RV storage, climate-controlled storage, online rentals, storage account tools, and third-party self-storage management services.

Extra Space Storage Inc. is a publicly traded real estate investment trust listed on the New York Stock Exchange under the ticker symbol EXR. Because most customer concerns are tied to a specific storage location or rental agreement, customers should include the exact facility address and account details when requesting help.

Competitors and Related Corporate Office Pages

Extra Space Storage competes with other self-storage, moving, property-management, and portable storage companies. Customers comparing corporate office contacts and complaint routes may also want to review Public Storage Corporate Office, CubeSmart Corporate Office, U-Haul Corporate Office, PODS Corporate Office, and Penske Corporate Office.

Related Resources

Frequently Asked Questions About Extra Space Storage Corporate Office

Where is Extra Space Storage corporate office located?

Extra Space Storage is headquartered in the Salt Lake City, Utah area. Current FAQ and SEC materials list the corporate address as 2795 East Cottonwood Parkway, Suite 300, Salt Lake City, UT 84121.

What is the Extra Space Storage corporate phone number?

Extra Space Storage lists its corporate phone number as 1-801-365-4600. This number connects callers to the company support center and should not be treated as a guaranteed complaint-resolution line.

What is the Extra Space Storage customer service phone number?

Extra Space Storage’s current-customer FAQ lists customer service at 1-888-609-8483. Customers can also use the Help Center, online account portal, app, chat, or the facility manager depending on the issue.

How do I complain about an Extra Space Storage facility?

Start with the facility manager or customer support. Include the facility address, unit number, account details, payment records, notices, photos, and the resolution you are requesting.

How do I handle an Extra Space Storage lien or auction notice?

Review the notice, rental agreement, payment history, and state-specific timeline carefully. Contact Extra Space Storage through official channels immediately and keep copies of all documents. Storage lien rules vary by state, so legal concerns should be reviewed with an attorney or the appropriate consumer-protection office.

Is CorporateOfficeHeadquarters.com affiliated with Extra Space Storage?

No. CorporateOfficeHeadquarters.com is not affiliated with Extra Space Storage Inc., Extra Space Storage, or any Extra Space Storage facility.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office information, headquarters details, contact routes, complaint guidance, and reader review space for major companies and brands. We update pages when addresses, ownership details, support routes, phone numbers, review themes, or escalation options change.

Page Update Note

This page was updated on June 30, 2026 to include Extra Space Storage’s current Salt Lake City headquarters address guidance, verified corporate phone number, current customer support route, suite-number clarification, current visible COH review themes, and revised storage complaint guidance.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Extra Space Storage Inc., Extra Space Storage, or any Extra Space Storage facility. This page is for informational, review, and complaint purposes only. It is not legal, financial, insurance, storage lien, tenant-rights, or regulatory advice. For rental agreements, billing, move-out, lockout, lien notices, auctions, insurance, damaged or missing property, account access, privacy, investor, or customer-service issues, verify current information directly with Extra Space Storage or the appropriate official route.

Share Your Experience

If you have contacted Extra Space Storage corporate office, a local Extra Space Storage facility, customer support, a facility manager, a district manager, investor relations, or another route about an Extra Space Storage complaint, please share your experience below. Your review may help other readers understand which contact method worked and what information was needed.

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Extra Space Storage Unresolved Disappointing Experience

May 28, 2025

Extra Space Storage, Unfair Fees, Misleading Pricing, and Broken Promises.

I strongly caution anyone considering renting from the Oakley, Ohio Extra Space Storage location. I’ve never been more frustrated with a business.

When I signed up in November 2024, I was quoted a monthly rate of $88. Within just three months, that rate more than doubled — something I was never told to expect. I’ve now faced escalating fees, including a $200+ lien fee, and I’m being told I owe $500 or my unit and belongings will be auctioned off on June 14. I’ve spoken with the manager, Lee, who initially promised to refund part of the lien fee — a refund I never received. She also justified the drastic price increase by claiming it was due to the area the facility is in, while noting that just five miles away the same-sized unit would cost a fraction of what I’m paying. This experience has felt deeply dishonest and predatory. I’ve already contacted two local news outlets, and I plan to bring media attention to this situation. Renters deserve fair pricing, honest communication, and transparency — not surprise fees and empty promises. Please beware before storing your items here.

D M

Response from Corporate Office Headquarters

Contact Extra Space Corporate Headquarters: Call 1-888-586-9658 or email [email protected] to file a formal complaint. Be sure to include: Your unit number and location. Timeline of rate increases and fees. Details of verbal promises made by management. Submit a BBB Complaint: If corporate doesn’t respond appropriately, file a complaint with the Better Business Bureau at: https://www.bbb.org/file-a-complaint. Check Local Tenant Storage Rights: Storage laws vary by state. In Ohio, you may want to contact the Ohio Attorney General’s Consumer Protection Section to explore your rights related to surprise lien fees and predatory pricing: https://www.ohioattorneygeneral.gov/ConsumerProtection. Request a Full Itemized Ledger: Ask for a complete breakdown of your charges and when they were applied. Discrepancies or lack of notice may work in your favor in negotiations or complaints.

Extra Space Storage Frustrating Unresolved Cancelation Issue

May 19, 2025

Extra Space Storage, Poor customer service. We have been at “Life Storage” since 2012. We have the best service Always with Life Storage. Since it became Extra Space Storage, there is no customer service! Nor do they care about the customer. I was trying to end storage in one unit and move to another. They would only transfer and wouldn’t give me the internet rate. I didn’t want to “transfer”. I wanted to cancel my contract & get a new unit. She said I couldn’t get the internet rate because I was already a customer. She just wasn’t hearing me…..she was a fill in, so couldn’t fault her completely. When I spoke with the district manager now today, she was not willing to work with me to get the internet rate. Next step, contact head office. This company is Horrible!

Extra Space Colorado Springs CO Unresolved Damange Claim Issue

May 12, 2025

Extra Space, Damage To Moving Company Truck. We Are A Moving Company Out Of Colorado Springs, Co. We Were Moving A Customer At The Storage Unit At 4095 Lee Vance Dr, Colorado Springs, Co. One Of Their Doors Fell Down On The Top Of Our Cab, Damaging The Roof Of The Truck And Windshield Is Leaking When It Rains. This Happened In February 1, 2025 And No One Will Return Our Calls For Claim. The Manager Has Video, Has Stated It Was Their Fault And Filed A Incident Claim With The Company And The District Manager, Britney Rodriquez Will Not Return Emails Or Answer To His Request For Claim. She Is Ghosting All Of Her Responsibilities! Unacceptable Business Practice! It Has Been Over 2 Months With No Response!

S P

Extra Space Disappointing Price Increase

April 7, 2025

Extra Space, very disappointed with how this company does business. Their increase are beyond ridiculous, they start you off with one price and the increase typically is 2 to 3 times the amount of your initial cost. Do Yourself A Favor And Run. Calling their corporate office is impossible; the phone service keeps you in a circle you never get to speak with anyone. Been renting for 3 years, and loyalty has no value; you’re just a number. Big Mistake Renting With This Company. Very Unhappy Customer

Extra Space Disappointing Customer Service

April 1, 2025

Extra Space, Poor customer service! We had to rent two units The second leaked. To move out of the leaking unit to a dry unit there was a “fee”. It wasn’t my fault the unit leaked. seems like a software issue that needs resolution. I needed to store a couple of boats in a parking space. Every time I change boats I have to send a copy of the trailer registration and the boat. Once one is in the system the other drops out. Every time I do a boat shuffle I get a phone call! What happened to customer care and customer service?

T T