Puma corporate office information is commonly searched by customers who need the Puma North America headquarters address, Puma phone number, customer-service email, order assistance, return or refund help, product support, store information, or a way to escalate an unresolved complaint.
Puma North America is headquartered in Somerville, Massachusetts. Most questions involving Puma.com orders, deliveries, returns, refunds, defective products, gift cards, or accounts should begin with Puma Customer Service rather than the corporate office.
Puma Corporate Office and Contact Information
- U.S. Company: PUMA North America, Inc.
- North America Headquarters: 455 Grand Union Boulevard, Somerville, MA 02145, USA
- Puma U.S. Customer Service: 1-888-565-PUMA (7862)
- Customer-Service Email: cu****************@**ma.com
- Customer-Service Hours: 7:00 a.m.–midnight Eastern, seven days a week
- Official U.S. Website: us.puma.com
- U.S. Help Center: Puma Help Center
- Live Chat: Chat With Puma
- Store Locator: Find a Puma Store
- Global Parent Company: PUMA SE
- Global Headquarters: PUMA Way 1, 91074 Herzogenaurach, Germany
- Global Headquarters Phone: +49 9132 81 0
- Global Chief Executive Officer: Arthur Hoeld
- President of Puma North America: Tara McRae
Phone clarification: Puma’s current U.S. legal and customer-support pages publish 1-888-565-7862. They do not currently identify a separate public Somerville headquarters switchboard or corporate complaints number.
Puma North America Headquarters in Somerville
Puma North America’s headquarters is located at 455 Grand Union Boulevard in Somerville, Massachusetts, near Boston. The office opened in 2021 and brought employees from Puma’s former Boston and Westford offices together at one North American headquarters.
The Somerville headquarters supports regional management, sales, marketing, ecommerce, product functions, retail operations, corporate employment, and other North American business activities. It should not be confused with the nearby Puma Assembly Row retail store.
The corporate office is not identified as a walk-in customer-service center, return warehouse, product-repair facility, or store-return counter. Do not send shoes, clothing, online returns, gift cards, or defective merchandise to the Somerville headquarters unless Puma gives you specific written instructions.
Puma North America Headquarters vs. Global Headquarters
Puma North America operates from Somerville, Massachusetts. Puma’s global parent company, PUMA SE, is headquartered at PUMA Way 1 in Herzogenaurach, Germany.
The German headquarters handles worldwide leadership, corporate governance, investor relations, global strategy, communications, and other international corporate functions. United States customers should normally use Puma U.S. Customer Service for domestic orders, deliveries, returns, refunds, gift cards, stores, products, and accounts.
Choose the Correct Puma Contact Route
Online Orders and Order Status
Use the official Puma order-status tool or sign in to your Puma account. Keep the order number, billing ZIP Code, email address, and shipment information available.
Order Changes or Cancellations
Puma states that orders cannot be changed or cancelled after submission because they are sent to the warehouse for processing. Customers generally must receive the package and return eligible merchandise for a refund.
Shipping or Delivery Problems
Review the tracking information and Puma’s shipping guidance. If a package is marked delivered but cannot be found, arrives damaged, or has no tracking update for 10 business days, use Puma’s official shipping-claim process.
Returns, Exchanges, and Refunds
Start the return through Puma’s official return process. Puma does not currently offer direct exchanges. Customers seeking another size or color must return the original item and place a new order.
Defective or Damaged Products
Contact Customer Service at 1-888-565-7862 or cu****************@**ma.com. Keep the product, receipt or order confirmation, article number, photographs, and purchase details.
Puma Store Complaints
Contact the manager of the store involved. Use the official store locator to verify the store’s current address and telephone number before escalating the concern to Customer Service.
Gift Cards
Use Puma’s official gift-card tools for balance and redemption questions. Treat the card number and PIN like cash and never publish them in a review.
Careers and Employment
Use the official Puma careers website for corporate, retail, distribution, technology, design, marketing, product, and other employment opportunities.
Media, Investor, or Global Corporate Inquiries
Use Puma’s global corporate website and the department-specific contact routes published by PUMA SE. Customer-service representatives may not be able to answer investor, media, sponsorship, or global corporate questions.
What to Have Before Contacting Puma
- Puma order number or store receipt
- Email address and billing ZIP Code associated with the order
- Product name, article number, size, color, and quantity
- Order, delivery, return, or refund date
- Shipment tracking number and delivery status
- Return authorization, shipping label, and return tracking
- Puma store location for an in-store purchase or complaint
- Photographs of an incorrect, damaged, or defective product
- Gift-card issue without publicly disclosing the card number or PIN
- Customer-service case number or chat transcript
- A short timeline and the resolution being requested
How to Escalate a Puma Complaint
- Identify the correct department. Determine whether the complaint involves an online order, delivery, return, refund, product, store, gift card, promotion, account, privacy concern, or corporate matter.
- Contact Puma Customer Service. Call 1-888-565-7862, email cu****************@**ma.com, or use official live chat.
- Request a case reference. Record the date, representative, promised action, expected response date, and case or chat number.
- Contact the store manager when applicable. Store purchases, employee interactions, local inventory, and in-store returns should usually begin with the store involved.
- Follow up in writing. Provide a concise timeline, copies of relevant documentation, previous case references, and the resolution requested.
- Use the Somerville headquarters for appropriate written escalation. Send copies rather than original receipts or financial documents. Do not mail returned products to the corporate office.
Written corporate correspondence may be addressed to:
PUMA North America, Inc.
455 Grand Union Boulevard
Somerville, MA 02145
United States
Puma Orders, Shipping, and Delivery Complaints
Puma order complaints may involve processing delays, cancelled products, split shipments, incorrect merchandise, missing packages, damaged shipments, or tracking information that has stopped updating.
One order may arrive in more than one shipment. Review each shipping-confirmation email before reporting missing merchandise. Keep the order confirmation, tracking numbers, carrier updates, package photographs, and delivery information.
Puma provides an official shipping-claim process when a package is marked delivered but cannot be found, arrives damaged, or has not received a tracking update for 10 business days. Submit the claim promptly and retain the confirmation.
Puma Returns, Exchanges, and Refunds
Puma currently permits free online returns for qualifying Puma.com orders within 45 days of purchase. Returned products generally must be in original, unused condition.
Gift cards, bodywear, customized products, and final-sale merchandise are excluded from the standard free-return policy. Other restrictions may apply depending on the product, delivery location, and method of purchase.
Puma does not currently offer direct exchanges. To obtain another size or color, return the original product and place a new order. Customer Service may assist with the replacement order and available shipping options.
Some Puma.com purchases may be returned to a Puma retail store with the original payment method and a physical or digital copy of the order-confirmation email. Certain online returns must still be initiated and shipped through the online return process.
Keep the return label, carrier receipt, tracking result, return confirmation, and refund correspondence until the credit appears on the appropriate payment method. Do not mail returns directly to Puma’s Somerville corporate office.
Puma Product Quality and Defect Complaints
Product complaints may involve stitching, sole separation, fabric damage, incorrect sizing, missing components, color transfer, manufacturing defects, or merchandise that arrived damaged.
Contact Puma Customer Service and provide the purchase source, purchase date, product name, article number, photographs, receipt, and a clear description of the problem. If the product was purchased from another retailer, that retailer may control the return, refund, or replacement process.
Stop using a product if continued use may create a safety concern. Product-safety concerns should be reported promptly through an official Puma contact route.
Puma Store Complaints
Store complaints may involve employee interactions, checkout, local inventory, displayed pricing, fitting rooms, accessibility, cleanliness, promotions, or how a return was handled.
Ask to speak with the manager while the transaction can still be identified. Keep the receipt and note the store location, date, approximate time, product, and requested resolution. If the store does not resolve the concern, contact Puma Customer Service.
Fake Puma Support and Privacy Warning
Use Puma.com, the official Puma Help Center, verified Puma store pages, or contact information published by Puma before sharing order, account, gift-card, or payment information.
Be cautious with fake outlet websites, counterfeit products, social-media advertisements, giveaway messages, refund notices, sponsored search results, employment offers, and unofficial customer-service numbers.
Do not provide passwords, one-time verification codes, full payment-card numbers, bank-login information, gift-card numbers, gift-card PINs, or remote access to a device in response to an unexpected call, email, text message, or social-media contact.
Do not publish order numbers, tracking numbers, home addresses, telephone numbers, email addresses, payment information, gift-card details, passwords, or private employee information in a public review.
Puma Reviews and Complaints
CorporateOfficeHeadquarters.com currently has one visible reader-submitted Puma review, dated November 2, 2024. The reviewer described a positive experience involving a granddaughter who enjoyed wearing different-colored Puma shoes for volleyball games.
One review is not enough to establish overall customer sentiment about Puma’s products, stores, website, delivery service, returns, refunds, or Customer Service. Experiences may vary by product, retailer, Puma store, purchase method, delivery carrier, and support route.
When leaving a Puma review below, include the product or issue category, whether the purchase was made online or in a store, the approximate date, the support route used, and whether the concern was resolved. Do not post private order, payment, address, account, gift-card, or employee information.
About Puma
Puma was founded in 1948 by Rudolf Dassler and is one of the world’s major athletic footwear, apparel, and accessories companies. The company develops performance and lifestyle products for sports and activities including running, training, soccer, basketball, golf, motorsports, and other categories.
PUMA SE is headquartered in Herzogenaurach, Germany. The company distributes products in more than 120 countries and operates through regional organizations, ecommerce websites, retail stores, wholesale partners, licensees, and other sales channels.
Puma Leadership and Corporate Structure
PUMA North America, Inc. is the North American division of PUMA SE. Tara McRae serves as president of Puma North America.
Arthur Hoeld is chief executive officer of PUMA SE. The current PUMA SE Management Board also includes Mark Langer as chief financial officer, Maria Valdes as chief brand officer, Matthias Baeumer as chief commercial officer, and Andreas Hubert as chief operating officer.
PUMA SE is a publicly traded German company. Corporate leadership, investor relations, governance, global strategy, and worldwide company matters are managed through the global organization in Herzogenaurach.
Puma Competitors and Related Corporate Office Pages
Puma competes with global athletic-footwear, sportswear, fashion, and sports-equipment companies. Related corporate-office pages include:
- Nike Corporate Office
- Adidas USA Corporate Office
- Under Armour Corporate Office
- Reebok Corporate Office
Official Puma Resources
- Puma U.S. Website
- Contact Puma Customer Service
- Puma U.S. Help Center
- Check a Puma Order
- Puma Shipping and Delivery
- Puma Returns and Exchanges
- Damaged or Defective Puma Products
- File a Puma Shipping Claim
- Puma Store Locator
- Puma Careers
- Puma Management
- PUMA SE Corporate Website
Frequently Asked Questions About Puma Corporate Office
Where is Puma’s U.S. headquarters?
Puma North America’s headquarters is located at 455 Grand Union Boulevard, Somerville, MA 02145.
What is Puma’s U.S. customer-service number?
Puma’s officially published U.S. Customer Service number is 1-888-565-PUMA (7862).
What is Puma’s customer-service email address?
Puma U.S. Customer Service can be reached at cu****************@**ma.com.
What are Puma’s customer-service hours?
Puma currently lists telephone and live-chat availability from 7:00 a.m. to midnight Eastern, seven days a week.
Is 617-488-2900 still Puma’s corporate phone number?
Older online directories list 617-488-2900, but Puma’s current official U.S. legal and support pages do not publish it as the public headquarters or customer-service contact. Use 1-888-565-7862 for verified U.S. assistance.
Where is Puma’s global headquarters?
PUMA SE’s global headquarters is located at PUMA Way 1, 91074 Herzogenaurach, Germany.
Who is Puma’s CEO?
Arthur Hoeld is chief executive officer of PUMA SE.
Who leads Puma North America?
Tara McRae is president of Puma North America.
How do I return a Puma.com order?
Start the return through Puma’s official return process. Qualifying Puma.com orders may generally be returned within 45 days when the products are in original, unused condition. Exclusions apply.
Does Puma offer direct exchanges?
No. Puma currently instructs customers to return the original product and place a new order for the desired size or color.
Can I cancel a Puma order after placing it?
Puma states that an order cannot be changed or cancelled after submission. Eligible merchandise must be returned after delivery for a refund.
How do I report a damaged or defective Puma product?
Call 1-888-565-7862 or email cu****************@**ma.com. Keep the product, receipt or order confirmation, article number, and photographs.
Is CorporateOfficeHeadquarters.com affiliated with Puma?
No. CorporateOfficeHeadquarters.com is not affiliated with PUMA North America, Inc., PUMA SE, Puma.com, any Puma store, retailer, delivery company, employee, or customer-service representative.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office addresses, headquarters information, telephone numbers, customer-service routes, complaint guidance, leadership details, official resources, and reader review space for major companies and brands.
This page is designed to help readers distinguish Puma North America’s Somerville headquarters from Customer Service, retail stores, distribution centers, return processing, shipping claims, careers, and PUMA SE’s global headquarters in Germany.
Page Update Note
This page was updated on August 15, 2026 to verify Puma’s North American headquarters, replace the unverified main-office telephone listing with current official U.S. contact information, add current leadership, preserve the existing image, and expand assistance for orders, shipping, returns, refunds, defective products, stores, complaints, and privacy.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with PUMA North America, Inc., PUMA SE, Puma.com, any Puma store, retailer, delivery company, employee, or customer-service representative. This page is provided for informational, review, and complaint-routing purposes only.
Addresses, telephone numbers, email addresses, executives, customer-service hours, return periods, exclusions, shipping procedures, refund methods, store locations, and support routes may change. Verify important information directly with Puma before acting.
Share Your Experience
Have you contacted Puma’s corporate office, Customer Service, live chat, a Puma store, shipping-claim support, returns, or another complaint route? Share your experience below, including whether the issue involved an order, delivery, return, refund, product, store, gift card, promotion, account, or corporate inquiry.
Helpful reviews explain the approximate date, purchase method, product or issue category, support route used, response time, and whether the matter was resolved. Do not publish order numbers, payment information, addresses, account credentials, gift-card details, or private employee information.
