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Smokey Bones, A Bitter Bite: When Poor Management Ruins the Smokey Bones Experience. For loyal patrons, the Smokey Bones brand evokes a specific kind of comfort and quality, which made the recent closure of the Plantation, Florida location particularly painful. Eager to recapture that familiar satisfaction, we made a highly anticipated stop at the Boca Raton restaurant while driving home to Hollywood, seeking the atmosphere and deals of the Happy Hour menu. However, that excitement quickly dissolved into frustration, creating an object lesson in how poor management can fatally compromise a well-loved dining experience. The initial snag arose from a necessary accommodation: due to physical limitations—my girlfriend utilizing a cane and myself dealing with a back injury and drop foot—we required a low table in the bar area rather than the mandated high stools for the Happy Hour seating. Despite the restaurant being nearly empty, the waitress informed us that low seating was strictly prohibited. When the manager was requested, he arrived not with a desire to assist, but with a pronounced attitude. He flatly refused the request, dismissively reinforcing an inflexible policy against allowing exceptions, lest “people make a habit of it.” His utter lack of empathy toward customers with visible accessibility needs and his complete disinterest when challenged on his poor customer service were startling. We were ultimately placed at a makeshift table isolated from the main bar area, a solution that only highlighted the manager’s inconsiderate handling of the situation. The service that followed failed to redeem the meal. Though the hostess and our specific waitress provided commendable effort, the kitchen struggled, delivering our food after a thirty-minute wait. The quality was equally disappointing; a highly anticipated bowl of stew arrived watered down and lacking the expected hearty texture, and it was served minutes after other main dishes. This visit, intended as a nostalgic treat, was entirely overshadowed by the incompetence and rigid indifference of management. While the brand itself holds good memories, the Boca Raton location, under its current leadership, has proven itself incapable of delivering the most basic level of customer consideration, ensuring we will seek out any other location for our future Smokey Bones fix.

Smokey Bones, Expired Twisted Tea. My husband and I ate at our local Smokey Bones im Greensboro NC. Evening away from the kids that we don’t normally get and I regret we spent it here. Not much on the menu and restaurant was scarce but we ordered anyways. Food wasn’t too bad taste wise. My $20 brisket grilled cheese I ordered only had a smidgen of brisket on it. We ordered the bucket of mix and match beer for 15 bucks and I noticed black stuff on my twisted tea. I began to inspect the bottle and saw it was expired 1 1/2 years ago! So, I’m sure the black stuff was mold or mildew. I asked our waiter to get the manager so we could get our meal heavily compensated for the inconvenience. The “bar manager” came over and apologized and said she would take care of it. We recieved our bill and they only took the $15 bucket off and then added my military discount I guess to make it look like alot was taken off the bill but I’m military so that discount would have been taken off anyways. Highly disappointed in Smokey Bones. I don’t plan on ever patronizing this establishment again in any city.

Smokey Bones, We went to Smokey Bones on Miller’s Lane in Dayton, OH. When we were seated, the host mentioned that Happy Hour was available for those sitting at the bar. However, due to my disability, I was unable to sit there. When our waitress arrived, I explained my situation, and she said she would speak to the manager. She later returned and said the manager refused to extend the Happy Hour pricing to our table, stating that if they made an exception, they would have to do it for everyone. We dine at this restaurant at least once a week, whether in person or through takeout, and have never had an issue before. The waitress was also very rude. I asked for plasticware, as I always do, and she told me it would cost $0.25. While the price wasn’t the issue, the principle was—I’ve never been charged for it before. Additionally, I requested a carryout cup for water because the glass I was given was dirty. Since COVID, I’ve made it a habit to request plasticware and paper napkins to minimize exposure to germs. Unfortunately, the way we were treated made us decide to dine elsewhere. I believe all customers should be treated fairly, and I will be contacting the BBB regarding this experience. (This review is based on my own experience and is my genuine opinion.)

Smokey Bones, Question on leadership. I am a regular come in at least twice a week. Host is a male always in his phone. Glass to entrance doors always full of smudges. No matter how busy they are he is always standing around in his phone when there are clearly things to do. Such as today he said menus sticky/how about wiping them and helping out wherever needed. He’s wearing a knit cap and really not a good look for the front of the restaurant. Better leadership skills need to be employed to maintain the integrity of the restaurant and keeping people coming back. Love Deanna and the others always working hard. Will still come back but man there is some work to do. I was in leadership for 43 years and no one just stands around unless there is truly nothing else needed. This is my second email and no one responded to the first.

Love Smokey Bones but we are 2hs away, visit every time in the area (2-3 times @ month) Our Bill is usually between 60–95 $. Great Food-Great Bar Prices. My concern is normally very uncrowded to the point that we are the only bar customers, At Noon or at 4PM. Many reasons I believe but concerned if it can continue. Lack of Training, company policies/procedures-pricing etc. Bartender floats around store, Not attentive 2 bar customers. this is not directed at specific bartender, happens with all.

Avon Indiana location.