Famous Dave’s is a barbecue restaurant brand founded in Wisconsin and currently operated within the BBQ Holdings and MTY Food Group restaurant portfolio. Customers commonly search for the Famous Dave’s corporate office when a restaurant visit, catering order, food-quality concern, refund, delivery, gift card, Rewards account, or app problem has not been resolved through the normal support channels.
Famous Dave’s Corporate Office and Headquarters Information
Famous Dave’s Headquarters Quick Facts
- Brand: Famous Dave’s
- Operating Company: Famous Dave’s of America, Inc.
- Restaurant Group: BBQ Holdings, Inc.
- Ultimate Parent Company: MTY Food Group Inc.
- Famous Dave’s Corporate Office Address: 12701 Whitewater Drive, Suite 100, Minnetonka, MN 55343
- Famous Dave’s Corporate Office Phone Number: 1-952-294-1300
- Customer Service and Guest Feedback: Official contact page
- Gift Card Balance Number: 1-833-363-9831
- Restaurant Locator: Find a Famous Dave’s restaurant
- Careers: Famous Dave’s jobs
- Official Website: famousdaves.com
The Minnetonka office is associated with Famous Dave’s of America, Inc. and Guest Relations. The published telephone number should be treated as a corporate office number. Famous Dave’s does not currently identify a separate general customer-service or Human Resources telephone number on its primary contact page.
How to Contact Famous Dave’s Customer Service
Choose the Correct Famous Dave’s Contact Route
- Restaurant visit or food complaint: Contact the restaurant manager first, then submit Recent Visit or Order Feedback if the matter remains unresolved.
- Pickup or direct online order: Contact the restaurant that prepared the order and retain the order confirmation and receipt.
- Third-party delivery: Contact both the restaurant and the delivery platform when responsibility is unclear.
- Catering problem: Contact the restaurant or catering representative shown on the order before escalating through the feedback form.
- Rewards or app issue: Select “Rewards or App Questions” on the official contact page.
- Gift-card question: Select “Gift Card Questions” or call 1-833-363-9831 for a balance inquiry.
- Corporate matter: Call 1-952-294-1300 or write to the Minnetonka corporate address.
How to Escalate a Famous Dave’s Complaint
- Start with the restaurant manager. Most food, service, refund, employee, wait-time, cleanliness, and local-order problems should first be reviewed by the restaurant involved.
- Determine whether the restaurant is franchised. Many Famous Dave’s restaurants are independently operated, so the local franchise owner may control refunds, staffing, and restaurant-level resolutions.
- Save your documentation. Retain the receipt, order confirmation, restaurant location, date, time, photographs, delivery records, and names or positions of managers contacted.
- Submit the official feedback form. Choose “Recent Visit or Order Feedback” and identify the exact restaurant.
- Request higher-level review. If the first response does not address the complaint, ask whether the issue can be reviewed by the franchise owner, area manager, Guest Relations, or the appropriate corporate team.
- Use written corporate correspondence. For an unresolved company-level matter, write to Famous Dave’s of America, Inc., Attn: Guest Relations, 12701 Whitewater Drive, Suite 100, Minnetonka, MN 55343.
- Use outside routes when appropriate. A posted unauthorized charge may require assistance from the card issuer. A documented consumer complaint may also be submitted to the applicable state consumer-protection agency.
What to Include in a Famous Dave’s Complaint
- The restaurant’s address and telephone number
- The date and approximate time of the visit or order
- The order type: dine-in, pickup, FamousDaves.com, app, catering, or third-party delivery
- The receipt or order number, shared privately with Famous Dave’s
- A description of the food, service, delivery, or billing problem
- Photographs of the food, packaging, receipt, or missing items when relevant
- The names or positions of managers already contacted, if provided
- The response received and the resolution being requested
Famous Dave’s Restaurant and Food Complaints
Complaints involving cold food, overcooked or undercooked items, missing portions, incorrect orders, unavailable menu items, excessive waits, cleanliness, or poor service should normally begin with the restaurant manager. Promptly reporting the concern gives the restaurant a better opportunity to inspect the food, confirm the order, and consider an appropriate resolution.
If you have already left the restaurant, retain the food and packaging when reasonably safe, take photographs, and save the receipt. Use the official feedback form if the local restaurant does not respond or the proposed resolution does not address the problem.
Famous Dave’s Catering Complaints
Catering orders may involve pickup, delivery, setup, individually packaged meals, or service arranged through a specific restaurant. If an order is late, incomplete, unavailable, incorrectly prepared, or delivered to the wrong place, contact the catering representative or restaurant immediately.
For an unresolved catering complaint, document:
- The catering order or confirmation number
- The event date, delivery time, and service address
- The number of guests the order was intended to serve
- Missing, substituted, delayed, or incorrectly prepared items
- Calls, messages, and assurances received before the event
- Additional expenses caused by the problem
- The specific refund, credit, or other resolution requested
Famous Dave’s recommends placing catering orders at least 24 hours in advance when possible. Availability, delivery areas, menus, prices, and catering telephone numbers can vary by location. Visit the official Famous Dave’s catering page for current options.
Online Orders, Pickup, and Delivery Problems
For an order placed directly through FamousDaves.com or the Famous Dave’s app, begin with the restaurant that prepared the food. Provide the order confirmation, pickup or delivery time, charged amount, and photographs of any incorrect or damaged items.
Most locations offer some combination of dine-in, pickup, curbside service, or delivery, but services vary by restaurant. If the order was placed through a third-party delivery service, contact that platform about driver tracking, delivery fees, missing delivery, or a platform-issued refund. The restaurant may still need to review missing or incorrectly prepared food.
Rewards generally cannot be earned or redeemed on orders placed through an unaffiliated third-party delivery provider. Qualifying orders normally must be placed at a participating restaurant, through FamousDaves.com, or through the Famous Dave’s app.
Famous Dave’s Gift Cards
Famous Dave’s offers physical and electronic gift cards. Gift cards can generally be used at participating Famous Dave’s restaurants and for qualifying orders placed through the official website.
- Check a Gift-Card Balance: 1-833-363-9831
- Online Gift-Card Help: Famous Dave’s gift cards
- Gift-Card Contact Form: Select “Gift Card Questions” on the contact page.
The company states that gift-card purchases are final and generally cannot be canceled or refunded. Famous Dave’s also warns that it cannot replace a lost, stolen, damaged, or unauthorizedly used gift card. Keep the card number and PIN private.
Gift-Card Scam and Privacy Warning
A legitimate business or government agency should not demand Famous Dave’s gift cards as payment for taxes, fines, utilities, technical support, bail, debt collection, or an emergency involving a relative. Do not provide a gift-card number or PIN to an unknown caller, email sender, or social-media account.
Never post full gift-card numbers, PINs, payment-card details, order numbers, account passwords, verification codes, home addresses, private telephone numbers, or identification documents in the public comments.
Famous Dave’s Rewards and App Support
The Famous Dave’s Rewards program advertises a $5 signup reward and a $10 reward for every $100 spent, subject to its current terms and participation restrictions. Rewards account, missing-point, login, redemption, and app problems should be submitted through the “Rewards or App Questions” option on the official contact page.
When reporting missing points, include the restaurant, transaction date, receipt, subtotal, email address associated with the account, and whether the order was placed in the restaurant, through FamousDaves.com, through the official app, or through a third-party platform.
Visit the Famous Dave’s Rewards page and Rewards app FAQ for current rules and expiration information.
Food Allergies and Nutrition Information
Famous Dave’s publishes nutrition and allergen guides, but states that ingredients and nutrition information may vary. The company also warns that cross-contact can occur and that its restaurants do not operate gluten-free kitchens.
Food Allergy and Safety Notice
Customers with a serious food allergy should review the current Famous Dave’s nutrition and allergen information and speak directly with restaurant management before ordering. Online information cannot guarantee that a menu item is free from an allergen or cross-contact.
For a suspected medical emergency or severe allergic reaction, seek immediate medical assistance rather than waiting for a restaurant or corporate response.
Famous Dave’s Human Resources and Careers
No separate public general Human Resources telephone number was verified. The corporate office number should not be presented as a guaranteed direct HR line.
Famous Dave’s separates opportunities at corporate-owned restaurants from employment inquiries involving independently operated franchise locations. Applicants should use the official careers page and confirm which company owns the applicable restaurant.
- Corporate-Owned Restaurant Opportunities: View the official careers page
- Franchise Restaurant Opportunities: Use the contact information supplied for the independently operated restaurant.
Current and former employees should contact their restaurant manager, franchise employer, payroll provider, or internal HR representative about pay, scheduling, benefits, tax forms, employment verification, or workplace concerns.
Do not publish Social Security numbers, employee identification numbers, tax documents, payroll records, medical information, disciplinary records, background-check information, or private manager contact information in the comments.
Famous Dave’s Parent Company and Ownership
Famous Dave’s operates through Famous Dave’s of America, Inc. and the BBQ Holdings restaurant group. MTY Food Group completed its acquisition of BBQ Holdings in September 2022, making Famous Dave’s part of MTY’s larger restaurant-brand portfolio.
The Famous Dave’s website continues to display BBQ Holdings in its copyright and operating information. BBQ Holdings should therefore be distinguished from MTY Food Group: BBQ Holdings remains the closer operating group, while MTY is the ultimate parent organization.
Another restaurant brand within MTY Food Group’s portfolio is Papa Murphy’s. The brands maintain separate customer-support, restaurant, gift-card, rewards, and complaint systems.
A Brief History of Famous Dave’s
Dave Anderson founded Famous Dave’s in 1994, opening the first restaurant in Hayward, Wisconsin. The concept expanded through company-owned and franchised restaurants and became known for smoked meats, ribs, brisket, barbecue sauces, classic sides, and catering.
The current franchise organization describes Famous Dave’s as one of the country’s largest barbecue chains, with more than 100 units across numerous states. Restaurant formats can include traditional full-service locations, counter-service restaurants, and delivery or ghost-kitchen arrangements.
Famous Dave’s Competitors
Famous Dave’s competes with national and regional barbecue restaurants, casual-dining chains, independent smokehouses, catering companies, and delivery-oriented restaurant concepts. Related corporate-office pages include Smokey Bones, Jim ’N Nick’s, Beef O’Brady’s, and Chili’s.
These restaurants are separate companies and are not customer-service departments, franchise operators, or affiliates of Famous Dave’s unless a specific location or transaction expressly states otherwise.
Famous Dave’s Reviews and Complaints
Reader submissions currently visible on this page discuss catering delays and shortages, long waits for restaurant service, food-quality concerns involving chicken and burnt ends, difficulty obtaining a response, and a request for Famous Dave’s to return to a Texas market.
These reviews describe individual experiences and have not been independently verified by Corporate Office Headquarters. Outcomes may differ by restaurant because many Famous Dave’s locations are independently owned and operated.
Frequently Asked Questions
Where is Famous Dave’s corporate office?
The Famous Dave’s corporate office and Guest Relations mailing address is 12701 Whitewater Drive, Suite 100, Minnetonka, MN 55343.
What is Famous Dave’s corporate office phone number?
The Famous Dave’s corporate office phone number is 1-952-294-1300. This is the published corporate telephone number, not a guaranteed direct line to Guest Relations, Human Resources, or an executive.
What is Famous Dave’s customer-service number?
Famous Dave’s currently directs most restaurant, order, Rewards, app, and gift-card concerns through its official contact page. The company does not prominently publish a separate general guest-service telephone number. For gift-card balances, call 1-833-363-9831.
Is 1-800-962-4935 still the Famous Dave’s contact number?
The number appeared on older directories but was not verified through current official Famous Dave’s resources during this update. Use the official contact form or the verified corporate office number instead.
How do I complain about a Famous Dave’s restaurant?
Contact the restaurant manager first. If the concern remains unresolved, select “Recent Visit or Order Feedback” on the official Famous Dave’s contact page.
How do I report a Famous Dave’s catering problem?
Contact the restaurant or catering representative immediately. Document the confirmation number, event time, missing items, delivery status, prior communications, and requested resolution before escalating through Guest Relations.
How do I check a Famous Dave’s gift-card balance?
Check the balance through the official gift-card page or call 1-833-363-9831.
How do I contact Famous Dave’s about missing Rewards points?
Select “Rewards or App Questions” on the official contact page and provide the receipt, restaurant, transaction date, account email, and order method.
Who owns Famous Dave’s?
Famous Dave’s operates within BBQ Holdings. MTY Food Group acquired BBQ Holdings in 2022 and is the ultimate parent company.
Does every Famous Dave’s restaurant have the same owner?
No. The system includes company-owned, franchised, and licensed restaurants. An independent franchise operator may control local hiring, refunds, restaurant management, and complaint resolution.
Does Famous Dave’s have a public HR phone number?
No separate public general HR number was verified. Applicants should use the careers page, while employees should contact their actual employer, restaurant management, or internal HR representative.
Official Famous Dave’s Resources
- Official Famous Dave’s website
- Guest, order, Rewards and gift-card contact page
- Famous Dave’s general FAQ
- Restaurant locator
- Catering information
- Gift cards and balance information
- Famous Dave’s Rewards
- Nutrition and allergen information
- Careers and restaurant jobs
- Privacy policy
- MTY Food Group information
Why Trust Corporate Office Headquarters?
CorporateOfficeHeadquarters.com reviewed the official Famous Dave’s website, corporate address, telephone number, Guest Relations routes, restaurant locator, catering information, gift-card support, Rewards program, careers page, allergen guidance, privacy materials, franchise structure, MTY ownership, and reader reviews visible on this page.
We distinguish the corporate office from local restaurants, independently operated franchises, third-party delivery services, gift-card support, Rewards assistance, and employment routes.
Page Update Note
This page was substantially revised on August 7, 2026. The update changed the corporate address from Suite 200 to the officially published Suite 100 address; removed the unverified 1-800-962-4935 number; stopped labeling the corporate number as a dedicated Human Resources line; added current Guest Relations, gift-card, Rewards, catering, order, delivery, allergen, employment, and complaint-escalation information; clarified the franchise structure; added MTY Food Group as the ultimate parent company; reviewed the visible reader submissions; and narrowed competitor links to relevant, verified Corporate Office Headquarters pages.
Disclaimer
CorporateOfficeHeadquarters.com is independent and is not affiliated with Famous Dave’s, Famous Dave’s of America, Inc., BBQ Holdings, MTY Food Group, any franchise owner, local restaurant, delivery provider, gift-card processor, or government agency.
This page is provided for general corporate-office, restaurant-contact, customer-feedback, employment, and consumer-information purposes. Addresses, telephone numbers, restaurant ownership, menus, prices, promotions, gift-card terms, Rewards rules, delivery options, careers, and support procedures may change. Verify important information through the official company website.
Share Your Famous Dave’s Experience
Readers may share a firsthand experience involving a Famous Dave’s restaurant, dine-in visit, pickup order, delivery, catering event, food quality, customer service, gift card, Rewards account, app, employment process, or corporate-office contact.
A helpful review identifies the restaurant, approximate date, order method, problem, support route used, response received, and whether the issue was resolved. Do not publish complete order numbers, payment information, gift-card numbers or PINs, account credentials, home addresses, private employee information, medical records, or employment documents.
Reviews should describe firsthand events without threats, doxxing, discriminatory content, impersonation, or unsupported allegations that an identifiable person or business committed theft, fraud, discrimination, food tampering, or another illegal act.