Spin Master is a Canadian children’s entertainment company operating across toys, entertainment, and digital games. Its global headquarters and head office are located in Toronto, Ontario. Below are the Spin Master address, corporate phone number, Customer Care contacts, complaint routes, and official support links.
Spin Master Corporate Office and Contact Information
- Company: Spin Master Corp.
- Global headquarters: 225 King Street West, Suite 200, Toronto, ON M5V 3M2, Canada
- Toronto head-office phone: 1-416-364-6002
- Customer Care phone: 1-800-622-8339
- Customer Care email: cu**********@********er.com
- Product support: Spin Master Customer Support
- Email-support form: Contact Spin Master Customer Care
- Official website: www.spinmaster.com
- Stock symbol: TSX: TOY
- Use 1-416-364-6002 for matters appropriate for the Toronto corporate office.
- Use 1-800-622-8339, the support portal, or the email form for product questions, damaged items, missing parts, instructions, and warranty assistance.
- Contact the retailer first when requesting a refund or exchange for a product purchased from another store.
- Use the Spin Master Shop return process for orders placed directly through the company’s online store.
The Toronto corporate office is not presented as a public walk-in Customer Care center. Contact the appropriate department before mailing or visiting.
Where Is Spin Master Headquarters?
Spin Master’s global headquarters location is:
Spin Master Corp.
225 King Street West, Suite 200
Toronto, Ontario M5V 3M2
Canada
Spin Master is a Canadian company with offices and operations in multiple countries. Toronto remains its global corporate headquarters; its offices in the United States and other countries should not be described as replacing the Toronto head office.
Spin Master Phone Number and Customer Care
The publicly listed Spin Master corporate office phone number is 1-416-364-6002. This is separate from the company’s toll-free Customer Care number, 1-800-622-8339.
Consumers seeking product help should begin with the Spin Master support portal. It organizes support by brand and may provide instructions, troubleshooting information, manuals, videos, and answers about specific toys and games.
If the support articles do not resolve the problem, submit the official Customer Care form or email cu**********@********er.com.
Information to Include With a Product-Support Request
Providing complete information can reduce follow-up requests. Include:
- The product and brand name.
- The product or model code shown on the item or packaging.
- The retailer or website where it was purchased.
- The purchase date.
- A concise description of the defect, missing part, or other problem.
- A copy of the receipt when requested.
- Clear photos of the product, packaging, code, or damaged area when relevant.
- An existing Customer Care case number if following up.
Do not send original receipts or irreplaceable documents through the mail unless Spin Master specifically instructs you to do so.
How to File a Complaint With Spin Master
- Identify the responsible party. Contact the retailer for an in-store sale, refund, delivery, or payment dispute. Contact Spin Master for a product defect, missing component, instruction, warranty, or brand-support issue.
- Open a Customer Care case. Call 1-800-622-8339 or use the official support form.
- Save the confirmation. Keep the case number, submission email, receipt, photographs, and a record of earlier contacts.
- Request escalation. If the first response does not address the documented issue, reply through the same case and clearly explain the requested resolution.
- Contact the corporate office only when appropriate. The Toronto office number is 1-416-364-6002, but corporate staff may redirect consumer product complaints to Customer Care.
A short, factual complaint generally works better than repeatedly opening new cases. State what happened, when it happened, what steps have already been taken, and the reasonable resolution being requested.
Returns, Refunds, and Defective Products
Products Purchased From Another Retailer
If a Spin Master product was purchased from Walmart, Target, Amazon, a specialty toy store, or another retailer, the retailer normally controls the initial refund or exchange under its own return policy. Spin Master Customer Care may assist with product defects, missing parts, warranty questions, or troubleshooting.
Orders From the Spin Master Online Shop
The company’s published policy currently allows returns of most new, unopened items in their original packaging within 30 days of delivery. Conditions and exceptions may apply, so review the current Spin Master Shop shipping and returns policy before sending anything back.
Have the online order number available when requesting a return. Do not mail a product to the Toronto headquarters unless the company provides specific return instructions and an authorized return address.
Product-Safety and Recall Concerns
If a toy or product appears unsafe, stop using it and keep it away from children while seeking guidance. Contact Spin Master Customer Care at 1-800-622-8339 and provide the product name, product code, purchase information, photographs, and a clear description of the concern.
Consumers in the United States can also review the U.S. Consumer Product Safety Commission recall database. Follow any recall instructions issued by Spin Master or the appropriate government safety authority.
For an immediate medical emergency, contact local emergency services or the appropriate poison-control service. Do not rely on a corporate-office page for emergency assistance.
Protect Children’s Information
Do not place a child’s full name, birth date, school, location, account credentials, photographs, or other identifying information in a public review. Also avoid posting home addresses, telephone numbers, email addresses, payment information, order numbers, and Customer Care case numbers.
For a privacy request, review the Spin Master Privacy Policy. The policy lists dp*@********er.com for the company’s Data Protection Officer.
A parent or legal guardian should handle support and privacy requests involving a minor.
About Spin Master
Spin Master Corp. is a publicly traded children’s entertainment company listed on the Toronto Stock Exchange under the symbol TOY. Its business operates across three creative areas:
- Toys: Toy, game, activity, puzzle, outdoor, plush, preschool, and collectible products.
- Entertainment: Television, film, short-form, and other content produced internally and with outside partners.
- Digital Games: Mobile and digital play experiences.
Its portfolio includes brands and properties such as PAW Patrol, Melissa & Doug, Bakugan, Rubik’s Cube, Kinetic Sand, Hatchimals, GUND, Tech Deck, Toca Boca, and other owned or licensed products. Brand availability and licensing relationships can change over time.
Frequently Asked Questions About Spin Master Headquarters
What is the Spin Master headquarters address?
Spin Master’s global headquarters address is 225 King Street West, Suite 200, Toronto, Ontario M5V 3M2, Canada.
Where is the Spin Master head office?
The Spin Master head office is in Toronto, Ontario. Toronto is the company’s global corporate headquarters location.
What is the Spin Master corporate phone number?
The publicly listed Toronto corporate office number is 1-416-364-6002.
What is the Spin Master Customer Care phone number?
Spin Master Customer Care can be reached at 1-800-622-8339. This is the better number for product questions, missing parts, defects, and warranty assistance.
How can I contact Spin Master by email?
Product-support inquiries can be sent to cu**********@********er.com or submitted through the official email-support form.
Does Spin Master have a U.S. headquarters?
Spin Master has operations and offices outside Canada, including in the United States, but its global headquarters is in Toronto. A U.S. office should not be described as replacing the Toronto global head office.
How do I complain about a defective Spin Master toy?
Call Customer Care or submit the official support form with the product name, code, retailer, purchase date, receipt, and photographs. Keep the resulting case number for follow-up and escalation.
Can I return a Spin Master product to the corporate office?
Do not mail returns to the corporate office without authorization. Contact the original retailer or follow the Spin Master Shop return instructions, depending on where the product was purchased.
Spin Master Reviews and Complaints
No reader reviews were visible on this COH page during the August 2026 audit. Customers may use the review form below to describe first-hand experiences with Spin Master products, Customer Care, missing parts, warranty requests, online orders, returns, or complaint handling.
Keep reviews factual and do not include children’s identifying information, addresses, phone numbers, email addresses, payment details, order numbers, or support case numbers.
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Official Spin Master Resources
- Spin Master Official Website
- Customer Support and Brand FAQs
- Customer Care Email Form
- Spin Master Shop Shipping and Returns
- Spin Master Privacy Policy
- Spin Master Newsroom
Why Trust Corporate Office Headquarters?
CorporateOfficeHeadquarters.com reviews public corporate information, official company resources, support pages, and regulatory materials to help readers find appropriate contact and escalation routes. Corporate addresses, telephone numbers, policies, and department links can change, so readers should confirm important details through the linked official resources before mailing documents, visiting an office, or returning a product.
Page Update Note
This Spin Master corporate office page was updated on August 13, 2026 to confirm the Toronto headquarters address, distinguish the corporate phone number from Customer Care, add the official support form and email address, explain returns and complaint escalation, add product-safety and child-privacy guidance, expand frequently asked questions, and verify all related COH links.
Share Your Spin Master Experience
Have you contacted Spin Master Customer Care, requested missing parts, reported a defective toy, used the warranty process, placed an online order, or escalated a complaint? Share a factual review below to help other consumers understand the process and likely response.
Disclaimer
CorporateOfficeHeadquarters.com is an independent information and consumer-review website. It is not affiliated with, endorsed by, or operated by Spin Master Corp., Spin Master Ltd., Spin Master Inc., PAW Patrol, Melissa & Doug, Bakugan, Rubik’s Cube, Kinetic Sand, Hatchimals, GUND, Tech Deck, Toca Boca, or any other Spin Master brand, subsidiary, licensor, retailer, support department, or government agency.
COH cannot access customer accounts, orders, payments, warranties, product records, support cases, or private company systems, and cannot resolve complaints on Spin Master’s behalf. Contact information and policies may change without notice. Reviews reflect the experiences and opinions of their individual authors.
Do not post sensitive personal, financial, order, account, case, or children’s information in a public review. Product-safety concerns should be reported directly to Spin Master and the appropriate safety authority. For emergencies, contact local emergency services.