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Stayed at the Springhill in Spokane Wa. Upon entering the room and using the bathroom black hair was found on the sink and in the shower. Being slightly grossed out I collected them and flushed them down the toilet. Taking pictures I decided to go down and make them aware of it. Then I went back to the room and was going to watch T.V. in bed, folding down the top sheets and yup found black hair, really grossed out returned to the front desk and told them this which her reply was they had no other rooms available. Lucky for me the other bed appeared clean. So I took pictures of all of my findings and decided to call the general manager who was out for the night, so left her a message asking her to call me. So far no call whatsoever from anyone. So my stays at Marriot hotels are done with. So how do they know it’s not my Hair I’m a redhead!!!!! Photos are available for whoever wants them.

I stayed at the Durango Springhill Suites just last week, and to thank the Marriot for such a wonderful vacation. Making our reservations was a concern, as I am Handicapped and all the Handicapped rooms were already booked. The front desk person Missy Revese was so helpful and went up and beyond to make my stay not only safe, but enjoyable. I can not leave out the Breakfast Assistant who not only took care of the breakfast display, she also helped me in carry my plate to my table. This hotel had to be the cleanest and well cared for hotel we have stayed at in a very long time. I commend the hotel manager and their entire staff for their hospitality

If anyone is planning a trip to Durango be sure to stay at the Springhill Suites, you won’t be disappointed..

My family and I stayed at the hotel for a family reunion over the July 4th weekend. We checked in on Friday and left for the day on Saturday. However, when we returned, we noticed that the trash had not been taken out, and there were no clean towels available. I had to go to the front desk to request clean towels and washcloths. This kind of service is unacceptable and quite disappointing. Unfortunately, we will not be returning to this hotel due to the poor experience we had.

I stayed at Springhill Suites this past weekend and left my jacket and AirPods ( front pocket of jacket, room 432) in the hotel room. I contacted the hotel on Sunday night (915, a screenshot can be sent to confirm activity) as soon as I realized I left those items, spoke to someone at the front desk, informed him of the room number I was in and was informed these items were found and put in the lost and found, but could be sent to me if a shipping label was provided.

I sent over the pre-paid shipping label but unfortunately, I received a call from Sprinhill Suites this afternoon, 5/19 saying they do not have the items in lost and found. If someone took my belongings, I need them to be brought back (no questions asked), or Marriott should purchase replacement items. My father and I have been long-time Marriott Bonvoy customers – what peace of mind are you providing to your customers that they can’t trust their belongings are held in safe-keeping if items are left behind, even if temporarily? I notified them in a timely manner and have filed a formal complaint, see case # 455305691. I expect the timely return of my belongings and/or follow-up from your corporate office or we will have to take our collective business elsewhere and pursue legal remedy.

I look forward to hearing from someone in your corporate office.

Please do not hesitate to reach out if you have any questions and thank you a TON for helping me get these items!

Stayed at the SpringHill Suites in Bridgeport, West Virginia. I booked my reservations online and paid before arrival, paying for a king suite for the night. Upon arrival, I was given a queen suite with no explanation. When I inquired about the mix-up, I was told that they were overbooked and I would need to speak to the manager the next morning. They refused to help me adjust my bill. She said I would have to take it up with the third party I had used to book my ticket; however, it was neither the third party nor my mistake. She admitted the hotel aloud a “stay overs”, which caused the overbooking. Then she tried to tell me the rooms were the same price anyway. However, the woman the night before said the price difference was $10. The hotel manager refused to give me a refund of the $10. Granted, it was only $10, but it was the hotel’s mistake. The manager was smug, and she just outright said “I will not refund your money” since I used a third-party booking service. I also told her about what looked potentially like blood on the curtain of the window. I had touched that curtain. all she had to say was “I apologize”.