St. Regis Hotels & Resorts is a luxury hotel brand within Marriott International. St. Regis does not currently publish a separate standalone U.S. corporate headquarters for the brand. Corporate matters involving St. Regis are generally handled through Marriott International’s headquarters in Bethesda, Maryland.
Guests with a reservation, billing concern, service complaint, lost item, Marriott Bonvoy issue, or question about a particular property should contact that St. Regis hotel or the appropriate Marriott support department before contacting the corporate office.
St. Regis corporate office quick answer
- Parent company: Marriott International, Inc.
- Corporate headquarters: 7750 Wisconsin Avenue, Bethesda, MD 20814
- Marriott corporate phone: 1-301-380-3000
- St. Regis reservations: 1-877-787-3447
- Luxury-brand reservations: 1-866-229-1198
- Marriott Bonvoy customer service: 1-800-627-7468
- Official brand website: St. Regis Hotels & Resorts
On this page
St. Regis Corporate Office Address and Phone Number
- Brand: St. Regis Hotels & Resorts
- Parent company: Marriott International, Inc.
- Corporate headquarters address: 7750 Wisconsin Avenue, Bethesda, MD 20814, USA
- Corporate headquarters phone: 1-301-380-3000
- Marriott president and CEO: Anthony G. Capuano
- St. Regis reservations: 1-877-787-3447
- Luxury reservations: 1-866-229-1198
- General Marriott reservations: 1-888-236-2427
- Marriott Bonvoy customer service: 1-800-627-7468
- Official St. Regis website: st-regis.marriott.com
- St. Regis hotel directory: Find a St. Regis Hotel or Resort
- Marriott contact page: Marriott Customer Support
- Careers: Marriott Careers
- Stock symbol: MAR on Nasdaq
Is The St. Regis New York the Corporate Headquarters?
The St. Regis New York is the historic flagship hotel that gave the brand its name, but it is not the corporate headquarters for St. Regis Hotels & Resorts or Marriott International.
The St. Regis New York:
Two East 55th Street at Fifth Avenue
New York, NY 10022
1-212-753-4500
The New York hotel should be contacted directly for reservations, guest bills, lost property, events, restaurant questions, spa services, accessibility information, or complaints involving a stay at that location.
Do not send a complaint about a different St. Regis hotel to the New York property. Each hotel has its own management, accounting, security, events, housekeeping, and lost-and-found departments.
St. Regis Customer Service and Reservation Contacts
| Issue or request | Best contact route |
|---|---|
| New St. Regis reservation | 1-877-787-3447 |
| Luxury-brand reservations | 1-866-229-1198 |
| Existing reservation, cancellation, or room request | Contact the hotel directly or use the telephone number in the reservation confirmation |
| Hotel bill, deposit, refund, or service complaint | Contact the hotel’s front office, accounting department, or general manager |
| Marriott Bonvoy points, elite benefits, or account access | 1-800-627-7468 |
| Written customer-care request | Marriott Contact Form |
| Corporate matter | 1-301-380-3000 |
| Employment application | Marriott Careers |
How to Contact a Specific St. Regis Hotel
Use the official St. Regis hotel directory to locate the property. The hotel’s official Marriott page normally provides its telephone number, address, map, check-in information, amenities, and reservation options.
Contacting the property directly is particularly important for:
- Same-day arrival or departure questions
- Room preferences and accessibility requests
- Airport transportation
- Restaurants, bars, afternoon tea, and room service
- Spa appointments
- Weddings, meetings, and private events
- Lost property
- Parking and valet charges
- Hotel-specific billing or deposits
How to File and Escalate a St. Regis Complaint
For most guest complaints, begin with the hotel where the reservation or stay occurred. The property is best positioned to review room assignments, folios, deposits, employee interactions, restaurant charges, housekeeping records, maintenance reports, security incidents, and lost-property records.
- Contact the hotel directly. Ask for the department responsible for the issue, such as front office, accounting, reservations, security, events, or lost and found.
- Explain the requested resolution. State whether you are requesting a corrected bill, refund, deposit release, Bonvoy credit, replacement reservation, written explanation, or management review.
- Request a case or reference number. Record the representative’s name, department, date, time, and promised follow-up.
- Ask for the manager on duty or general manager. Escalate at the property level when the first department cannot resolve the issue.
- Use Marriott Customer Care. Submit the concern through the official Marriott contact page if the hotel does not resolve it.
- Contact Marriott Bonvoy separately when necessary. Call 1-800-627-7468 when the unresolved issue specifically involves points, elite-night credits, status, benefits, or account access.
- Preserve supporting documents. Keep the reservation confirmation, cancellation terms, hotel folio, receipts, photographs, messages, and previous case numbers.
Information to Gather Before Contacting St. Regis
- Hotel name and location
- Reservation or confirmation number
- Guest name shown on the reservation
- Arrival and departure dates
- Room number, when relevant
- Marriott Bonvoy number
- Hotel folio and receipts
- Dates and amounts of disputed charges
- Names or departments previously contacted
- Existing case or reference numbers
- Photographs or screenshots relevant to the complaint
- The specific resolution being requested
Do not publish complete payment-card numbers, passport details, account passwords, home addresses, Bonvoy login information, or other sensitive personal information in a public review.
Common St. Regis Guest Complaints and Questions
Reservation Changes and Cancellations
Review the cancellation deadline, rate terms, deposit requirement, and booking channel shown in the confirmation. Reservations made through a travel agency or third-party booking website may need to be changed through that company.
For a reservation made directly with St. Regis or Marriott, contact the hotel or call 1-877-787-3447.
Hotel Billing, Deposits, and Refunds
Request a copy of the final hotel folio and compare each room, restaurant, minibar, spa, parking, resort-fee, tax, and incidental charge.
A temporary card authorization is different from a completed charge. Ask the hotel to identify whether the amount is a pending authorization, deposit, final payment, adjustment, or refund. The time needed for a released authorization to disappear can depend on the card issuer.
Marriott Bonvoy Points and Elite Benefits
Confirm that the correct Bonvoy number was attached to the reservation. Keep the final folio until the stay, points, elite-night credit, and qualifying charges appear correctly.
Contact Marriott Bonvoy at 1-800-627-7468 for missing points, elite-night credits, account access, status, or program-benefit questions.
Room, Housekeeping, Maintenance, or Service Complaints
Report an active room or safety problem to the hotel immediately so the property has an opportunity to inspect it and offer a room change, repair, cleaning, or other response.
Document the time reported, department contacted, room condition, and resolution offered. Waiting until after departure can make some complaints more difficult for the hotel to investigate.
Lost Property
Contact the hotel’s security or lost-and-found department directly. Provide the stay dates, room number, detailed description of the item, and a safe method of contact.
Do not send passport numbers, complete payment information, passwords, or other unnecessary identity details through an unverified email address.
Weddings, Meetings, Restaurants, and Spa Services
These services are managed at the property level. Contact the specific hotel’s events, catering, restaurant, or spa department and review the applicable contract, cancellation policy, deposit terms, and service-charge disclosures.
About St. Regis Hotels & Resorts
St. Regis Hotels & Resorts is a luxury hospitality brand in Marriott International’s portfolio. The brand traces its heritage to The St. Regis New York, which John Jacob Astor IV opened in 1904.
St. Regis later became part of Starwood Hotels & Resorts. Marriott International completed its acquisition of Starwood in 2016, bringing St. Regis, W Hotels, Sheraton, Westin, and other brands into the Marriott portfolio.
St. Regis hotels and resorts are located in major cities and resort destinations around the world. The brand is associated with luxury accommodations, butler service, restaurants, bars, spas, residences, weddings, meetings, and private events.
Individual St. Regis properties may be owned by separate real-estate or hospitality companies while operating under Marriott’s St. Regis brand. This is one reason property-specific billing, employment, lost-and-found, or service complaints usually need to begin with the hotel involved.
St. Regis Competitors and Related Corporate Office Pages
St. Regis competes in the luxury hotel and resort market with brands such as The Ritz-Carlton, Four Seasons, Park Hyatt, Waldorf Astoria, Mandarin Oriental, Rosewood, and other premium hospitality companies.
Related corporate office pages include:
- Marriott Corporate Office
- Ritz-Carlton Corporate Office
- W Hotels Corporate Office
- Four Seasons Corporate Office
- Hyatt Corporate Office
For additional reservation and support information, visit the Marriott customer service guide. Questions specifically involving points, status, elite benefits, or account access are covered in the Marriott Bonvoy customer service guide.
St. Regis Reviews, Complaints, and Guest Feedback
Guest experiences can vary considerably between St. Regis properties, room categories, destinations, restaurants, spas, residences, and event venues.
When leaving a St. Regis review below, consider including:
- The hotel or resort location
- Approximate stay or event date
- Whether the issue involved reservations, billing, room condition, service, food, spa services, an event, or Bonvoy benefits
- Which department or manager was contacted
- Whether a case number was provided
- How long the hotel or Marriott took to respond
- Whether the requested resolution was provided
Individual reviews represent personal experiences and may not reflect every St. Regis hotel, employee, guest, or stay.
Frequently Asked Questions About St. Regis
Where is the St. Regis corporate office?
St. Regis is part of Marriott International. Marriott’s corporate headquarters is located at 7750 Wisconsin Avenue, Bethesda, MD 20814.
What is the St. Regis corporate office phone number?
Marriott International’s corporate headquarters phone number is 1-301-380-3000. This is not the normal number for hotel reservations or guest-service complaints.
What is the St. Regis reservation number?
Marriott currently lists 1-877-787-3447 for St. Regis reservations in the United States and Canada.
Who owns St. Regis Hotels?
St. Regis Hotels & Resorts is a Marriott International brand. Individual properties may have separate owners while operating under the St. Regis name.
Is the Starwood office in Stamford still the St. Regis headquarters?
No. Marriott acquired Starwood in 2016. The former One StarPoint address and 1-203-964-6000 number should not be presented as the current St. Regis corporate office.
Is The St. Regis New York the company headquarters?
No. The St. Regis New York is the brand’s historic flagship hotel. It is located at Two East 55th Street at Fifth Avenue in New York City and can be reached at 1-212-753-4500.
How do I complain about a St. Regis hotel?
Contact the hotel’s manager or responsible department first. If the property does not resolve the complaint, submit it through Marriott’s official customer-support contact page and retain the case number.
How do I contact Marriott Bonvoy about a St. Regis stay?
Call Marriott Bonvoy customer service at 1-800-627-7468 for points, elite-night credits, status, benefits, or account-access issues.
How do I contact a specific St. Regis hotel?
Use the official St. Regis hotel directory to open the property’s Marriott page. The page provides the hotel’s current address, direct telephone number, reservation options, and property information.
Where can I apply for a job at St. Regis?
Search current openings through the official Marriott Careers website. Hiring contacts and application procedures can vary by property.
Why Trust Corporate Office Headquarters?
CorporateOfficeHeadquarters.com has helped consumers find corporate addresses, headquarters phone numbers, customer-service contacts, complaint information, and public review pages since 2004.
This page prioritizes Marriott’s official corporate information, St. Regis reservation directory, Marriott Bonvoy support information, individual hotel pages, and current customer-contact resources. Corporate addresses, telephone numbers, hotel ownership, reservation procedures, and support options can change, so confirm important information through Marriott or the hotel involved.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer-information website and is not affiliated with, endorsed by, or operated by St. Regis Hotels & Resorts, Marriott International, Marriott Bonvoy, The St. Regis New York, or any individual St. Regis hotel owner or management company.
CorporateOfficeHeadquarters.com cannot access reservations, Bonvoy accounts, guest folios, payment information, lost-property records, employee records, security reports, or hotel systems. It cannot cancel a reservation, release a deposit, issue a refund, add points, change a room, recover an item, or contact a hotel on a visitor’s behalf.
Addresses, telephone numbers, hotel ownership, cancellation terms, amenities, support procedures, and loyalty-program rules may change. Verify important information through the official St. Regis or Marriott website, reservation confirmation, hotel contract, or an authorized representative.
Share Your St. Regis Experience
Have you contacted a St. Regis hotel, Marriott Customer Care, Marriott Bonvoy, or the Marriott corporate office about a reservation, room, bill, refund, deposit, event, restaurant, spa service, lost item, or unresolved complaint?
Share your experience below, including the hotel location, approximate date, department contacted, response received, and whether the issue was resolved.
Privacy warning: Do not publish reservation numbers, complete payment-card information, Bonvoy account details, passwords, passport information, home addresses, private employee information, or other sensitive personal data.