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Straight Talk, Extremely Frustrating Customer Service Experience. I’ve had a very disappointing experience with Straight Talk’s customer service. There are a few serious issues that need to be addressed: Representatives should be able to communicate clearly and fluently in English. When a customer requests to speak with a supervisor or manager, the transfer should happen promptly — not be delayed or ignored. Most importantly, your agents need to listen. Talking over the customer and not allowing them to fully explain the issue is unacceptable. It’s incredibly frustrating when a simple issue turns into a drawn-out process due to poor communication and a lack of responsiveness. I hope Straight Talk takes these concerns seriously and improves the quality of its support team.

Straight Talk, I’ve been a loyal Straight Talk customer for 16 years, consistently using their service and purchasing phones through them without issue—until now. I received a phone that doesn’t work and cannot be activated. I’ve spent the past 8 days and many hours trying to resolve the issue, repeatedly explaining the situation to multiple representatives who all assured me it would be fixed. I was told I would receive a QR code to return the device, but it never arrived. Every time I call, I either get disconnected or put on hold for hours, only to start the process all over again. This has been extremely frustrating, and I’m deeply disappointed in the level of customer service provided. I simply want to return the non-functioning phone and get a refund to my credit card. This experience has made me reconsider ever using Straight Talk again.

Straight Talk, Bad Customer Service. I called Straight Talk customer service on 12/8/2024 & 3/15/2025 and both times they were able to send me a verification code through my email. No I called again on today 3/22/2025 and the lady tells me, “I can’t because your email is not listed on your account”. But I received it in my email two times. I cannot get text messages because I have no phone service, due to being deployed overseas. I’m really wanting to leave the messed up relationship I’m in. I feel hurt, and abandoned. I tell you, do not get service from Straight Talk. Help me find a new and healthy relationship. Maybe with the following: 1. Boost Mobile, 2. Metro, 3. Cricket, 4. AT&T. I sure do miss Cingular Wireless.

Straight Talk, Pathetic Service. Wife & I have had an account for 2 lines for a out 5 years. No problems until this evening when they tried splitting them up & raising the price per line, in 1 shot. We will be on another carrier tomorrow. Good riddance.

Straight Talk, I have been a Straight Talk customer for years. I don’t use the phone that often, but do rely on it when I am traveling and occasional texting. Recently my old phones battery started not wanting to charge or hold a charge, it’s old and I’m not surprised the phone needed to be replaced. I contacted Straight Talk and purchased a new one. I paid for it, it shipped the next day. Great. On Monday I tracked it so I would be home for delivery (porch pirates). I noticed that it was at a facility 30 miles away. Later I checked again to see if it was out for delivery. t was then 300 miles away. I called UPS. I found out then it was the wrong address that they shipped it too. I immediately called Straight talk via chat. With most companies that’s the quickest way. Wrong. When I finally got to talk to an agent it was just stupid. My receipt that they sent me had the right shipping address on it. They shipped it to a different address. I could not get them to understand. UPS told me that they could simply contact them and update the address. Customer service insisted all day that the phone would be delivered that day. I called them. I could not get them to grasp the concept that the package didn’t have the right address on it. I know I gave them my address 15 times and I finally got a supervisor who again insisted that the package would be delivered on time, by 7:00. She made an appointment to call me back. She didn’t. Counting holds and then the agent juggling multiple calls I was on the phone 3 hours with them and got nowhere. My only option was to return the phone when it was delivered. It’s kind of stupid, it has the wrong address on it and it will never be delivered. So, they know they made a mistake and refuse to fix it. They made it my problem. Absolutely the worst customer service I have ever had the displeasure to deal with.