Reach VRBO Corporate Office 

VRBO, false advertisement, no help from VRBO. I rented a property that was advertised as breakfast included. The host left 1 liter of juice, milk and a bag of cookies for 3 people for 7 days and calls it breakfasts (see the photo). I reported in to the VRBO, but they deemed it as a “minor issue” and refused to provide partial refund to cover my costs. Shame on the company, this is bad business. Do not trust them.

VRBO, INon-return of lodging taxes. had to cancel a reservation. The host returned the prepaid rent. $397 in lodging tax was withheld by VRBO. Even though the property was not rented, and therefore no lodging tax has to be paid to any government authority, I am unable to get VRBO to refund this amount; their robot – the only way to contact them – is not responsive to this issue.

Rented a home through a Kauai vacation rental listed on your website. The home was nothing near the 4.6 rating it was given. It was dirty, rusted outdoor furniture, sofa cushions held together with safety pins. The washing machine did not work. The rating and review we gave the home was 2 stars. The review was posted and then later removed. I am sure it was to keep the 4+ star rating and to keep it rented. This is unfair to prospective clients unless the issues have been corrected. But I just saw a review from Sept 2023 that reflected the same problems. We have rented from VBRO before with great results and reputation. But our experience does create doubt about using this service again.

On 8/21/23, mold in my unit, I talked to VRBO told repeatedly, (even today) that Mold is not part of VRBO standards.

I was offered me to move or a refund by Santiago, have in writing also. Why is my refund being held up?

I had to send photos of the mold before my call escalated to the next level of customer service.

The host writes in his dispute response that his wife went into the unit during my rental time. The host stated there was Mold & an HVAC person came to look at it.

if we all see mold why am I still waiting for my refund.?

Mold is mold, pull your recordings and listen to the conversations between VRBO & myself. This is not right that you are holding up my refund.

Your host, Isaiaha Walker of Old Orchard Beach has a dump, Look at the information and photos that I have submitted several times & his replies.

Make this right.. I have photos but can not share them from this computer. I sent 17 on 8/21/23. and 17 more on 10-16-2023. claim # 118400290. make this right.

VRBO

Executive Headquarters

To whom it may concern:

I have used VRBO for the rental of many of my apartments for years. I have run into a very frustrating situation and have gotten no help from your supervisors.

My property is in Solana Beach and our listing number is 176407. When pulling up my property the first line states a 4-minute walk to the beach. As you can see this is completely inaccurate, as the unit is actually directly above the beach with a staircase going down to the beach 15 feet from our unit.

We have tried over the past 4 days to get this changed and finally discussed the situation with a supervisor named Cynthia.

First, Cynthia made it clear that while she would escalate the situation, because your system uses Google Maps and takes the nearest public access point and lists that, there is nothing that will be able to be done.

I explained to her that while I understood what she was saying, if it was true, then there was a problem with your actual system. I am very sure VRBO does not want inaccurate listings on their site. I explained it was causing the information (first line on my listing) to be FALSE!

She continually denied that the information was false and multiple times stated that it was just my perspective. I repeatedly told her that whatever your system was doing was generating a false view of how far our condo is from the beach. She did not understand.

I am writing this letter to ask that someone investigate the functioning of the system and see that using any system that generates inaccurate and false information on a client’s site, is just wrong.

I am asking for a response ASAP, as I feel this is hurting my rentals.