Reach VRBO Corporate Office Headquarters 

VRBO, Customer service and supervisor uninformed. Before booking, I called VRBO customer service, telling them that I had a 4 lb. service dog, a seizure alert dog. I was emailed a request to show certification. I explained there is no certification. They told me I could not book. Inexperienced and not willing to look up the laws.

VRBO, Unprofessionalism. No one is interested in making it better.

VRBO is Beyond Disappointing. I’m a host. We own a beautiful place on the river and recently put a great deal of money into it. It’s beautiful. Right after, someone instant booked with a 1 star rating. I’d never seen a 1 star rating. We immediately called VRBO for help. Of course we spoke with a foreigner and only understood 70 to 80 percent of what we were told. We didn’t know if the renter destroyed the house or what. He would not tell us. VRBO told us there would be a penalty if we canceled him – $60.00. We canceled him. The next thing we know, they have taken our property off VRBO for 7 days. We can’t even see our calendar to know when someone is coming or to give the cleaners dates. Unbelievable. Tried to call corporate VRBO, but none of those numbers work.

VRBO, Exceptionally poor customer and host customer service.. Joyce, do you have any update for me regarding my approval of a guest cancellation request due to a medical emergency? I have been waiting for over 2 weeks to get a resolution to my issue. On Friday, March 14, 2025 at 02:15:34 PM EDT, Vrbo Support wrote: Hi, I hope this message finds you well. I wanted to follow up regarding your inquiry. Unfortunately, there is no update yet; however, you can refer to case number 137597176, as this is the case that we are actively working on. Thank you for your patience, and please feel free to reach out if you have any further questions or need assistance. Kind regards, Joyce, Vrbo Technical Support Team, Vrbo Help – Original Message -From: Sent: 3/15/2025 2:01 AM To: support_vrbo@vrbo.com Subject: [External] Re: Vrbo – Important information about your request, Joyce, Do you have any update for me? I have been contacted by 3 guests on a different site inquiring about the July 4 weekend. This is extremely important to me and I’m not getting a sense of urgency from the technical side.Thank you, On Thursday, March 13, 2025 at 05:48:31 PM EDT, Vrbo Support wrote: Hi , I hope this message finds you well. I want to sincerely apologize for the inconvenience you are currently experiencing. I understand how frustrating this situation can be, and I appreciate your patience during this time. While I cannot provide an exact timeframe for resolution, please rest assured that I am actively following up with our dedicated team. We are committed to addressing your issue as swiftly as possible. Your concerns are important to us, and we are working diligently to ensure a satisfactory outcome. We value your understanding and cooperation as we navigate this matter. Kind regards, Joyce, Vrbo Technical Support Team,Vrbo Help–Original Message -From: Sent: 3/14/2025 5:16 AM To: support_vrbo@vrbo.com Subject: [External] Re: Vrbo – Important information about your request ref: Joyce, I appreciate the update, but can you tell me how long it might take to resolve this issue? When a guest makes a reservation, it takes less that an hour for the charge to hit their credit card. Why on earth would it take at least 10 days to cancel a reservation and return their funds? I know you have not been involved in this process the entire time, but I am extremely dissatisfied with the lack of owner and guest support. I hope that you are able to get m e a resolution within 24 hours. Respectfully, On Thursday, March 13, 2025 at 01:07:34 PM EDT, Vrbo Support wrote: Hi I hope this message finds you well. I wanted to reach out regarding the issue you reported. Please rest assured that it has been escalated for further investigation. Our dedicated team is actively working to resolve the matter as quickly as possible. We understand how important this is to you and appreciate your patience during this process. You will receive an email notification once the issue has been resolved. We are committed to keeping you informed every step of the way.Thank you for your understanding and support. Should you have any further questions or concerns, please do not hesitate to reach out. Kind regards, Joyce,Vrbo Technical Support Team

Vrbo Help – Original Message -From: Sent: 3/14/2025 12:35 AM

To: support_vrbo@vrbo.com Subject: [External] Re: Vrbo – Important information about your request, Joyce, I received an email yesterday, indicating that the reservation had indeed been cancelled and the guest had been issued a full refund. My property is Still listed as booked through VRBO and the guest Has Not gotten her refund back. Please tell me when this issue will be resolved?

On Thursday, March 13, 2025 at 10:37:59 AM EDT, Vrbo Support wrote: Hi ,

I hope this message finds you well.This is Joyce from Vrbo Technical Support following up on your Technical Support Case. I am writing to inform you that we have identified a duplicate case in our system with the same issue as the one registered under case number, this is regarding the cancellation request of your guest. Due to this duplication, we will be closing case number, to avoid any confusion and ensure that all communication regarding this issue is consolidated in one place. Rest assured that your concern is being actively addressed, and our team is dedicated to providing a resolution in a timely manner. If you have any further questions or require additional assistance, please reach out to our 24/7 customer service line. We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation in this matter. Thank you for choosing our service, and we look forward to resolving your issue promptly. Kind regards, Joyce

VRBO is the worst! We have been fighting with them for a year. We booked a stay in Costa Rica in October of 2023 for March And April of 2024. In January of 2024 my wife was Hospitalized and we had to postpone. until she was allowed to fly. In Jun of 2024 she was cleared to fly and we wanted to rebook with the money we sent to VRBO. 1 year later February 2025 I am still trying to re book or get my money back. VRBO says we have to work it through the Host. The Host won’t answer us or take the calls. I told VRBO we paid them and they need to re book us or give our money back ($15,120.00) They say it isn’t their problem we need to work it out with the Host. I can’t get a hold of the Host and either can VRBO. Do not use VRBO, I am warning you because if there is a problem you will be left High and Dry. Zero Customer Service!!