Reach Out To Wells Fargo Corporate Office Headquarters HQ 

Wells Fargo, Horrible experience with Wells Fargo Estates Care Center.Hello, I have been banking with WellsFargo over 20 years, and I was Extremely disappointed with the service that I received when I called the last few days. My mom, who was also a WellsFargo(WF) customer for many years (more than 20 years), back when it was SouthTrust and before that, she’s banked there for years. She passed away on January 3rd and I was calling for the third time to talk to someone to see how to handle sending her social security check back. When I called Wells Fargo (800- yesterday and talked to a lady she told me that WF could just close the count and cash the money out to me. That is not what I needed to happen I needed it to go back to social security so I told her to let me try calling SS and then I would be back in touch. Well after waiting about Three Hours for someone to call me back from social security I called WF again yesterday. This time I was routed to someone named Joe or John in “Wellsfargo Estates Care Center.” It was already hard enough to talk to someone at the bank, my mom is gone, and I was having a tough time. However, Joe or whomever came off Rude. He did not offer any condolences, or anything and being with Wells Fargo as long as we have, I really expected better service. Joe did, however, rudely tell me that I would have to get the death certificate, which I have now, and that I would need to schedule an appt with Wells Fargo. He said that someone from WF would contact that division. So, useful information, bad delivery. I thought that “Care” center meant that they actually cared, but I was wrong. My feelings were So hurt when I hung up the phone, but I did not bother arguing with him because I knew that I would be sending this email and arguing would only make things worse. I do not know if he was having a bad day and didn’t care how he talked to me, thinking that if I reported him that no one could find him. Or maybe he gave me the wrong name, and I am not sure if he didn’t feel that my mother was important, or what but my feelings are so hurt right now, and I needed someone to know. Even if no one cares about me or my mom, I know that you care about money because that’s the nature of what you do…banking. It doesn’t take a lot to create good experiences for people, and God teaches us in His word to treat others like we want to be treated. I am a compassionate person and there is no way that I would have treated anyone like I was treated yesterday. Please talk to your agents and impress upon them the importance of being kind. I am just one person, and again this email might not matter at all, but again I need to express my concerns.

Wells Fargo, Request for Release of Lien. Requesting a lien release to a title that I paid off long ago. The lady went into slow mode even I was stressed from a dying horse. 0- for her and her lack of compassion. Then she said 2 weeks: Why?

I’ve been with Wells Fargo since 2019 and have been on time making all my payments, but then when subjected to fraud, Wells Fargo subjects me further to fraud. Wells Fargo is shutting down my 2 checking accounts and my visa, due to no fault of my own. I’m shocked and didn’t know that Wells Fargo victimizes further, customers in good standing blaming us for having been subjected to fraud. But why does Wells Fargo Subject us to fraud also? I’ve pleaded, over and over, and have sent many emails and made calls but the only thing Wells Fargo keeps doing failing when payments are submitted by my creditors. I’ve never heard of such absurdity. Wells Fargo discriminates against innocent victims, Hispanic, disabled, and elderly without valid cause. I’m 80 years of age and my son’s caregiver. Due to the indicated reasons, Wells Fargo changed my checking accounts twice and in addition, is also closing my son’s trust account. Wells Fargo is closing down all the accounts due to no fault of my own. In fact, before closing my accounts, Wells Fargo locked me out of my accounts for two weeks and refused access to my Visa. I don’t want to follow up against Wells Fargo, legally, but if Wells Fargo doesn’t reconsider, I will. I have already contacted two law firms, the FDIC, CFPB, BBB, and others. I’m always fair, but if I’m violated, I’ll defend myself; since, I’ve many professional credentials, inactive, including CPA Tier 2, Real Estate Agent’s License; Law School and currently embarking on a lucrative Real Estate Investing business.