Many members search for the XSport Fitness corporate office when they need help with a gym membership, billing problem, personal training package, cancellation request, refund issue, club complaint, or question about the transition from XSport Fitness to LA Fitness. Because XSport Fitness was acquired by Fitness International, LLC, the operator of LA Fitness, the correct support route is now different from many older XSport corporate office listings.
This page explains the current XSport Fitness headquarters and corporate office situation, the Fitness International / LA Fitness ownership update, phone and contact options, complaint escalation tips, membership cancellation guidance, and related gym corporate office resources.
XSport Fitness Corporate Office and Headquarters Contact Information
- Current Operator: Fitness International, LLC, operator of LA Fitness
- Fitness International Corporate Office Address: 3161 Michelson Drive, Suite 600, Irvine, CA 92612
- Published LA Fitness / Fitness International Phone Number: 1-949-255-7200
- LA Fitness Member Contact Page: LA Fitness Contact Us
- XSport Fitness / LA Fitness Information Page: XSport Fitness Member Information
- LA Fitness Membership Questions: Membership, Billing, Freeze and Cancellation Help
- LA Fitness Website: LAFitness.com
Important XSport Fitness Ownership Update
Older XSport Fitness corporate office listings may show an Illinois headquarters address or a legacy XSport Fitness customer service phone number. However, Fitness International, LLC, the company behind LA Fitness, announced that it acquired XSport Fitness and assumed operations of XSport locations in the Chicagoland, New York, and Virginia markets.
Because of that ownership change, members with XSport Fitness complaints should usually start with the LA Fitness member contact page, the local club, or the LA Fitness online account tools. For corporate-level escalation, Fitness International is the current company to identify in your records.
Is the Old XSport Fitness Arlington Heights Address Still the Headquarters?
The old XSport Fitness corporate office page listed 960 West Dundee Road in Arlington Heights, Illinois. That address appears in older XSport materials and local club listings, but it should not be treated as the current standalone XSport Fitness headquarters for corporate complaints. The more current corporate route is through Fitness International / LA Fitness.
If your issue involves a specific former XSport location, include the exact club address when you contact LA Fitness or visit the club. If your issue involves corporate billing, personal training sessions, membership access, cancellation, or the transition from XSport to LA Fitness, use LA Fitness member services and keep copies of your original XSport agreement.
Choose the Correct XSport Fitness Support Route
Membership Billing or Account Questions
For dues, billing changes, account access, membership terms, payment updates, or online account issues, sign in to your LA Fitness account or use the LA Fitness contact page. Include your barcode or member ID when available.
Cancellation or Freeze Requests
For cancellation, freeze, or suspension questions, use the LA Fitness membership tools or visit your local club. LA Fitness membership guidance says most club memberships can generally be cancelled by mailing written notice, visiting a club, or using an online account when available under your agreement.
Personal Training Complaints
If your XSport Fitness complaint involves personal training sessions, a training package, unused sessions, a trainer change, or a package that did not transfer correctly after the LA Fitness acquisition, contact the club first and then use the LA Fitness contact page under the personal training category.
Club and Staff Feedback
For complaints about cleanliness, equipment, locker rooms, crowding, staff conduct, hours, amenities, or local club management, start with the club manager. If the club does not resolve the issue, escalate through LA Fitness club and staff feedback.
Corporate-Level Escalation
For unresolved membership, billing, transition, or formal complaint issues, identify Fitness International, LLC as the current operator. Keep your written timeline, copies of your XSport agreement, billing records, and all communications with the club.
What to Have Before Contacting XSport Fitness or LA Fitness
- Your full name and contact information
- Your XSport Fitness or LA Fitness member barcode, if available
- The exact club location involved
- Copies of your original XSport membership or personal training agreement
- Billing dates, disputed charges, and card statement details
- Names of managers, trainers, or staff members you spoke with
- Emails, screenshots, cancellation confirmations, or support replies
- The result you are requesting, such as a refund, correction, cancellation confirmation, or training-session credit
How to Escalate an XSport Fitness Complaint
- Start with the local club. Ask for the general manager or operations manager, especially for club-level issues.
- Use the LA Fitness contact page. Choose the category that best matches your issue, such as account and billing, personal training, club and staff feedback, freeze, cancel, or other.
- Document everything in writing. Keep copies of membership agreements, cancellation requests, billing records, and support replies.
- Escalate transition problems clearly. If your issue began when XSport Fitness changed over to LA Fitness, explain the timeline and include your original XSport agreement.
- Use certified mail when appropriate. For cancellation or formal written notice, follow the instructions in your membership agreement and keep proof of mailing.
- Contact your payment provider if needed. If you believe a charge is unauthorized or continues after a valid cancellation, contact your bank or card issuer promptly.
Common Reasons Members Contact XSport Fitness Corporate
- Membership cancellation or freeze problems
- Recurring billing after cancellation
- Unrecognized or duplicate gym charges
- Personal training sessions that were not credited or transferred
- Questions about the LA Fitness acquisition of XSport Fitness
- Club access issues after the ownership transition
- Disputes about multi-club or single-club access
- Refund requests for prepaid membership or training services
- Cleanliness, equipment, locker room, pool, sauna, or amenity complaints
- Staff, trainer, or manager complaints
XSport Fitness Billing, Cancellation and Refund Issues
Billing and cancellation complaints are common in the fitness industry because membership agreements often include specific notice requirements. If you are trying to cancel an XSport Fitness or LA Fitness membership, check your agreement and use the cancellation route available through LA Fitness, your online account, the local club, or written notice when required.
If you mail a cancellation notice, keep a copy of the letter and use a trackable mailing method. If you cancel in person, ask for written confirmation. If you cancel online, save screenshots and email confirmations. These records are important if you later need to dispute a charge.
Personal Training Sessions After the LA Fitness Transition
Some former XSport members may have questions about personal training sessions purchased before the LA Fitness transition. If you believe sessions were lost, not transferred, or not honored, gather the original training agreement, proof of purchase, trainer records, appointment history, and any emails or texts showing the number of sessions purchased or remaining.
Start with the club where the personal training package was purchased. If the club cannot resolve the issue, escalate through the LA Fitness contact page using the personal training category.
Unfamiliar XSport Fitness or LA Fitness Charges
If you see an unfamiliar charge connected to XSport Fitness, LA Fitness, Fitness International, personal training, annual fees, or recurring dues, review your agreement and billing history first. Some charges may relate to membership dues, training packages, annual fees, late processing, family add-ons, guest access, or another service tied to your account.
If the charge does not look familiar, contact LA Fitness member services and your card issuer. For more help identifying unfamiliar billing descriptors, visit ChargeOnMyCard.com.
Scams, Fake Support Numbers and Gym Billing Warnings
Be careful with search results, social media posts, or third-party pages that claim to provide a special XSport Fitness corporate complaint number, refund department, or cancellation shortcut. Use official LA Fitness and Fitness International contact routes whenever possible.
Never give your full card number, banking login, one-time passcode, or identity documents to a number or message you cannot verify. If you receive a suspicious gym billing text, fake cancellation message, refund email, or gift-card request, visit ThinkItsAScam.com for scam-reporting guidance.
XSport Fitness Reviews and Complaints
Current CorporateOfficeHeadquarters.com review themes for XSport Fitness are limited, but the available comments include a complaint about lost personal training sessions after the LA Fitness transition and a general complaint about customer service. Because there are only a small number of current comments, these should be read as individual experiences rather than a complete picture of every XSport or LA Fitness location.
If you have a recent XSport Fitness or LA Fitness transition complaint, include the club location, membership type, date of the issue, and whether your concern involved billing, cancellation, personal training, club access, or staff response.
About XSport Fitness and Fitness International
XSport Fitness was known for health clubs with gym equipment, personal training, group fitness, and club amenities in markets including Illinois, New York, and Virginia. In 2024, Fitness International, LLC acquired XSport Fitness locations and began operating them within the LA Fitness network.
Fitness International operates fitness brands including LA Fitness, Esporta Fitness, City Sports Club, and Club Studio. For many former XSport members, LA Fitness member services, local club management, and online account tools are now the most practical support routes.
XSport Fitness Competitors and Related Corporate Office Pages
XSport Fitness and LA Fitness compete with other national and regional gym chains, including LA Fitness, Planet Fitness, 24 Hour Fitness, Crunch Fitness, Gold’s Gym, Snap Fitness, and YouFit.
Related XSport Fitness and LA Fitness Resources
- XSport Fitness Member Information from LA Fitness
- LA Fitness Contact Us
- LA Fitness Membership Questions
- Fitness International XSport Fitness Acquisition Announcement
- LA Fitness Corporate Office
- Planet Fitness Corporate Office
- 24 Hour Fitness Corporate Office
- Help With Unfamiliar Card Charges
- Scam and Fake Support Number Warnings
Frequently Asked Questions About XSport Fitness Corporate Office
Where is XSport Fitness corporate office now?
XSport Fitness locations are now operated by Fitness International, LLC, the company behind LA Fitness. Current corporate-level contact information should point to Fitness International / LA Fitness rather than older standalone XSport Fitness listings.
What is the XSport Fitness corporate office phone number?
Older listings may show legacy XSport Fitness phone numbers, but the current operator is Fitness International / LA Fitness. A published LA Fitness / Fitness International number is 1-949-255-7200, and members should also use the LA Fitness contact page for account, billing, personal training, club feedback, freeze, and cancellation issues.
Is XSport Fitness owned by LA Fitness?
Fitness International, LLC, the operator of LA Fitness, acquired XSport Fitness locations and assumed operations. For many practical support issues, former XSport members should now use LA Fitness member services and club management.
Will LA Fitness honor my old XSport Fitness membership?
Fitness International announced that it would honor active XSport Fitness membership agreements it purchased at their current rates, including personal training. If your account does not reflect that, contact the local club and then use the LA Fitness contact page.
How do I cancel an XSport Fitness or LA Fitness membership?
Use the cancellation method allowed by your agreement. LA Fitness membership guidance describes cancellation options that may include mailing written notice, cancelling in person at a club, or using an online account when available. Keep proof of cancellation.
What should I do if my XSport personal training sessions disappeared?
Gather your original agreement, proof of purchase, session history, and any messages from XSport or LA Fitness. Start with the club where you purchased the sessions, then escalate through the LA Fitness personal training contact route.
Was 960 West Dundee Road the XSport Fitness headquarters?
Older XSport Fitness corporate office listings used the Arlington Heights, Illinois address. Because Fitness International now operates the XSport locations it acquired, that address should be treated as legacy or location-specific rather than the current corporate headquarters route.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate office, headquarters, complaint, review, and escalation information for many years. This XSport Fitness corporate office page is designed to help readers understand the current Fitness International / LA Fitness ownership update, find the correct corporate contact route, and document membership or billing complaints clearly.
Because gym ownership, club operations, billing policies, and membership terms can change, readers should confirm time-sensitive details directly with LA Fitness, Fitness International, their local club, or their written membership agreement.
Page Update Note
This XSport Fitness corporate office page was updated on June 27, 2026 to reflect the Fitness International / LA Fitness acquisition, clarify that older XSport corporate address and phone listings may be legacy information, and add membership, billing, cancellation, personal training, and complaint escalation guidance.
Disclaimer
CorporateOfficeHeadquarters.com is not officially connected with XSport Fitness, LA Fitness, Fitness International, LLC, or any related gym brand. This page is provided for informational purposes and to give members a place to share reviews, complaints, corrections, and feedback about their own experiences.
Share Your Experience
Have you contacted XSport Fitness, LA Fitness, a local club manager, or Fitness International about a billing issue, cancellation, personal training package, club complaint, or membership transition problem? Share your experience below to help other readers understand what worked, what did not, and which support route helped resolve the issue.