Reach Comcast Corporate Office Headquarters 

Comcast, I finally had enough. I have been a Comcast customer over 50 years I am sad to say that I have had enough I have left Comcast. Your prices have gone up so much that now I can’t afford you. Your phone service is so bad I do not want to have to call for help. You better start changing or you will lose more customers.

Comcast, Poor staff knowledge. I was told I could get a free Apple watch.

Comcast, Zero Customer Service. Any Time I Have To Call Comcast I Become Stressed Out. Why? The Automated Response That Repeatedly Wants You To Use Their Virtual Assistant To Answer Your Questions. I Told The Recording Over Six Times I Wanted To Speak To An Agent. There Is No Option To Use To Request An Agent Just Their Automated Repetitions Of Useless Information. Comcast Has Said That They Were Going To Work On Their Recorded Automation For Over Six Years Now Without Changing It. For To Say They Are A Communication Company Business Is Ironic Because Comcast Makes It Nearly Impossible To Communicate With Another Live Person. They Want Their Automation Ai And Computers To Run The Business. My Problem Was I Didn’t Receive My Bill In The Mail For Two Months. A Simple Request To Have Them Mail My Bill. Or So I Thought. Comcast Of Course Complicated The Matter. I Called Several Times To Ask Comcast To Mail My Bill To Me Like They Have Been Doing The Last 10 Years. Each Time I Was Given Different Reasons/Excuses As To Why They Haven’t Mailed My Bill To Me. I Was Signed Up For Auto Pay. I Would Never Sign Up For Auto Pay Because I Don’t Trust Comcast. They Have Over Charged Me Before. My Bill Also Can Be Different Month To Month For Unknown Reasons. Comcast Is Always Finding Ways To Increase Your Bill. Comcast Has Did This Twice This Year. Signing Me Up For Auto Pay. When I Ask Them Who Is Signing Me Up For Auto Pay Comcast Can’t Tell Me. Another Reason Comcast Sent The Bill But The Post Office Didn’t Deliver The Bill. Yet I Am Receiving My Other Bills & Mail Without A Problem. Another Reason I Must Have Moved Even Though They Have Been Sending My Bill Via The Mail For Over 10 Years. Anyway After All Of The Excuses & Talking To A Manager That Couldn’t Help Me I Called The Corporate Office In Philadelphia. Got A Live Person Finally An Operator. She Wanted To Know Where Did I Get Their Phone Number. I Replied The Internet. Comcast Doesn’t Seem To Want To Talk To Its Customers When They Are Having Problems With Their Service. (That’s Why They Have So Much Automated Responses). I Told Her My Problem & Gave Her My Account Number. Placed On Hold Again. She Said They Would Be Mailing Out My Bill On 11/25/24. I Should Receive It In 12/24. I Will Believe It When The Bill Is In My Hands. I Told Her I Wouldn’t Be Calling Comcast Again About This. My Next Step Would Be To File A Complaint With The Better Business Bureau. Even Though Their Billing Dept Is In The Same Bldg As She Was She Couldn’t Expedite Sending My Bill To Me. So I Just Have To Wait And See. All Of These Unecessary Hassles Just To Receive My Bill In The Mail. Unbelievable. Comcast Has Minus Zero Customer Service. The Only Reason I Remain With Them Is I Haven’t Found Another Company Yet. They Are All About The Same.

Comcast customer service is not good. i cannot even talk to a us agent. all i get is people i cannot understand their talking.. I cannot even get a US representative to talk to. all I get is people in another country that I cannot understand them when they talk.

Comcast, Customer Support via the corporate’s automatic system. The process to navigate the automatic system is extremely frustrating for customers. I have questions about my bill and needed to speak with a live agent. However I was referred to the automatic system even though I declined that option. Comcast/Xfinity is a classic example of what happens with monopolizes; the customer’s needs and the availability to support those needs is the least in the company’s priorities. Not happy with the service or the company and exploring other options.