Reach Comcast Corporate Office Headquarters 

Comcast, Frustrating Customer Experience. Comcast employees seem to lack adequate knowledge about their billing system and struggle to understand and resolve customer issues. It’s incredibly frustrating to deal with unhelpful support, and the chatbot offers very limited options to address the many mistakes made by the company. This level of service is disappointing and unacceptable

Comcast, Frustrating Customer Service Experience. I’ve called numerous times about issues with my bill. It keeps going up, yet customer service insists they offer specials all the time and suggest I call back every month to check. Unfortunately, there are never any specials — only increases. They’ve offered to “repackage” my current plan, claiming it will stay the same, but when they do, essential services are often missing. Trying to restore what was removed means another 10 hours of service calls. On top of that, they have a bad habit of “dropping” calls. After spending 3 hours on the phone last week, waiting for a supervisor who never picked up, my call was disconnected. Worst customer service ever! The endless hold times are exhausting. Eventually, you either hang up out of frustration, or they disconnect you. And when you call back, you have to start from scratch. I’ve had an open ticket for several days now, waiting for a supervisor to call me back, which they said would happen within 24 hours — no response. It’s beyond frustrating. Comcast needs to take accountability, provide better service, and treat customers with the respect they deserve.

Comcast, I finally had enough. I have been a Comcast customer over 50 years I am sad to say that I have had enough I have left Comcast. Your prices have gone up so much that now I can’t afford you. Your phone service is so bad I do not want to have to call for help. You better start changing or you will lose more customers.

Comcast, Poor staff knowledge. I was told I could get a free Apple watch.

Comcast, Zero Customer Service. Any Time I Have To Call Comcast I Become Stressed Out. Why? The Automated Response That Repeatedly Wants You To Use Their Virtual Assistant To Answer Your Questions. I Told The Recording Over Six Times I Wanted To Speak To An Agent. There Is No Option To Use To Request An Agent Just Their Automated Repetitions Of Useless Information. Comcast Has Said That They Were Going To Work On Their Recorded Automation For Over Six Years Now Without Changing It. For To Say They Are A Communication Company Business Is Ironic Because Comcast Makes It Nearly Impossible To Communicate With Another Live Person. They Want Their Automation Ai And Computers To Run The Business. My Problem Was I Didn’t Receive My Bill In The Mail For Two Months. A Simple Request To Have Them Mail My Bill. Or So I Thought. Comcast Of Course Complicated The Matter. I Called Several Times To Ask Comcast To Mail My Bill To Me Like They Have Been Doing The Last 10 Years. Each Time I Was Given Different Reasons/Excuses As To Why They Haven’t Mailed My Bill To Me. I Was Signed Up For Auto Pay. I Would Never Sign Up For Auto Pay Because I Don’t Trust Comcast. They Have Over Charged Me Before. My Bill Also Can Be Different Month To Month For Unknown Reasons. Comcast Is Always Finding Ways To Increase Your Bill. Comcast Has Did This Twice This Year. Signing Me Up For Auto Pay. When I Ask Them Who Is Signing Me Up For Auto Pay Comcast Can’t Tell Me. Another Reason Comcast Sent The Bill But The Post Office Didn’t Deliver The Bill. Yet I Am Receiving My Other Bills & Mail Without A Problem. Another Reason I Must Have Moved Even Though They Have Been Sending My Bill Via The Mail For Over 10 Years. Anyway After All Of The Excuses & Talking To A Manager That Couldn’t Help Me I Called The Corporate Office In Philadelphia. Got A Live Person Finally An Operator. She Wanted To Know Where Did I Get Their Phone Number. I Replied The Internet. Comcast Doesn’t Seem To Want To Talk To Its Customers When They Are Having Problems With Their Service. (That’s Why They Have So Much Automated Responses). I Told Her My Problem & Gave Her My Account Number. Placed On Hold Again. She Said They Would Be Mailing Out My Bill On 11/25/24. I Should Receive It In 12/24. I Will Believe It When The Bill Is In My Hands. I Told Her I Wouldn’t Be Calling Comcast Again About This. My Next Step Would Be To File A Complaint With The Better Business Bureau. Even Though Their Billing Dept Is In The Same Bldg As She Was She Couldn’t Expedite Sending My Bill To Me. So I Just Have To Wait And See. All Of These Unecessary Hassles Just To Receive My Bill In The Mail. Unbelievable. Comcast Has Minus Zero Customer Service. The Only Reason I Remain With Them Is I Haven’t Found Another Company Yet. They Are All About The Same.