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Expedia, I would give minus stars if possible, I have been cheated. In June I reserved a room for the weekend of November 1. Then I learned the hotel had no swimming pool and I canceled the the reservation more than three months before the reserved date. I had guaranteed free cancellation before 10/31. Expedia sent me an email confirming my cancelation. Apparently expedia failed in their responsibility to notify the hotel and I was charged for one night of the reservation. The hotel refuses to refund my money and Expedia says they are “sorry.” People need to use social media to spread the word that expedia cannot be trusted to a larger audience.

We used Expedia to book a condo in Honolulu for October 2024. The condo was nothing like advertised on Expedia with major exterior construction and water damage on the ceiling and floor of the property. We left after one night due to potential mold issue. Expedia said we could only get a refund from the property owner and of course they refused. My position is that I paid and booked through Expedia. Expedia refused to refund my money. Basically once Expedia has your money they abandon their customers. I also found out the property is not able to legally rent the condo. I told Expedia this but the website continues to list the property as available. Buyer beware!!

Expedia, Your insurance. I booked a hotel with insurance and our grandson had a medical issue. The number you gave me for the insurance is requesting a medical letter from a physician and won’t refund our money as they mention unless you fill out several forms. Our grandson was in a wrestling tournament. They saw impetigo, ( a skin disorder) even though the doctor cleared him to wrestle the authorities at the Tournment said “no he could not wrestle” . We did everything we were suppose to so I called Expedia early in the morning. I never checked into hotel for the night. I was told to file a claim. How in the world do I get a medical release from a doctor? I figured if they can’t make this right I will just let everyone know about my experience

Expedia, I’ve been a customer since the early days of Hotels.com, even before it became part of Expedia. Unfortunately, the service has gone downhill over the years, falling far behind its competitors. The Ramada Inn Westshore in Tampa, FL, is a prime example—once rated highly, it’s now more like a 1.2 out of 10. The decline in quality is disappointing. I’ve earned rewards money and want it refunded via check, as I will no longer use Expedia, Hotels.com, or any affiliated companies. Based on my experience, it’s clear this company has lost its focus on customer satisfaction.

Expedia, I will never use Expedia again, and I recommend they hold their agents to higher standards. They lied about a plane upgrade to a better class toward the front, spoke unclearly, and left us stranded without a hotel—claiming they had called us, which they never did. Despite providing multiple contact numbers, we didn’t receive a single call. When trying to resolve the issue with other agents, we were repeatedly hung up on and given incorrect contact information. One agent even called back, asking why we were dissatisfied with his service, then became rude and abusive, refusing to hang up while I was trying to resolve the issue with someone else.