Reach Macys Corporate Office Headquarters 

Macy’s, Misguided Information. I order an HP Laptop online. I was told that I had over $200 in Macy’s Money that I could use on another purchase but not the laptop. I went to Macy’s to use my Macy’s Money only to find out that I did not have any. I spoke to another Customer Service Rep which ensured me that I had $200 Macy’s Money, but I had to wait until my laptop was delivered before it cleared. I waited a week later and tried going back to Macy’s again, there still was no Macy’s Money. I spoke with another Customer Service Rep which than told me I had $400 Macy’s Money. I even had a girlfriend in my vehicle at the time listening. I made several calls after and was told something different, at this time I was so fed up with all the runarounds and lies. I asked Why don’t you want to give me what you’re saying I have? Why so many stories being told? Do you not have the same information in the system? I speed a lot of money with Macy’s and I’m very disappointed with the company. Their Customer Service has become horrible. You can’t understand the Customer Service Rep language; they don’t seem to have the knowledge that they need for this company’s products and position. At the end I end up getting the short end of the deal with them stating “I earned $60” I said How do you go from $200 to $400 to $100 to now $60? If the CEO is viewing this, I want my $400 Macy’s Money even if you have to go back and listen to the calls which are being recorded. Check calls 1/11/25 at 2:39 am. 2:47 pm, and 1/20/25 at 6:18 pm.

Macys, I am deaf speech impaired. Over half hour wait on phone to get problems fixed with my Wrong online order. Hung up on 5 times by Macy’s out of country staff. Corporate Does Not respond! This is an ADA issue. Stress caused by Macys staff is disgusting. How are handicapped people to get assistance?

To whom it may concern:

The purpose of this note is to find a viable resolution to a problem created by Macy’s.

My wife and I have been Macy’s customers for decades, as we have always known it to be a reputable and prestigious company that stands behind their quality and services.

On 11/22/2023 we bought a mattress set from you, scheduled to be delivered today on 12/02/2023. The shipment appeared to be on schedule until today we received notice the shipment had been cancelled.

The statement on your order confirmation email says it all:

“Thanks for selecting Macy’s for your home furnishing needs! We recognize you have many choices and are honored to have earned your business and your trust. We’ll provide you with the service and respect you deserve because you are a valued customer of Macy’s!”

On one hand, I do understand that things do happen during production and delivery in today’s world.

On the other hand, I don’t understand how insulting it is for a company your size to offer $54.44 to compensate for this major inconvenience. Especially in today’s economy.

We no longer have any mattresses to sleep on for the next 7 days! (Providing we don’t receive another future delivery day). Whoever reads this should understand that a mattress is not something anyone can easily substitute for any particular period.

I am under the current care of an Orthopedic Specialist, awaiting an MRI to determine treatment for an injury I recently sustained, so sleeping on the cold floor is not something I expected to experience, and that’s why we would never expect any significant failure, such as the current one from Macy’s vendors.

I realize things happen, but I also realize that compensation should be granted given the extreme inconvenience caused by your company.

25% discount is more than reasonable. Yet my request was declined. Whenever we are late with our payments a late fee is assessed, to compensate. By the same token I propose the low 25% discount be taken into serious consideration for all the trouble.

Respectfully,

I was both saddened and disappointed to watch the parade today, usually an enjoyable celebration of the season. s one float passed by, a Native American display with a large tree on it, a young man on the float was holding a political flag. I don’t think, in this season of giving and inclusion, that this had any place in the parade. Not only was it inappropriate and possibly contentious, but Macy’s should have done something about it at the start of the parade. Even if it hadn’t been noticed earlier, the cameras clearly caught it, and something should have been done about it then and there. On the other hand, if Macy’s approved of the flag, I’m even angrier and more dumbfounded. I feel it would be appropriate for Macy’s to make a public apology for making what should have been a display of community and fellowship, into a blatant disrespect for peace.

I have shopped with Macy’s for over 60 years and they once were a great place to shop, great designers, great quality, a beautiful kept store where we loved to go. Now, the stores are worn and tattered, with almost no designer labels, and the ones they have are not popular. Employees do not care about customers or how they do their jobs. Employees on cell phones, not greeting customers, stories are not kept together, clothes and merchandise are thrown all over the store, and bathrooms are always nasty. It is not the store it used to be. You can tell Macy’s corporate office doesn’t care, you can’t even call them. When you call you get a call center, that makes your experience, stressful, they do not know what they’re doing, and they don’t know Macy’s. Sorry, the Macy’s I knew. If I could give 0 stars I would.