We purchased a new refrigerator with/ free delivery/installation from Dahlonega HD and delivery was scheduled for yesterday (11/24/23) between 2 pm-6 pm. Before the fridge (a large 30 cu ft unit) could be installed, I had to; widen the interior kitchen doorway, trim the cabinet over the fridge, remove the storm door, and take the front door off its hinges. I also moved furniture in the house and on the porch to help accommodate the delivery. I was well on schedule to be finished by 2 pm. The delivery truck showed up, without warning, at 11 am. I went out to the street and caught the delivery guys before they unloaded the fridge and told them that they would have to come back after 2 pm, as scheduled, and explained why. The driver said “I’m not coming back” and got into his truck and left. I called the # on my invoice and told them what happened, I was told that the driver would return after 2 pm as scheduled.
The driver returned at 3 pm and unloaded/unboxed the fridge in the street in front of our house. My wife and I walked out to the street and there was a large diagonal gash in the freezer drawer front. I told the driver that I couldn’t accept delivery, and he started loading the fridge back onto his truck. As he loaded the unit, I took photos of the damaged fridge, him and his helper, the license plate, and the company name on his truck. He suddenly became angry and loud (everything seemed fine up until this point) and kept telling me loudly that I was not allowed to take pics of him, his truck, or his USDOT#. I told him that I was just documenting the delivery of a damaged item and that it was no big deal. He kept repeating angrily that I was not allowed to take pictures. My wife asked to see the box that the fridge came in, as we didn’t get to see them unpack it. This made him even more agitated. The damage on the box did not match the damage on the fridge. My wife said that we should just go back in the house, so we turned and started back up our driveway. As we walked away, the driver said “Hey!”, and when I looked back he said “I’ll be back, I’ll see you again” as he pointed two fingers at his eyes and then at us in a threatening manner. Not wanting any further confrontation with this person, we went on in the house.
We have filed a complaint through HD, the transport service, and also filed a complaint with the USDOT. We called the Lumpkin Co Sheriff’s Dept and they sent a deputy to our house to file an incident report.
Now, because of this delivery driver’s actions, my wife can’t sleep because she is scared that this guy will come back and vandalize something or even worse, attack us or our kids. As unhinged as he acted, I can’t say that I blame her. It has me on edge as well. I am going today to purchase security cameras and lights to install around our house.
All of this drama over a refrigerator is hardly worth it.