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We purchased a new refrigerator with/ free delivery/installation from Dahlonega HD and delivery was scheduled for yesterday (11/24/23) between 2 pm-6 pm. Before the fridge (a large 30 cu ft unit) could be installed, I had to; widen the interior kitchen doorway, trim the cabinet over the fridge, remove the storm door, and take the front door off its hinges. I also moved furniture in the house and on the porch to help accommodate the delivery. I was well on schedule to be finished by 2 pm. The delivery truck showed up, without warning, at 11 am. I went out to the street and caught the delivery guys before they unloaded the fridge and told them that they would have to come back after 2 pm, as scheduled, and explained why. The driver said “I’m not coming back” and got into his truck and left. I called the # on my invoice and told them what happened, I was told that the driver would return after 2 pm as scheduled.

The driver returned at 3 pm and unloaded/unboxed the fridge in the street in front of our house. My wife and I walked out to the street and there was a large diagonal gash in the freezer drawer front. I told the driver that I couldn’t accept delivery, and he started loading the fridge back onto his truck. As he loaded the unit, I took photos of the damaged fridge, him and his helper, the license plate, and the company name on his truck. He suddenly became angry and loud (everything seemed fine up until this point) and kept telling me loudly that I was not allowed to take pics of him, his truck, or his USDOT#. I told him that I was just documenting the delivery of a damaged item and that it was no big deal. He kept repeating angrily that I was not allowed to take pictures. My wife asked to see the box that the fridge came in, as we didn’t get to see them unpack it. This made him even more agitated. The damage on the box did not match the damage on the fridge. My wife said that we should just go back in the house, so we turned and started back up our driveway. As we walked away, the driver said “Hey!”, and when I looked back he said “I’ll be back, I’ll see you again” as he pointed two fingers at his eyes and then at us in a threatening manner. Not wanting any further confrontation with this person, we went on in the house.

We have filed a complaint through HD, the transport service, and also filed a complaint with the USDOT. We called the Lumpkin Co Sheriff’s Dept and they sent a deputy to our house to file an incident report.

Now, because of this delivery driver’s actions, my wife can’t sleep because she is scared that this guy will come back and vandalize something or even worse, attack us or our kids. As unhinged as he acted, I can’t say that I blame her. It has me on edge as well. I am going today to purchase security cameras and lights to install around our house.

All of this drama over a refrigerator is hardly worth it.

Home Depot, Zero Stars — Customer Service Team is terrible! I have a problem with receiving a refund on a returned damaged item. After being hung up on 5 times and speaking with a so-called manager, No one chose to help, but instead kept apologizing for their incompetence. How can this experience be allowed from a Fortune 100 company. Outrageous!

Home Depot, Complaint concerning my appliance delivery. Had a terrible experience with my appliance delivery. Very poor customer service rendered. Unprofessional treatment and didn’t respond back to me in a reasonable time manner. Received my money and treated me like I didn’t exsist.

September 11, 2024. Re: Rachel Sheldon, Employee Commendation. Home Depot,4545 N. 72nd Street

Omaha, NE 68134 General Manager, I would like to commend your employee Rachel Sheldon at Customer Service for the outstanding customer service she has provided me. I had a situation with a will-call matter that was returned. The process was that a check was mailed out to me. There was incorrect-wrong information as to the address and information in the computer. Miss. Rachel Sheldon took the time to explain everything to me, called a lot of people trying to get the matter corrected and the refund done right. She was patient with me and my attitude, never stopped trying to get it right until it was corrected. I truly like the way that she handled the matter instead of just doing something while I was present and leaving it for someone else to handle. She handled the matter while I was not there until she got it corrected. Her work and attitude showed me outstanding service, caring and respect to the highest degree. I like the fact that she took control of the matter until it was corrected and the attention she gave me each time I came to inquire about the matter. I will say that it was the best customer service I have had in a long, long time. I truly commend Miss. Rachel Sheldon to the highest degree and thank her for handling and correcting the matter.

I filled out a return for the Milwaukee M18 metal cutting shears. the same time I dropped this package off at the UPS store to ship for me I dropped a Microphone that I sold to an individual on Ebay. UPS swapped the shipping label and the microphone went to the Home Depot return center in McDonough Georgia. I spent hours on the phone trying to get in touch with someone at this facility to help. Once I finally talked to someone I was told they could not locate the item even after i had given all the order info and the tracking number. Then was blown away as if its not my problem anymore. The Home Depot managers in Tuscaloosa Al has been the most helpful and went beyond what I expected to help find this item so I can get it to the proper destination. Just odd that with all the technology these days that this facility does not know where each delivery is located or some sort of direction where to start in locating a return especially when it clearly is not a Home Depot item.