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A horrible install contractor Kicked off the job site!

I ordered 3 Jeld Wen windows, The windows look good, but when the installer started to remove the old windows, he did more damage to my mobile home and stated “That is how they are removed (see attached pictures). I told him to pack up and leave my window.

I spent $1600 on a new refrigerator but when they came to deliver, they said they couldn’t connect the ice maker because I didn’t have a connected turn-off; however, there’s a cut-off in the attic, but they would not go up in the attic. So to remedy THEIR problem, I turned off the water from the outside and disconnected the hose MYSELF. All the two delivery guys had to do was bring the refrigerator and I would’ve reconnected the line myself, but they LEFT without even saying anything? I am demanding a full refund and I am buying my refrigerator at Home Depot tomorrow. SAME SALES, SAME PRICE SAME BRAND. Additionally, the two Delivery guys showed up with their FACES COVERED except for their eyes. They looked liked criminals looting in Los Angeles and it wasn’t even cold —-60° here in Dallas. 11/30/2023. I’ve spent thousands of dollars at Lowe’s, (floors, carpet, last refrigerator, washer, dryer, dishwasher, faucets, vanities, etc etc) but NO MORE. HOME DEPOT is my new store. Plus I was planning on putting up a new fence in the spring…too bad for Lowe’s. h,…I sat on hold for 25 minutes just to find out where the delivery drivers went. ….25 MINUTES is a very POOR CUSTOMER SERVICE. (That was after the 15-minute callback.) I did my part clearing everything out of the way and even moved my refrigerator,….Lowes failed their part. (See photos)

Your web site is not working. I keep getting access denied

I went into Lowe’s to return something for a sink replacement cartridge on 8/6 /23. Found out from the handyman several weeks after purchasing that it was the wrong item and would not work. Note he did not open the package. So I went today which is 11/10 and was told we can’t take it back even with a receipt. Okay, store credit would have been fine even. Nope! Nowhere on the receipt does it even state about 90 days etc. I’m now stuck with an almost 60-dollar part that I had a receipt for even my credit card on an unopened item and you can’t give me a store credit? The girl said the policy changed not long ago. At least with Home Depot, they will give you a store credit. This place is a waste! No wonder when I had just been to Home Depot minutes before and right down the road they were packed. Lowes was practically empty. Not only do their return policies stink but the people there all have attitudes like you bothering them. I mentioned Home Depot’s policies because I was dumbfounded when she stated I couldn’t get a store credit, she abruptly said I’m tired of customers telling me about Home Depot. Well, Lowe’s policies and prices along with attitudes need a big change.

Lowes, Poor Service and Order Fulfillment Issues. I have been a loyal Lowes customer for decades, frequently purchasing materials for my handyman business. However, my recent experiences with order pickups and customer service have been frustrating and inefficient. On February 14, 2025, at the Auburndale, FL store, my employee went to pick up an order, but it took over 2.5 hours to gather most of the items. One item was reported as sold to another customer, only to be “found” an hour later after my employee had already left. This inefficiency cost me valuable time and labor. On February 15, 2025, at the Lakeland, FL store, an order was missing several items, requiring another trip. Fortunately, a manager, Bill, helped resolve the issue, but the disorganization was unacceptable. On February 16, 2025, at the Lakeland, FL store, I encountered further problems with an insulation order. Initially, I was told to go to another location, but after checking, I found the product was actually in stock. The lack of communication and rude behavior from staff made the situation even worse. Thankfully, Bill once again assisted in resolving the issue. Overall, the pickup process has been chaotic, orders are frequently incomplete, and customer service has been unhelpful. If Lowes no longer prioritizes professional customers, I may be forced to take my business elsewhere. I hope management addresses these issues to improve service.