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Boscov’s, An employee Boscov’s would be better off without. On Sunday, February 2, 2025, my wife and I visited the Boscov’s at the Palmer Park Mall in Easton, PA to look for a purse for my wife’s birthday. After finding a purse that she liked, we walked over to look at some dress suit separates in the women’s department. As she was trying to make her selections, store closing announcements began, alerting us to the fact that the store would be closing in 15 minutes. She tried on the two or three jackets she found in her size and the “10-minute” store closing announcement was made so I took the items she wanted to purchase and headed to the register that was 20 feet around the corner. A friendly young lady helped me to purchase the three items totaling $174.97 (From my receipt: 278346 02/02/2025 17:51 REG SALE STORE 65 REG 2178 TRANS 41280 V18.10.08). I poked my head around the corner from the register to let my wife know that I had completed the transaction and she asked me if I had purchased both blouses that she had been looking at from the rack. Realizing that I had misunderstood, I told her that I had only purchased one style of blouse so she turned around to take the other blouse off the rack.

While I was confirming which blouse I had paid for already, a clerk who didn’t know the circumstances, yelled at my wife in a shocking tone that she needed to take her purchase to the register immediately. Shocked by how she was treated, my wife froze and I could see how upset she was by the treatment. I took the additional blouse to the same register that I had just been at a minute earlier and the bully employee came over to process the transaction aside of the lovely young lady who had just assisted me. The cashier who I was so unfortunate to encounter on Sunday evening sighed as she violently punched the register keys. I swiped my Boscov’s credit card and to get me to authorize the amount on the credit card device, she barked, “It’s waiting for you!” I authorized the amount and almost immediately she again barked to have me sign, “It’s waiting for you!” I don’t recall her thanking me (From my receipt: 256392 02/02/2025 17:53 REG SALE STORE 65 REG 2178 TRANS 41298 V18.10.09). My immediate reaction was that if this employee is so unappreciative that I am a Boscov’s customer, then perhaps she shouldn’t be employed by Boscov’s. I was so upset by how this angry woman had treated my wife and me that I asked my wife to wait for me in the car as I headed upstairs to Customer Service to request to speak with a store manager. I was told that “Heather” would be on her way to speak with me. Heather (department manager?) came up to speak with me and was extremely apologetic for the actions of the employee and how my wife and I had been treated. She assured me that she knew which employee had been involved and would follow up to report the behavior. Heather and the first cashier I worked with are employees that Boscov’s should be very proud to employ. In my opinion, any employee who treats two people the way that my wife and I were treated by second employee really doesn’t appreciate Boscov’s customers or being employed by Boscov’s. If I were not purchasing items that my wife had selected as part of her birthday gift, I would have immediately returned the nearly $300 worth of merchandise that I had purchased in the preceding 15 minutes. I hope that store management or the corporate office will follow up with this employee. I know that it is difficult to find good employees in today’s labor market but this is well beyond a bad employee. There is no doubt in my mind that she will continue to harm the Boscov’s brand. Please contact me if you need any further information.

Boscov’s, Your constant bombardment of my email account is staggering.I complained to Google and get nowhere. Once aweek is ok not 10 times a day. I am about to rip our Boscov’s credit card to pieces.

complaint is regarding customer service at the Shoe Department at Erie Local Boscov’s store. On Nov.18th2023 at 9:15 ET sales person, Lou /she didn’t have a store ID on her, but I think I spelled her name right/, couldn’t assist me with the return, order #62116279 and complained she couldn’t find my credit card in Boscov’s system!?…… She asked me a few times to show the receipt, and I did. She told me multiple times to enter my cc to all Boscov’s machines on the twp ends of the desk. I did. And it still didn’t go through…..Finally, she left a line of people behind and said she couldn’t credit my card! And maybe I used a different card!!!………… I have never in my life experienced such nonexistent customer service for a store selling shoes because of seller Lou! When I asked for a Manager to help, she said there was nobody yet at the store and I could go to the front doors!!!….. Well, finally I found a real customer service associate at Man’s Clothing department and she credited my credit card within a minute. I always loved Boscovs”s. I think Boscov’s business is 5+ /five plus/ stars. But because of Lou, I rated it today minus 1 star. Hopefully, the Management of Boscovs LLC will find it helpful for the best of the business. Thanks

On the 11 of Aug 2023 when my Wife! went shopping there, as she was leaving store 2 from the store security stopped her in the parking lot and accused her of stealing merchandise! Which she had not! In my opinion, they had racially profiled her because of her race! She’s from Trinidad and she had never in her whole life experienced this before so needless to say she got very upset! They treated her with disrespect! While in the store all she bought was 2 pair of stockings which she paid for at the cashier before she left the store. When she asked to see the one who had mistakenly Accused her of stealing, they would not let her confront her Accuser to ask why they thought she had stolen merchandise in the first place! They made some weak excuses because of store policy they would and could not! So because of what happened to her at the Boscov’s store at the Colonie center in Albany NY, she’s going to tell all her friends what happened and not to shop there! She is also going to bring back the 2 pair of stockings she bought there and get her money back as well because of this incident!