Reach Lazy Boy Corporate Office 

Lazy Boy, Poor quality. Twice they came to fix my recliner ($2200) with 3-month wait in between, wrong part order by the tech., wrong parts given by dispatch….. The comfort is a minus 10. You can field the wood when you are setting down. The rug ($1400) after a few months, look like a Dollar store rug. I do not recommend Lazy Boy nor will I buy it again. I still have issues with the padding of my love seat and recliner. It has been 8 months waiting to get fix and it does not look promising. Dining room, living room and decors cost me more than 18k. I am now looking to buy a different set form a different vendor. Fyi the furniture was both September 2021 delivered July 2022. My first call to fix some problems was within 3 months. Many calls and emails later, in store request….. still waiting.

Lazy Boy, If you have to order a different color, that is considered a Special Order. You have 3 days after purchase to return the item and you haven’t received your order yet. If you receive the Special Order and it’s too big or the color is not what you thought…..they will not take back Special Orders. Of course they could sell it on the show room floor. You are stuck with what you bought. They don’t return calls…even call the Corporate Office and got nowhere. Before you go check out their ratings their ratings…1 star.

Lazy Boy, poor quality. Hey Lazy Boy – these pics are of my Brand New recliners. Is this the kind of work you stand behind? Your local dealer is not getting much response from the factory rep so unless I hear something soon this is going on my social media and all the review sites I can find.

To President Lazy Boy Headquarters! I overpaid for a sofa I purchased from Lazy Boy. I went to the 30% sale, and it was a rip-off. I should have gone to Ashley or RC Willey’s and bought a better sofa for half the cost. The sofa is a sectional that comes in several sections. When the delivery guys tried attaching the pieces they would not hold together. I was told the latches were installed wrong. I want to know when it leaves the factory don’t check to make sure everything is working properly. I called the store I purchased the sofa from and complained. Now I have to wait almost a month to have it fixed. I spent my hard-earned money and got junk. I deserve at least a partial refund.

Purchased the Greyson power reclining sofa and recliner chair. The sofa was delivered on Nov 21, 2023. As the delivery personnel were setting it up they informed me a serious problem was evident. The entire power motor and mechanism were missing from the right side. After 2 calls to our local store in Cranberry Twp PA, Carol assured me someone would contact me by day’s end. Nope! Didn’t happen! One day away from Thanksgiving and I am the owner of a piece of junk compliments of lazy boy! My almost $5000 was taken in the blink of an eye and now they don’t even know who I am! Lazy Boy, you just put your company in the tank with me! And my husband is a veteran who has worked hard for his money, unlike you who grab money and run!