Reach Aarons Corporate Office Headquarters 

Aarons, Unprofessional Store Manager. I am writing to formally express my concern regarding the conduct of the store manager, Mr. Tyler Denman, during my visit to your location at 1636 S. Braddock Ave, Suite B, Pittsburgh, PA 15218, on June 25th between 2:30 and 3:00 PM. The purpose of my visit was to report an incident involving two individuals in an Aaron’s truck who were observed by my neighbor aggressively banging on the rear door of my property. This occurred following the eviction of a tenant who had left behind a refrigerator. When I arrived on-site, I discovered the back door had been splintered; evidence of an attempted forced entry, no access was gained. I came to the store to file a complaint and schedule a pickup for the appliance. During this visit, Mr. Denman came from behind his desk and followed me to the exit, shouting, “Get out of my store.” I can’t understand why his behavior escalated. At no point did I raise my voice or behave in an aggressive manner that would justify such a reaction. I entered the store with the intention of resolving an issue, and I was met instead with hostility and unprofessional conduct. The store manager’s actions reflect poorly on the business and fall short of the standard of customer service one should expect. A manager is expected to lead by example, demonstrating professionalism and courtesy, particularly in challenging situations. Mr. Denman’s response did not meet that expectation and was both disappointing and unacceptable. I respectfully request that this matter be taken seriously. I hope you will review any available surveillance footage from the time of the incident and take appropriate measures to ensure this type of behavior does not occur again. Thank you for your attention to this matter.

Aarons, I canceled my furniture delivery 4 days before it was going to be delivered. I called the next day to make sure it went through and if I needed to come in and sign anything. They assured me it was taking care of. The next week I received a email reminder they was going to take my payment out of my bank account. So I called again they said they were very sorry and would make sure they would take care of it. Then the monies were taken out of my account. Again I called and was assured they would take care of it. Still has not been taking care of. I am paying for furniture I do not have, want or can afford. I am going to have no choice but to turn it over to the state attorney generals office fraud department.

Aarons, Dryer vent issue. I have done business with Aarons for years. The employee in Haines City Fl. Her name starts with a v is a rock star. The delivery team was disappointing.They did not hook up the dryer vent and went out of there way to flatten it up. I have a video if you want to see it. They were at my house on 12-30-24 to deliver and install the new washer and dryer. My wife dried 3 sets of laundry and when I returned back from a business trip as soon as I walked in my house It felt as if I walked in a Sauna. I had to hire a plumber on 1-1-25 New Years Day to come in and correct and hook up the dryer vent, I asked my wife if they left the manuals for the machines , she said they put them in the old washer machine that they put out at the street as trash. I hope that I here back from a management member quickly. If I do not get a call I will be hiring a mold mediation professional as I had water running down my walls in my Laundry room. The worst part is your delivery employees discarding the manuals in the trash.

Aarons, I called customer service about an issue with a computer that was repaired at a local repair shop. The Regional manager was supposed to contact me with 24 hours. Aarons has not contacted me it has been over 24 hours. My computer has been waiting on Aaron’s to pick it up for several days. When I called the store in Marianna Florida. The person answering the phone hung up on me because she did not like me arguing with her. She raised her voice before I did but she was more concerned about telling me she had filed a complaint about the repair store telling me the computer was ready than she was about me getting my computer back after it had been fixed for several days. She had no interest in solving my problem and only concerned about giving me reasons she could not help me. I offered to pay for the repairs on my own and she said she told the repair shop not give me anymore information about the computer and not to release it to me. I have been a long time customer of Aaron’s. I currently have several items on lease. I may return all items based on this horrible treatment.