Reach Out To Advance Auto Parts Corporate Office – Complaints 

Advance Auto Parts, Purchased a Serpentine Belt for a 2015 Ford Fusion 1.5 Ecoboost on 4/29/2025 at Advance Auto in Powhatan Va. (store 06819). I was given belt #5060610. I attemped to install the belt on 5/26/2025. It almost fit. It was close enough that I keep trying for a long time. I finally gave up. I caused alot of time, energy and frustration. I searched on-line and determined the actual belt needed was #5060620. The next morning, 5/27, I returned the belt. There was one customer chatting with an empliyee at on register and a young man typing at his work station. I stood for a while waiting for assistance. Finally the young man looked up and asked if he could help. I told him I needed to return the belt as It was not what I needed. I told him the part number in an attempt to help. He then asked me about the car, year, make etc. I started to tell him when his phone rang, he answered it and proceded to take an order from a customer who didn’t know what he wanted. They chatted for a few minutes, he took the order then when he finished inputting the info, he looked up and asked me, again, for the vehicle info. I was upset at the fact that I had to be there in the first place returning the wrong part then he makes me stand there and wait while he answered the phone. I told him I had already given it to him once. and he would know aht it was if he was rude and answered the phone. He said he didn’t care and asked me what I was going to do about it? I work the Pro Desk and didn’t have to help me. I said you asked if you could help me, you don’t have to be rude about it. He said if you want the belt, what year was the car? I told him what he needed, I also told him what the correct part number was, again. He said he didn’t want it. He had the return reciept, when he handed it me, I snatched it out of his hand in frustration. He don’t do that! Your not going to do that to me! I said I don’t care, just get the belt, He said, dont tell me what to do and went to the back and got belt. When he returned he said I had a credit due and processed the transaction. I told him he was a “Rude Jerk”. He again asked me what I was going to do about it. He was trying to bait me into a physical altercation. I said was going to report it. I said I spend alot of money at that store and would never buy anything there again. He said he didn’t care, then the name calling and finger flipping commenced. He was giving me a cry baby, “Whaaa” as I walked out the door, flipping him off and telling him to go to… He said he would see me there. As I was typing this, I noticed the receipt had the reason for return as “Didn’t Need”. It should have said, “Wrong Part”.

I am ashamed of my conduct. I allowed circumstance and the actions of a nobody to dictate my conduct. I am list as a VIP at Advance Auto but, I will never buy anything there again.

Advanced Auto Parts, To the leadership team, Please consider rehiring and recognizing the employee in Texas who chose to do the right thing when faced with theft. Companies should stand behind those who act with integrity to protect store property and reduce losses that ultimately affect consumer prices. It’s important that businesses take a stand against theft—not by discouraging brave employees, but by supporting them. This is your opportunity to send a strong message: that you will not allow theft to go unchecked, and that you value employees who act responsibly and courageously. You have the legal resources to take the right stand—use them. Show your customers and your team that doing what’s right still matters in today’s world. Sincerely, A concerned and supportive customer

Advanced Auto Parts, Order wrong parts, went to a different location received 9 of the correct studs and one wrong one. I order 10 new rear wheel studs for my 70 Challenger location #03244 Bryant ordered the front ones, after standing in that location for over 1/2 an hour the next morning he said they didn’t show up while he makes a bunch of phone calls I had to leave did not plan on spending that much time trying to pick something up. Then I went to your Cedar Springs location #03244 (because that is where I was working on the car) They sold me 9 of the correct ones and one wrong one. When I tried to return it to the store that originally made the mistake on the first 10 Bryant said I have to drive 35 miles to return it he would not do it. Would cost 3 times as much in gas than what I get for returning it. Bryant is rude does not know what he is doing and told me to never come back. With managers like him I have no problem with not using Advance Auto Parts anymore he can’t get the order right in the first place then tells me to never come back. I have bought stuff at this location (05367) for over 35 years and have never been treated the way he treats people. I own a hot rod car and will pass along to my friends the type of service they can expect from him. It was a part that cost less than $3.00 dollars to bad you lose a customer over a bad Manager.

Advance Auto Parts, Customer service for store 5270. Manager and employees are so rude to customers and don’t know to answer the phone or speak to anyone. Never gets our orders right and are always rude to us.

Advanced Auto, Alaska needs Advanced Auto to come back! Advanced Auto needs to return to Alaska, they are a great resource for automotive parts and would surpass the rest.