Air Canada’s head office is in Saint-Laurent, Montreal, Quebec. This guide provides the corporate address and explains where to take reservation questions, baggage concerns and unresolved travel complaints.
Write a review about your Air Canada experience, or use the official contacts below for assistance.
Air Canada head office — quick answers
Corporate address: Air Canada, 7373 Côte-Vertu Boulevard West, Saint-Laurent, Quebec H4S 1Z3, Canada.
Reservations and flight information: 888-247-2262 within Canada and the United States. This is a passenger-support number, not a verified corporate switchboard.
Written complaints: Use Air Canada’s official feedback form linked below.
Sources: Corporate filings and passenger support directory. Verified September 5, 2026.
On This Page
Air Canada Contact Options
Choose the department that handles your request. Reservation agents and corporate offices do not handle every type of post-travel claim.
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Corporate correspondence | Head-office address above | Company-level correspondence. Use the passenger channels for travel assistance and claims. |
| Reservations and flight information | 888-247-2262 | New reservations and changes or cancellations to direct bookings; Canada and U.S. callers. |
| Aeroplan flight rewards | 800-361-5373 | Aeroplan assistance, including reward-booking changes; Canada and U.S. callers. |
| Written concerns and feedback | Official Customer Care form | Travel complaints, refund requests and other concerns. Select the relevant topic. |
| Delayed or damaged baggage | Baggage assistance | Reporting instructions, tracking and baggage-claim guidance. |
| Shareholder inquiries | Investor relations | Financial reports and investor information. |
For more detailed passenger-support guidance, see our sister site’s Air Canada customer service guide.
How to Escalate an Air Canada Complaint
- Use the appropriate official channel. For an upcoming flight, start with reservations or the agency that issued your ticket. For a post-travel concern, submit written feedback. Air Canada’s support page also provides a separate eligibility and claim route for flight disruptions.
- Document the issue and requested resolution. Include flight dates and numbers, your booking reference, receipts and relevant correspondence. Explain whether you are requesting a refund, reimbursement, compensation review or another correction.
- Keep your case number. Air Canada provides a case-status option on its support page. As a suggested follow-up, reference the original case and explain what remains unresolved.
- Consider external escalation if eligible. The Canadian Transportation Agency requires you to complain to the airline in writing and allow 30 days for its response before submitting an unresolved complaint. Review the CTA’s eligibility requirements and filing instructions.
Baggage and compensation claims have specific deadlines. Check the applicable instructions promptly rather than waiting for a general complaint response.
A public review here does not submit an airline claim or regulatory complaint. Use the official channels to request action.
Frequently Asked Questions
Who handles a booking made through a travel agency?
Air Canada directs customers who booked through a travel agent or online agency to that agency for booking assistance. Keep your agency confirmation and airline booking reference available.
Can I check an existing complaint without submitting it again?
Yes. Use “Check the status of my case” on Air Canada’s support page with your case number. Air Canada instructs customers with duplicate submissions to use the original case number.
About Air Canada
Air Canada provides domestic, Canada–U.S. and international passenger services. It was incorporated as Trans-Canada Air Lines in 1937 and renamed Air Canada in 1965. Its businesses include Aeroplan, Air Canada Cargo and Air Canada Vacations, and it is a founding member of Star Alliance.
Related Guides and Reviews
For another airline’s corporate contacts, see our United Airlines corporate office guide. You can also visit our sister site’s Air Canada reviews and complaints page on Zero Stars.
Why Trust Corporate Office Headquarters?
We checked Air Canada’s corporate filing, official passenger-support resources and CTA complaint guidance on September 5, 2026. Phone numbers were verified from published sources, not by calling them. Corporate Office Headquarters is independent and is not affiliated with Air Canada.
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