Reach Alamo Corporate Office Headquarters 

Alamo, Me and my family of 7 flew into San Juan, Puerto Rico, it was around midnight when we landed. The previous day I called Alamo to make sure my reservation was still good. They assured me that since I had a reservation, they would have a van ready for me upon arrival. Well, guess what? They didn’t have a van ready for me at all. They gave me a SUV that didn’t fit all my luggage, so they drove my luggage to the AirBNB. They told me they would have me a van in a few hours, sure enough they brought me a van a few hours later. Only problem was, it was full of roaches. I didn’t see the roaches until it was nighttime on the 6th. We had already travelled across the island to our house in Aguadilla. I called Alamo in San Juan and in Aguadilla, neither of them would swap my van out for me. I actually drove to the Airport in Aguadilla and the ladies there did all they could. I called daily for the first seven days and nothing ever happened. The manager in San Juan is named Alex, he loves to make empty promises and purposely give customer’s a van full of roaches. So if your flying into San Juan, I would avoid Enterprise, Alamo or National. They are ran by the same terrible company.

Alamo, Lost Item. We rented a car in Ft Lauderdale Airport and a backpack was left in a car that was ultimately rented to someone else. I have been trying for weeks to speak to someone directly. No one has returned my calls or emails. Very frustrating experience since there was various expensive items in the backpack including jewelry and heart medication. No one seems to care or even reached out to me. I will be opening an investigation at this point due to the expensive items in the bag. I will never rent from them again, customer care is non-existent.

Alamo, Very disappointed. Recently my husband and I rented a vehicle while traveling from Connecticut to North Carolina to see my father as we do once a year. The dates were 12/26 – 12/30. We picked up the vehicle at the Greer Airport. The customer service people we encountered face to face were very pleasant. On 12/30 Monday a couple hours prior to our flight, we experienced a flat tire on the busy highway. We pulled over about ½ way to the airport at a gas station and discovered a screw and a piece of metal in the back passenger tire. We called the 800 Alamo number and a man kept us on the phone for over 15 min and didn’t help us at all. He suggested towing the vehicle but maybe we should find other transportation (on top of what we have already paid for this rental) to the airport as we might miss our flight by the time the tow truck comes. We asked for road side assistance to change the tire. He said that was not an option. We suggested to change it ourselves and he said there was NO jack in that vehicle. At that point of him being of absolute no help we said we were going try to figure something out. He said if we needed anything to call back. We were people in distress and he ended the call without helping us. Not Acceptable. My 60-year-old husband (that has cancer) changed the flat tire all alone after reading the owner’s manual to find the jack at 8:30 am so we could make our flight home. This is not what should have happened. When people call for help, the customer service person should Not end the call with them still being stranded. Customer service should Not give miss information such as there is no jack. My husband should Not have had to resort to changing this tire alone. With so many car rental companies to choose from, I would think you would have done better!

Alamo in Switzerland, operated by Helvetic Motion AG, should be avoided. They appear to offer good service at the counter, but beware: after you return the vehicle, they may send unexpected charges through a debt collection agency, often months later. These charges can run into hundreds of CHF, catching you off guard long after your trip. Tourists visiting Switzerland, take caution and steer clear of Alamo!

Alamo, A big headache.! Don’t understand how this company has been in business for so many years. It’s one of the first times I have rented a vehicle from them and from the day that I tried to pick up the rental at EWR airport it has been a big headache. The rental fee was to be charged a a weekly rate for 12 days and I have been trying for over a month to receive an adjustment. It is discouraging when as a long time, loyal customer with Enterprise is treated without regard or respect. Especially knowing to my surprise that Alamo falls under the Enterprise umbrella. What a shame. To say the least…!