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Reach Alamo Corporate Office 

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Alamo Corporate Office is located in Clayton, Missouri, USA. As a reputable name in the car rental industry, Alamo is known for its efficient service and variety of vehicle options for travelers. Below are comprehensive details about Alamo Car Rental’s corporate office, including their address, contact numbers, and a brief overview of the company.

How To Contact Alamo Car Rental Corporate Office Headquarters HQ

Alamo Headquarters: Overview

Alamo Car Rental Corporate Office

Maps and Directions To Alamo Corporate Headquarters

A Snapshot of Alamo Car Rental’s History

Founded in 1974, Alamo Car Rental has established itself as a popular choice among travelers, especially for those looking for affordable rental options. Known for pioneering the concept of unlimited mileage, Alamo offers a wide range of vehicles to suit various travel needs.

The Car Rental Industry and Alamo’s Position

In the competitive car rental market, Alamo Car Rental stands alongside companies like Enterprise Rent-A-Car, Hertz, and Avis. Alamo is recognized for its customer-friendly policies, convenient airport locations, and commitment to a hassle-free rental experience.

Alamo Car Rental’s Customer-Oriented Approach

Alamo Car Rental focuses on providing a smooth, user-friendly rental experience. With an emphasis on customer satisfaction, Alamo offers easy online booking, a variety of vehicles to choose from, and transparent pricing to ensure a stress-free car rental process for travelers.

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Disclaimer:

CorporateOfficeHeadquarters.com is not affiliated with Alamo Rent A Car. This content is for informational purposes and is designed to offer a platform for reviews and user feedback.

Alamo Car Rental Corporate Office Complaints, Reviews, and Feedback

We encourage you to share your experiences with Alamo Car Rental’s services and vehicle options. Your feedback in the comment section is invaluable, providing insights that help others understand Alamo’s operations and customer service.

Alamo No Car - Reservations do not matter

Rated 1.0 out of 5
December 26, 2023

Arrived at the airport and was told my reservation didn’t matter because their cars were first come first serve. I made this reservation 4 months in advance and it was fully prepaid.

John

Alamo Worst Customer Service

Rated 3.0 out of 5
March 22, 2023

Worst Customer Service I have ever encountered.

April 6, 2022 we booked A Full Size Passenger Van, for pick up and drop off at Edinburgh Airport from July 9, 2022 – July 17, 2022.

The quote included all charges, taxes, and fees including two (2) additional drivers for a Total of $1,283.26 pounds. When we arrived we asked if we could change the primary driver and billing address and go down to one (1) additional driver. We were assured by the site manager that this was not a problem and there would be no additional charges for the change. In fact, we probably should have received a credit as we went from 2 additional drivers down to 1.

All went well for the eight days and we returned the vehicle to the designated area at Edinburgh Airport at 6:00 AM as we had an early flight. The office was not open at that hour so we dropped the vehicle as instructed and headed to the terminal. It wasn’t until our return to Canada that we discovered we were charged $1,673.87 pounds an increase of $390.61 pounds from what we were quoted.

When we first called to complain we were told “Your original quote was for the vehicle only. With you selecting to come on to our damage waiver and taking on an additional driver was not included in your original booking” However the Confirmation clearly shows all taxes and fees plus 2 additional drivers were included.

After the first attempt to get resolution, to no avail, we ramped up our request for reconsideration and spoke with a customer Representative on August 15, 2022 and filed a complaint (Reference Number 399-826) which we were assured we would hear back from Alamo.

Hearing nothing from Alamo we ramped up our complaint and spoke with another CSR on September 2, 2022, Amy Bell, who advised that there was NO record of a complaint even though we had a reference number as noted above. Amy sent me an e-mail and assured me that she would submit our concern to International Department and we should hear back from them within 3-5 business days. Well that seems to have gone nowhere as we have not even had the curtesy of any further communication.

All I am looking for is to be charged what we were quote. In my opinion, Alamo has a legal obligation to honour the quotation and refund the over charge of 390.61 Pounds.

My message to Alamo is get your act together. What you did to us and the complete lack of customer service is absolutely applauding.

My message to other potential customer STAY AS FAR AWAY FROM ALAMO AS YOU CAN. THEY WILL DO EVERYTHING IN THEIR POWER TO GRAB YOUR MONEY AND REFUSE TO BE OF ANY ASSISTANCE

David

Alamo Car Rental Customer Service

Rated 3.0 out of 5
August 1, 2023

My mother is 78 years old and left her IPAD in a vehicle in Pensacola, Florida after vacation with her 80 and 83 year old brothers. We tracked the IPAD to the Pensacola Alamo rental car and she filled out the necessary paperwork 2 times to report is as lost. After several days, she never heard anything other than a form email. After spending 5 hours on the phone and trying to reach a helpful person, I was told to go to the escalation department. They could see that a request was sent to the manager and others to reach out regarding the request and no one has responded. The phones are not answered. The customer service is absolutely horrible and I will now have to file a police report with the Pensacola Police Department. This is not the way to conduct business.

nancy wilson
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Corporate Office Headquarters