Reach Alamo Corporate Office Headquarters 

Alamo, Very disappointed. Recently my husband and I rented a vehicle while traveling from Connecticut to North Carolina to see my father as we do once a year. The dates were 12/26 – 12/30. We picked up the vehicle at the Greer Airport. The customer service people we encountered face to face were very pleasant. On 12/30 Monday a couple hours prior to our flight, we experienced a flat tire on the busy highway. We pulled over about ½ way to the airport at a gas station and discovered a screw and a piece of metal in the back passenger tire. We called the 800 Alamo number and a man kept us on the phone for over 15 min and didn’t help us at all. He suggested towing the vehicle but maybe we should find other transportation (on top of what we have already paid for this rental) to the airport as we might miss our flight by the time the tow truck comes. We asked for road side assistance to change the tire. He said that was not an option. We suggested to change it ourselves and he said there was NO jack in that vehicle. At that point of him being of absolute no help we said we were going try to figure something out. He said if we needed anything to call back. We were people in distress and he ended the call without helping us. Not Acceptable. My 60-year-old husband (that has cancer) changed the flat tire all alone after reading the owner’s manual to find the jack at 8:30 am so we could make our flight home. This is not what should have happened. When people call for help, the customer service person should Not end the call with them still being stranded. Customer service should Not give miss information such as there is no jack. My husband should Not have had to resort to changing this tire alone. With so many car rental companies to choose from, I would think you would have done better!

Alamo in Switzerland, operated by Helvetic Motion AG, should be avoided. They appear to offer good service at the counter, but beware: after you return the vehicle, they may send unexpected charges through a debt collection agency, often months later. These charges can run into hundreds of CHF, catching you off guard long after your trip. Tourists visiting Switzerland, take caution and steer clear of Alamo!

Alamo, A big headache.! Don’t understand how this company has been in business for so many years. It’s one of the first times I have rented a vehicle from them and from the day that I tried to pick up the rental at EWR airport it has been a big headache. The rental fee was to be charged a a weekly rate for 12 days and I have been trying for over a month to receive an adjustment. It is discouraging when as a long time, loyal customer with Enterprise is treated without regard or respect. Especially knowing to my surprise that Alamo falls under the Enterprise umbrella. What a shame. To say the least…!

Alamo, poor company overall. I rented a car which has been returned over two weeks ago. This company still has a $766 hold on my credit card. No customer service. The manager said “ my IT guy” is fixing it and will be done today, that was a week ago! This is crazy! Worst company ever!

Arrived at the airport and was told my reservation didn’t matter because their cars were first come first serve. I made this reservation 4 months in advance and it was fully prepaid.