Reach Out To Alamo Corporate Office – Review and Complaints 

Worst Customer Service I have ever encountered.

April 6, 2022 we booked A Full Size Passenger Van, for pick up and drop off at Edinburgh Airport from July 9, 2022 – July 17, 2022.

The quote included all charges, taxes, and fees including two (2) additional drivers for a Total of $1,283.26 pounds. When we arrived we asked if we could change the primary driver and billing address and go down to one (1) additional driver. We were assured by the site manager that this was not a problem and there would be no additional charges for the change. In fact, we probably should have received a credit as we went from 2 additional drivers down to 1.

All went well for the eight days and we returned the vehicle to the designated area at Edinburgh Airport at 6:00 AM as we had an early flight. The office was not open at that hour so we dropped the vehicle as instructed and headed to the terminal. It wasn’t until our return to Canada that we discovered we were charged $1,673.87 pounds an increase of $390.61 pounds from what we were quoted.

When we first called to complain we were told “Your original quote was for the vehicle only. With you selecting to come on to our damage waiver and taking on an additional driver was not included in your original booking” However the Confirmation clearly shows all taxes and fees plus 2 additional drivers were included.

After the first attempt to get resolution, to no avail, we ramped up our request for reconsideration and spoke with a customer Representative on August 15, 2022 and filed a complaint (Reference Number 399-826) which we were assured we would hear back from Alamo.

Hearing nothing from Alamo we ramped up our complaint and spoke with another CSR on September 2, 2022, Amy Bell, who advised that there was NO record of a complaint even though we had a reference number as noted above. Amy sent me an e-mail and assured me that she would submit our concern to International Department and we should hear back from them within 3-5 business days. Well that seems to have gone nowhere as we have not even had the curtesy of any further communication.

All I am looking for is to be charged what we were quote. In my opinion, Alamo has a legal obligation to honour the quotation and refund the over charge of 390.61 Pounds.

My message to Alamo is get your act together. What you did to us and the complete lack of customer service is absolutely applauding.

My message to other potential customer STAY AS FAR AWAY FROM ALAMO AS YOU CAN. THEY WILL DO EVERYTHING IN THEIR POWER TO GRAB YOUR MONEY AND REFUSE TO BE OF ANY ASSISTANCE

My mother is 78 years old and left her IPAD in a vehicle in Pensacola, Florida after vacation with her 80 and 83 year old brothers. We tracked the IPAD to the Pensacola Alamo rental car and she filled out the necessary paperwork 2 times to report is as lost. After several days, she never heard anything other than a form email. After spending 5 hours on the phone and trying to reach a helpful person, I was told to go to the escalation department. They could see that a request was sent to the manager and others to reach out regarding the request and no one has responded. The phones are not answered. The customer service is absolutely horrible and I will now have to file a police report with the Pensacola Police Department. This is not the way to conduct business.