Amazon Corporate Office Headquarters & Contact Information 

Amazon, Unresolved Refunds and Missing Item: Extremely Frustrating Experienc. If I could give Amazon’s customer service less than one star, I would. For the past three weeks, I’ve been going in circles trying to resolve two separate issues across three orders, with no success. Old Refunds Still Not Issued (Orders XXX-XX52253 and XXX-XX27447): Amazon recently informed me—six years after the fact—that an internal audit revealed I was never refunded for two returned items. Each order was $47.99. Since the original payment methods are no longer valid, I requested the refunds be applied to my Amazon gift card balance. Instead, I keep receiving generic “thank you for your feedback” messages with no actual resolution. These delays are unacceptable. $200 Missing Item – Empty Box Delivered (Order XXX-XX87441): I ordered an item priced at $200 but received an empty box. Amazon refused to process a refund, citing that the package weight matched. That doesn’t account for possible tampering during transit or at the warehouse. I had to repurchase the item locally—at a higher price—bringing my total loss to $450. I also tried filing a police report, but since the theft likely occurred before the package reached me, I’m unable to file in my jurisdiction. I’ve made multiple requests to escalate both issues to a supervisor, but either the request is denied or I’m disconnected. This entire experience has left me questioning whether Amazon still prioritizes customer service at all. I am asking—once again—for clear answers: When will I receive my refunds for the old returns? How will Amazon address the stolen/missing item?

Amazon, Customer Service. My subscribe and save order was not delivered and I was refunded all my money. I was told I had to reorder all the items and pay the new order price, but after the order was delivered they would credit me the difference. I have an email that says that. When I called back about the refund I was told there was nothing that could be done about it. I emailed customer care with my issue and listed every single order number (14) and name of the product and explained my issue. I got an email saying they didnt know what my issue was despite me not only telling them 2x on the phone, once in chat and once in an email. I then I got another email saying they could not find my account. I have been ordering with this company for years and have Never had an issue with missing items . Total incompetence. I will write corporate HQ and if the issue isnt resolved, I am done with Amazon.

Amazon, Recent shipping delays and then more delays and then vanishing of orders. I have been a satisfied Amazon customer for many, many years until April of 2025. Until this date I’ve had very few problems with orders whether they be products, shipping or returns and refunds. Since April 2025 several of my orders have had long shipping delays which finally turned into vanishing items. I’ve gotten refunds, no problem, but it is becoming quite a bother to order, wait and then order vanishes. What is happening at Amazon?

Amazon, Still Waiting on My Credit Card Refund. I’ve contacted Amazon multiple times to have a credit refunded back to my credit card. I was assured on three separate occasions that the $243.00 credit would appear on my next statement. Instead, the account was closed and the $243.00 disappeared from my Amazon balance. This is unacceptable. Amazon needs to take responsibility and return the funds to my card as promised. I’m asking for a clear resolution and my refund to be processed immediately.

Amazon, Orders Missing and Misinformation from Customer Service. On May 8, 2025, a tool set was removed from my Amazon package before delivery. I received a refund for that item, which I appreciated. However, shortly after, I noticed processing delays with three additional orders—golf balls and seat covers—shipped from the Hawaii Amazon facility. The items were marked as processed by the carrier around May 9, 2025, but they were never delivered. I contacted Amazon Customer Support on May 12 at 9:30 AM and was told they would reach out to the Hawaii facility and the carrier, then follow up with me. No one ever called back. I followed up again on May 13 at 8:30 AM and was told the previous representative had given me incorrect information—Amazon does not contact carriers directly. Although I was offered a refund or replacement, I declined because my concern goes beyond the missing items. I’m troubled by the apparent lack of urgency regarding what could be a recurring issue—possibly even theft—involving customer orders. I’ve submitted a complaint to the Better Business Bureau and plan to file one with Hawaii.gov. If necessary, I’ll compile my documentation and ask the Hawaii Police Department to consider reviewing the situation.