American Airlines Corporate Office Headquarters HQ

American Airlines Corporate Office Headquarters HQ
AMR Corporation
Address:
4333 Amon Carter Blvd.
Fort Worth, Texas 76155 USA
Corporate Phone Number: 1-817-963-1234
Fax Number: n/a
Customer Service Number: 1-800-433-7300

American Airlines is famous for their air travel services, they recently purchased Continental Airlines and formed a new company. American Airlines Holdings is one of the premier airlines in the world.
American Airlines’s toll-free customer service number is1-800-433-7300. For American Airlines AA Advantage the number is 1-800-882-8880. The company does encourage users to use their technical support system and help forums on their website.

  • I have been very remiss in not writing this letter to you, but we have been in the middle of moving houses for the past two months and just came up for air. Just a head’s up but his is NOT a good letter. In fact, it will describe one of the worst incidents I have had with American Airlines after nearly 5 million miles of flying with you and platinum for life status (#0027166). To be honest, the worst incident with any airline!

    Date: March 12
    Flight: AA 2045 SFO-Miami
    Locator: KJJEQU
    Place: San Francisco Airport
    Time: 11:45am
    Issue: Rude, judgmental, nastiest attitude check-in crew on the planet
    What Happened:

    My wife and I and our 12lb Kavapoo puppy, for which we had a purchased a ticket, went to check in.
    We were told by the woman at the desk that the puppy was ‘too big’, which is insane. The puppy flew out from Florida to California and has more than 10 flights logged with Jet Blue and fits easily in her case under the seats in front of us. We didn’t book our return with Jet Blue because I prefer American, which was my first mistake I guess.

    The person at the desk asked if we wanted to see a supervisor and we said yes. The supervisor, after the desk person explained her decision her, as surly as can be, just says she can’t fly because she is ‘too big’.

    We explained that American specs for dogs aboard are the same for Jet Blue and we flew out on Jet Blue, at which point as nasty and sarcastic as can be, this woman says to us, ‘well go fly Jet Blue then’ and walks off! Just amazing. What is happening to your Airline?

    We go down to Jet Blue and they treat us like royalty, love the dog and say she is absolutely the right size. They couldn’t book us out that day so we had the expense of staying in the airport hotel for the night plus the hassle of getting there with three pieces of luggage, two golf bags and the dog’s carrying case, plus limos to get our car because we flew into a different city and the cost of the ticket which was very high because of the late booking.

    I mean really! This is how you treat good customers?? I wouldn’t treat my worst customers with such an attitude. Clearly you have an issue, because as I went on line I saw a string of posts and reviews about AA and how they are so nasty when it comes to dogs. I don’t like it for dogs, but hate it for people like us who have been loyal forever. And as a stock holder, personnel who suggest we fly another airline should be fired!

    And now adding insult to injury, there is no way send an email complaint or at some point a letter of praise.

  • I am currently in Colombia with my 15 year old pet 3.0 kg. We been here since July 2021. They won’t let me fly back with her. !!! I am stuck here. I WONT LEAVW HER. CDC pet travel doesn’t apply to dogs that meet all the requirements and MY BABY complies with all. I need help. We both USA citizens… I need help. I have to go back to my family but I won’t leave my baby. Help help

  • AMERICAN AIRLINES

    I will now share an experience that my husband and I very recently had with American Airlines (AA). Stay far away from this company because you might lose your vacation, your health and your money.

    According to an AA airline ticket, the airline company is promising that you will be delivered from Point A to Point B at a particular time that is stated on your ticket. This applies to all customers and American Airlines (AA) does not consider this when problems result.

    This situation happened to us. Our being abandoned in an airport far from our home with no recourse followed this problem. We left Tampa and arrived in Miami on the 8th of May 2019, and our flight was late (American Airlines fault). We had a connection flight from Miami to JFK in the same terminal in Miami. Even though we ran through the terminal, luck was not on our site this day. AA had closed their departure gate door 20 min before flight, even though the ticket stated that it had to be closed 10min before departure. We arrived at the AA departure gate 20 minutes before the connecting flight and the door was closed. AA would not open the departure door as we all gazed at our plane on the tarmac getting ready for the flight to JFK. We were told, “Tough Luck” by the AA representative and sent on our way.

    The costumer service representative at American Airlines in Miami did listen to us, but instead of trying to reduce our stress level she actually escalated the problem by making all kind of unnecessary statements about going on a later flight (not in time to connect to our international flight that night or going to a different airport that would also not support our time requirements). I felt that this was insulting and not necessary.

    The information provided to us by the AA costumer service representative was not accurate. She stated that we would arrive in terminal 9 at JFK (no such terminal exists), our bags would be waiting for us in a AA baggage storage area (this information was also not true) and that we would still be able to make our international flight.

    After our arrival in JFK an hour before our international flight and waiting for more than 30 min for our checked bags to come down on the baggage carousel we did again run to the EVA airlines departure counter. The counter was closed and all the EVA airlines personnel had gone home. Next, we saw the EVA airline pulling out from the departures gate with us not on the flight. As result we lost our flight, our money, and all of our vacation. My husband’s blood pressure was extremely high, my blood sugar was extremely low and both of us felt absolutely terrible. Due to a complete lack of trust in American Airlines, we were forced to rent a car in New York and yesterday we drove home to Tampa Florida where we live. We were not able to go on our vacation and we lost thousands of dollars that we had paid for a Vietnam/Taiwan two-week vacation with a private tour company.
    Summary- STAY AWAY FROM AMERICAN AIRLINES, THEY DO NOT CARE ABOUT COSTUMERS, THEY SAY ANYTHING (TRUE OR NOT) TO GET YOU AWAY FROM THEM, AND ALL THEY CARE ABOUT IS MONEY AND TRICKING THEIR CUSTOMER INTO TERRIBLE SITUATIONS. VERY BAD SITUATION I CAN ASSURE YOU ALL.

    Stephen Brandon RN MSN

  • I had by far one the worst experiences while flying with American Airlines. So I am taking the time to write about a disturbing incident that happened before boarding the above-referenced flight. I have been a loyal American Airlines customer and frequent flyer. I have never before filed a complaint with AA or any airline. On several occasions, I have complimented the flight staff as well as valued the customers make the guests feel. Sadly, I am now constrained to file my first complaint ever against an airline company, that has caused me to miss two of my flight, without justification or cause. My flight was purchased from Rdu to Mia, when I arrived I was told over head space was full so they would have to check my bag in free of cost. After the lady placed the tag on my bag she said to me you can pick this up from Orlando. I explained to her it needed to go to MIA not Orlando, after her checking her information she explained to me that it might have been a "glitch" in the system and the only way I was getting my bag was to go to Orlando. This is absolutely asinine I had to purchase a new ticket the customer service is horrific. Clearly everyone hates their jobs and does care about the problems or issues you encounter while flying with them. Then on my flight back they could not locate my flight that my account was charger $400 for. The flight wasn't located but of course the payment was received. I had lost my phone on the trip and didn't have access to my email however, I was able to pull up the confirmation that was not found on there end with my payment attached. I spend together on one flight over $1000 for a mistake on there end claiming it was a "glitch". Honestly this made me never want to fly again the experience was horrible and customer service did nothing to facilitate the process I faced.

  • It is time the airlines start taking accountability for their poor customer service and change. Maybe the government needs to get involved. Our flight of 188 people was cancelled after a 5 hour delay on June 24 and their only offer was to get us on another flight in 3 days. We were offered an insulting $200 voucher as that was all they were required by law. Since when does a customer service corporation do the minimum when they mess up. Own up to your mistakes American and change your culture. Your CEO is making billions and you treat your customers horribly Everyone need to pull out their phones and start videoing the horrible customer service so they can't stand behind denial anymore.

  • Someone need to take control of the horrible customer service at airlines and the laws which they hide behind to have no accountability. Unfortunately, this probably means we are going to have to have more government regulations. I was in a party of 5 on June 24 when they cancelled our flight after 5 hour delay and only offered us a rebooking in 3 days. They now only offer $200 and hide behind what the law says they have to do. What customer service agency does the minimum when they make a mistake and then offers a pittance as all they are required to do. Own up to your mistakes American and change your culture. This has to start with the CEO who is making millions. They stood up and took notice when the videos of the guy dragged off the plane went viral. Lets all start taking videos of the horrible customer service and see how it looks when its out there. Maybe then they will start acting like decent human beings.

  • Just thought I'd tell you that I closed both my wife and mine personal AA Advantage credit cards and our Business AA advantage because we have a small buisness and buy all our inventory with our Citi cards.Their new policy wont allow us to do that any longer because they decline all transactions out of state now thru their fraud dept.I'll use Southwest card now from Chase!!!

  • American is the worst. Their employees could care less about customers
    for almost 3 weeks I have been trying to get something resolved.Given wrong information by supervisors, just disconnected from a supervisor after being on the phone with them for a 1/2 an hour. Promised that someone would call and no one does. Best yet I was told if their employee makes a mistake and over charges me they do not stand behind it. can you imagine? we all would be out of business if we had that attitude.My next step is trying to get someone to talk to me in corporate.not sure how that will go.

  • I flew AA on vacation for my daughters wedding back end of August until first week of September. I returned home to find my camera bag was stolen right from my bag with all the photos. I immediately contacted them and I was told to fill out the necessary paperwork and I did. I sent in my flight receipts and camera details with price and everything. This was September 5th. I wrote nasty letters to AA because never heard anything from them in six months. I finally got a call and an email today February9. 2017 with them threatening to close my case if I don't submit all the necessary documents again. I refuse to do this again. The lady I spoke to today told me she would call me back within an hour and this was 30am and it is now 536pm and nothing. This is some service I tell you. I will never fly AA again.

  • My Family was scheduled on a Int'l Flight to Cancun for Christmas, something that has become a tradition for us. When we fly Int'l, we always choose 1st class or Business Class. In this case, it was business class since that's was what was available. The flight was AA515 out of Phoenix. We arrived about 3 hours early (AA requests at least 2 hours) and had our "priority check in" for our luggage. Upon arriving in Cancun, our "Priority luggage" was not there. In fact several priority passengers were missing their luggage too. There was no obvious signage or help in Cancun for missing luggage, but fortunately I speak enough Spanish to gain the insight of a couple of baggage handlers (not necessarily AA employees) who laughed and said, "AA does this all the time". Well, so much for "Business – 1st Class" on AA!!! When I finally located the "lost baggage" desk, I was told, "your luggage went to Charlotte, and it'll be here in the morning". Later that night when I called I was told, "Your luggage never left Phoenix". The next day the new line of wisdom was, "It'll be here by 4:30PM". Our luggage did arrive to our Hotel at 10:00PM the next day, although it was in Cancun at 4:45PM. Two days in a foreign country without your luggage is brutal, especially if you have children.

    On the way back to Phoenix, they tried to remove my properly stowed legal carry-on bag with my Laptop to the back of the plane to, "make room for more carry-on luggage for the coach seats". I replied, "Look, Pal, I paid for Business Class seating to keep my carry-on with me, not to have it stowed somewhere aft; besides, AA already lost my luggage once this trip". The male attendant tried to move my carry-on anyway, but I grabbed it from him and said, "Alto, buddy; if you need to check that other Pax's bag do that, but leave mine and me alone". The prick just turned and walked away…good choice for both of us to keep out of a Mexican jail.

    This Airline is deplorable. I'll never fly with them again unless that is my only option on a "have to be there basis". I most certainly will not waste the money on a seat upgrade to 1st class or business class.

    Simple a terrible, non-caring, take it or leave it attitude.

    More Airline mergers…I think NOT; it just decreases the competition.

  • My name is Warren D Serkin and you can contact me at (510846-0975 but it had better be within the next 24 hours.

  • @HillaryClinton You should be tried for treason, murder, and crimes against the US Constitution… then hung on the Mall in Washington, DC
    — Michael Folk (@MichaelFolk34) July 16, 2016

    This irresponsible jackass is a pilot for United Airlines. Please feel free to let United know via Twitter what you think about his call for a public hanging.

  • my return flight to Portland ME was cancelled for whatever reason. CS didn't truly seem to care. the cancelled flight was not reported on the overhead intercom. We overheard other passengers that they got a "text" on their phone. Horrible CS, Communication to passengers!!!!!! And a cancelled flight to Portland Me when my husband had just spoken to the person that was to pick us up in Portland that planes were flying in & out of that airport!!! I WILL be sending a Letter (multiple times if needed) to Corp office of AA. We ended up renting a car and diving home to Maine (8HOURS)after being up since 5:30 am and driving from Philly leaving at 10pm. We were Exhausted. I truly believe that this whole experience was BS. Never to use AA or US Air again. Remember that a Good word doesn't go far, But a Bad word Does!

  • Disappointed, aggravated, upset and beyond angry. My daughter left on a trip of a lifetime from Orlando on 12/23 because of weather she wound up sleeping on the floor in Reagon. She asked for her luggage back and they told her it would be on the plane with her in the morning to LGA. IT WAS NOT! They said it would on the next plane in IT WAS NOT! They wrote up reports and said it would be in Israel by the time she got there…IT WAS NOT! AND STILL IS NOT! The last time it was scanned was LGA on the 24th. I have called every single day 3 & 4 times a day since then and keep getting a run around and lied to…'Ma'am the bag is not lost!' Well then where is it. Fine they say she can buy what she needs 'witin reason' and they will repay. Within reason….she is there for 10 days. That doesn't replace the items of value that she has had that obviously there are no receipts for, the items she borrowed. I want an answer and I want the luggage with all of her belongings in it. I don't want to talk to a call center that gives me the run around I WANT THE LUGGAGE! The right hand doesn't know what the left is doing…this has fallen through the virtual cracks at American. They say wait till after 5 days it is way past five days, they say fill out paperwork. That has been done already. I want answers! This is extremely poor service!

  • To anyone in corporate who cares:
    Coming home on June 23, 2015 on AA flight 1688, 4:15 departure, from Los Angeles to Atlanta: Traveling with 2 young people, after visiting my grandson, a decorated Marine Sergeant at Camp Pendleton, we first learned there was no food available for purchase, it was all gone, only chips available, no apologies for inconvenience. After a nap, I felt very ill, with pain under my rib cage, etc. I am generally healthy, although 70 years of age. I went to the back of the plane and told the attendant that I wanted to stand for a bit because I was feeling quite ill. She stated, "I have no medicine." I said I wasn't looking for medicine, but that I wanted someone to be aware of my condition, since I felt light-headed. She said she had club soda. A fellow passenger heard the interaction and asked if I needed a doctor, and should he check if there was one on board. I said that I would wait and see. The flight attendant then walked away. Soon the second attendant came to the bulkhead. He asked me to move. I told him, as well, that I was was standing there because I was feeling ill. I moved away. He then lowered a seat that the attendants use. I thought that he was going to allow me to sit. To my surprise, he sat down, got a newspaper, and proceeded to read it, without another word to me!! After another 5 minutes or so, I felt a little better, and after thanking the other passenger for his concern, I returned to my seat. Shortly before landing (~a half hour and more than 2 hours into the flight), the attendants came through to offer drinks. She asked how I was at that time. I asked for coffee. This was the final bit of my nightmare flight. I am a very unfancy coffee drinker and have been for 50 years. The coffee I got was undrinkable. I have never not consumed a cup of coffee anywhere anytime. This cup I could not drink. It was unrecognizable as coffee. The two attendants were more than middle-aged, which, as a senior I normally salute, but this poor service and lack of concern was so outrageous that I needed to mention the age factor. I am appalled by the lack of care and concern that they demonstrated. Besides the ordinary discomfort of airplane travel, these two ignored the obvious distress of a passenger. More than ignore, they were rude, disrespectful, and thoughtless to a passenger.
    I cannot understand how this level of poor service is allowed.

  • American did not buy Continental Airlines. United bought Continental. American was purchased by USAirways with the combined operations remaining under the American brand

  • Due to 2 cancelled flights on a recent trip to Hawaii, we missed our cruise ship from Honolulu. We were flown to Maui to meet the ship the next day and were promised a hotel room in Maui. When we arrived there at midnight, we were told that no hotel reservation had been made and none were available that would accept the American Airlines voucher. The gate agent made a reservation at the only available hotel which cost $550 plus tax (total $611) and gave us an airline phone number to call for reimbursement. Now the airlines say they will only reimburse us $75. This is not only unacceptable but unconscionable.

  • Due to 2 cancelled flights on a recent trip to Hawaii, we missed our cruise ship from Honolulu. We were flown to Maui to meet the ship the next day and were promised a hotel room in Maui. When we arrived there at midnight, we were told that no hotel reservation had been made and none were available that would accept the American Airlines voucher. The gate agent made a reservation at the only available hotel which cost $550 plus tax (total $611) and gave us an airline phone number to call for reimbursement. Now the airlines say they will only reimburse us $75. This is not only unacceptable but unconscionable.

  • AA, you guys suck. best believe i will never travel with AA and will tell everyone how bad your service is. Really f you guys , im surprise you guys are still in business

  • My son, stationed at 29 Palms, California, came home for a surprise visit for my birthday, weekend following July 4th. He purchased round trip airfare at $1000. He had 10 days leave. He was scheduled to leave on July 15th at 6 a.m. Had to report on base by midnight. Arrived at AA and was told his flight was delayed. Was given a 5 p.m. flight. Layover in Dallas. Layover in San Francisco. Then to Palm Springs. Then a 1 hour drive to 29 palms. Well, arrived at 4 pm for 5 pm flight, and was once again told it was delayed. The flight was not even at that airport yet. Reminding, this is a U.S. Marine, on leave, needing to be back on base by midnight. Ticket agent then gave him a 6:30 flight to Dallas. Then a layover at LAX. Then to Palm Springs. He sat at LAX, because of no flight to Palm Springs from Midnight on the 15th to 10 pm on the 16th, with AA not offering any flight to him to Palm Springs. He was two days late reporting on post. If it weren't for the USO at LAX, and a three hour drive to 29 palms, he would still be sitting there waiting. OH, but they did give him Priority Access, first class ticket and front row seat! How sorry of AA to treat anyone, especially military personnel in such a despicable manner. If they can't do better than that, they need to close down. We WILL be expecting a full refund of air fare. Pathetic.

  • Then you better fire the individual. If you don't then I and my family will never fly your airline.I will be waiting to hear in the media what your action are. It will be the topic of the seminare I lead today. " Company Attitudes Filter from the Top"

  • Oh and this is your reply? “We are sorry for the experience Mr. Beck had on a recent flight. The comfort and satisfaction of our customers are very important priorities to us and we take these matters seriously. We have reached out to Mr. Beck’s office and are actively looking into the situation.”
    NICE TRY!

  • Way to go tick off one of America's most beloved radio hosts. I will not fly American Airlines. PS. Look at the companies that ticked off Rush's viewers.

  • I have read these comments and I am happy to say that I have not had any problems to date with American Airlines. I have almost always been treated with respect and the Flight staff have always been helpful and friendly. I did have one Flight Attendant who was rude, but I put him in his place and reported him to the Captain when I got off the plane and wrote an email. I fly to and from the same destination on a regular basis and take the same flight times. I have never seen this Flight Attendant since. My only complaint is that I need a wheel chair and when departing in ATL, I usually have to wait for the ground personnel to get ready to get the wheel chair and leave me standing for long periods of time and seem to be interested in helping the young pretty women before a disabled person who was there first and if you are not the same ethnic background, forget it…no service at all and take them first even if you have been there before them. For the most part, I find AA much better than US Air and Delta.

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