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American Signature, Management team need additional customer service or managerial training (Ms. Ricks). It was shocking because our first experience was roughly about a year ago the staff was wonderful and so attentive. My husband and I are very disappointed how we were mistreated on Friday,12/6/2024 at 6:30 pm in your store located in Morrow Georgia. We made a purchase on 12/2/24 with the assistance of Keyla Fomby she informed us we will receive a text when it’s time to pick up the item from the store. Our text came through on 12/6/24 so why we were out we stopped by the store to pick up the picture so my husband decided to call to let someone know we are on our way (literally 5 minutes away). The associate answered the phone told us the picture was not there in the store. We parked and went in the store to let the manger know something might be wrong with the system. Ms. Ricks was very inappropriate the way she spoke to us as if it was our fault your system sent out a text by error. Ms. Ricks need to take some customer service classes the way her body language and tone was not acceptable so canceled the order all together. We will never shop with your company again. That experience was bad I will not refer my family or friends to shop. Please speak with Ms. Ricks to let her know the customer should be treated with respect going forward.

American Signature, Horrible experience. Our experience with American Signature on Dale Mabry in Tampa FL can only be described as either a nightmare or a comedy of errors. Bedroom set ordered and paid for on Sept 12th. After pushing delivery date back we received the entire order on October 15th. The delivery included a dresser that had clearly been dropped with visible damage to entire right side. In addition, one of the nightstands had nonfunctioning electronics in the form of faulty charger and down light. I was told by the delivery driver he would report the damage and that someone would contact us. Didn’t happen. Trying to reach someone was next to impossible as phone calls went consistently unanswered. So here we are 2 months later, and a new dresser and nightstand were finally delivered. Dresser is fine but nightstand has the same issue as the one being replaced. After numerous attempts once again, we have a scheduled date for a technician to come out and see if he can fix it. Whenever we eventually reach a human being, the comment is always the same. “We are short staffed.” We of course will never do business with the company again. It feels like a company in trouble and trying to hang on.

Michelle was a great customer service provider for my needs. And I am very pleased with the service that I received.

Liars! They have the same problem for years read the reviews. They will have what you bought 40 days after the day you expect. Do not buy anything in this horrible store. You will regret for sure. I bought a full room at American Signature in Kennesaw Georgia, but they didn’t have it. They said they will have after 50 days that I bought. They are horrible. Now have to go Rooms To Go or Ashley furniture, I bought with them before so they have more quality and they are more serious and responsible than American Signature.

Horrible experience with the Tampa Dale Mabry store. purchased bedroom set on June 18, 2022. paid for it. Furniture has nor arrived in nearly 6 months. they keep pushing the delivery date. Customer service sucks. they do not care. Purely terrible customer care. Do not buy from this store. it is a hoax. They said no guarantee of delivery. Waiting for 6 months for furniture. Give me a break! They are ridiculous and I hope they will go out of business.

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