Avis Corporate Office Headquarters HQ 

Avis, Over Charged $130 USD. I have been with Avis Preferred for a number of years. You would believe that your loyalty would mean something but it seemingly does not with Avis. I was overcharged $130 USD for a rental for no reason. It was a simple pickup at San Diego Airport facility (I will not go into the fiasco it took getting this rental vehicle) on a Friday. Drop the same vehicle off at LAX that Sunday. Less than a 48-hour rental, Avis charged me almost $400 USD when the agreement was for $216 USD. Someone in Avis needs to contact me and make this oversight right.

Avis employees were rude to me causing charges to be added to my bill when I returned the vehicle and they refused to remove the charges. I requested a Nissan Rogue when I made the reservation and was given a more expensive vehicle and after driving across country was told by a trucker the last 400 miles from my destination that I had no taillights which for two nights I wondered why the truckers kept flashing me. I could have been hit by a trucker, thank God I was not. When I got to Tennessee I had to return the vehicle by 11:00 and I had a bad stomach so I called the Avis customer service number and asked if there was a closer location other than Nashville airport and was told in Franklin TN, I could drop it there and I asked if there was no charge and she said no charge so I called that location at Embassy Suites in Franklin and he said he was there till 12:00 I again asked if no charge and he said no charge. I took the vehicle there and only one employee was at the counter helping a customer while they were talking about all the places he had visited while using the car I stood in line. When it was my turn he printed my bill and it was a lot higher than I was told. He said my credits would apply on a final bill. So I waited a few days and no credit appeared on the bill or in my account. I made several calls to your customer service with no avail, was told I would get a email regarding my complaint and no email came so I called back and spoke to magnus a customer service manager and he told me no record of my calling ahead of time and asking about the no charge for bringing in few minutes late. So pretty much called me a liar. He was very rude to me and I said I would have to notify corporate about it and he said “do what you have to do”. Is this the practice of Avis mission statement? I then found you on Facebook so I messaged through there and after 6 attempts was told that as a courtesy they would credit me half the late charge which the total of being 7 minutes late was $243. I stood in line waiting to be checked out 10 minutes, long enough for my boyfriend to find a restroom and come back before I got to the checkout counter. Also my deposit of $70 when I booked the car online and the $200 deposit we paid when I picked up the car are not reflected on my bill. I’m told as a courtesy they will refund us $132.11. I am 65 years old and not in the habit of trying to cheat a company and I resent your employee treating me as if I was lying to him. I would line a full refund if the $243 and the deposit we paid that did not go towards the vehicle cost. You need to redo your mission statement if you don’t care about your customers.

Avis, 93A violation Unfair and deceptive practices. I was told on the phone by John Shea that I would receive $6000 for my 2018 trade but only received $3000 and I agreed to this. I looked into my paperwork and found no registration. I reached out to Allstate and was informed John did not send my agent any paperwork due to waiting on his Manager to provide title, bill of sale, and RTA form. I was unable to read the documents and was told the Manager puts the 399-doc fee into the total price of vehicle of $399. Total price for was set at $23,999. I was told by John the $599 plus tax for carefree appearance protection and was included in the $23,999 and his Manager would not sell car without this. I was informed I could not refuse. The $599 plus tax was indeed added on top of the $23,999 prices. I refer to the BBB complaint on 6/12/2024 “. I called the protection company, gave them my warranty # P00079850984 and was told, there is no refund for this product that was forced on me 1 week ago.” This shows an unfair and deceptive practice commonly does by AVIS. AVIS in their reply to this other victim stated they gave relief to this person yet the Unfair and deceptive practices continue. I informed Barry Sales man I would only purchase the car if 2 keys were provided. Barry stated he would look for the key. The folder Barry submitted to John to do financing I was informed on the folder that Barry had for the entire deal stated like standard policy they note on the outside of folder if a 2nd key is there. Barry informed me he had been working there for 6 years so this Unfair and deceptive practice was done even though the key answer was there on folder. I applied for loan with john on 9/25/2024. I was told I was approved and would get the best rate with a credit score of 738. John stated my rate with CHASE was 7.29% and extending months on loan would not affect the rate. I was approved on my own with CHASE for 6.34% loosing $703.25 over the life of the loan. Unfair and deceptive practices is how this dealer works. I reached out on my drive home yesterday the same day I bought car to speak with corporate to fix this. Corporate transferred me 3 times then hung up. I tried to fix this on day 1 with AVIS. For this Unfair and deceptive practices, I ask for the $599 plus tax to be refunded, the loan be rewritten or refund the $703.25, supply a second key made by dealer or local to me locksmith. I also asked to be given my registration that I was never informed was not in the folder. I drove over 1 hour and 20 minutes to get to AVIS. I was told make sure you get a MASS state inspection within 7 days. I also ask the AVIS to stop Unfair and deceptive practices to future clients.

If I could give a 0 or negative star I would! I paid for rental car insurance through Expedia & Avis told me it didn’t show up on their end since I booked through a 3rd party (why is that an option then) so had to buy it again. I received an additional charge from Avis of $430.67 that I’m being told was not charged to my card or Avis doesn’t see this but it’s on my credit card bill that I sent them a copy & they still act like they have record. BS! Never use these people. You will get screwed and I now have to engage my attorney & BBB. I have tried to explain this a total of 5 phone calls with 2 hanging up on me.

They also print on a dot matrix printer from 1980 and the ink in not legible. I also believe that is on purpose so you can’t see the additional charges. Thieves!

Avis used to be a company who “tried harder” and treated customers with respect. NOT ANY MORE!

I rented an (SUV) from AVIS from January 10 to January 12, 2024. The car was filthy – clearly had not been serviced and had obviously been in multiple accidents as there was damage to several parts of the car. Although my contract indicated the car had a full tank of gas – it actually had less than a 1/2 tank. I called the central AVIS number to report these issues and to rent a different vehicle from January 12 – January 20. When I returned the first car and tried to tell the rental agent (Diamond) about my concerns, she appeared non interested and cut me off several times. I told her I was returning the SUV and picking up a compact car. (A grey Kia Soul.) When she printed out the second contract the information on it was incorrect. I pointed this out to Diamond. I told her I was not extending the reservation – I had made a new reservation for the compact car and showed her the reservation number. She printed another contract. That contract was also incorrect, so once again I pointed this out to Diamond. She seemed annoyed as she printed the third contract. This interaction was not at all pleasant.

The second car I rented was fine. The only error on that contract was the gas reading on paper said the tank was full when in fact it was one bar below full. On January 19, I called the Avis central reservation number again. The woman who answered the phone told me the Waltham MA location from where I had rented the car closed at 1:00pm on Saturdays – and after hours drop off was not a possibility. I asked her why I needed to pay for a whole day (January 20) when they could only give me a 1/2 day’s use of the car. She told me, “No problem, you can take the car back on Sunday.” (1/21/24) I then asked her how much it would cost. She quoted me $72.70. I asked her if that figure would cover the entire period of time to which she said, “Yes you will owe $72.70 since you’ve already prepaid $99.65. I thanked her.

When I returned the Kia Soul on Sunday, January 21, the same woman (Diamond) was on duty. She told me the balance on my account was $220.62. I was stunned. When I told her the central reservationist had quoted me a balance due of $72.70, she told me I needed to take that up with them since she didn’t set prices. I still need to get this resolved.

There was a large bag of possessions in the back of the compact car which I unfortunately forgot about when I returned the car. I called Avis multiple times on Monday, January 22 to inform them but to no avail. The phone went unanswered each time I called. Finally, I drove to the rental location to find a handwritten sign on the door indicating the office was closed all day and would reopen on Tuesday. I called Avis again and again on Tuesday. These calls were met with a message, “Due to an unexpected incident, we cannot transfer your call at this time.” Since I couldn’t get through by phone, I drove to the rental location again in an attempt to retrieve my property. This time a different woman was on duty. I explained the situation to her and asked for the car key so I could get my property out of the car. She told me that Avis typically collects the returned cars and redistributes them to any number of locations around the State. She did, however, tell me she “would look into it, leave a message for the girl who would be in tomorrow (Diamond) and have her give me a call”. When I left the office, I drove to the garage to see if I could find the car. To my delight the car was still there. The following day, (Wednesday, January 23) I called Avis in the morning, got the same “unexpected incident” recording, so drove directly to the rental location. Before entering the office, I drove into the garage to see if the car was still there. It was. Diamond was in the office. What happened next was straight out of a really bad movie.

I told Diamond I had spoken to the woman on duty the previous day who told me she would leave (Diamond) a note. Diamond offered up that the woman is her supervisor and that she did not leave any note. I shared my story with Diamond and asked her for the key to the car. She said the car wasn’t there. I told her it was in the garage. She insisted that the car was not there and that she didn’t have the key for it. I then insisted that the car WAS in the garage, I had just laid eyes on it, and it still had my property in it which I could see through the window. Diamond told me I must be mistaken, perhaps I was confused and rented a black Kia Soul – not a grey one because she had the key to a black Kia Soul. I told Diamond I knew the color of the car I had driven for the past week. She held up the key to a black car and again stated I must have been confused. This was clearly not going well. I asked Diamond to walk with me to the garage so I could show her the car was on the property. She refused my request. She told me the car was already rented to another customer and restated that she did not have the key. I restated that the car was on the property and that I had just seen it in the garage. She told me it was not on the property again! I then asked her to call the customer who may be in the hotel and ask him to bring the key to the rental office. Diamond also refused this request. She said, “I can’t do that. What if he’s in a meeting or something?” to which I replied, “You can leave a message!

I then asked Diamond to call her supervisor which she did. Although she did not allow me to speak with the supervisor, she informed me that her supervisor told her to go with me to the garage and if the car was there to call the other renter and ask him to bring the key to the office. Diamond quickly walked out of the office and disappeared around the corner. As she walked rapidly, she said, “I’m going this way – you go that way” pointing in the opposite direction to the front door. I told her I wanted to go with her. She ignored me. As I am disabled and cannot walk fast, I did not see Diamond when I got to the corner of the hallway. I went through the front door, waited for her to come into the garage and stood next to the car. Diamond came within 8 feet of the car, turned around and headed back to the garage exit without saying a word to me. I asked her again to call the customer who had rented the car. She said, “What if he doesn’t answer his phone?” I’d had it with this woman. I said, “Really Diamond? USE YOUR HEAD! LEAVE A MESSAGE!

When we were both back in the office Diamond called the customer. He did not answer his phone, and his voice mail was full. I asked Diamond to give me the phone number and address of the Avis Corporate Office. She told me she didn’t know the address for corporate, but she thought it was somewhere in Virginia Beach. I asked her again for the phone number. She told me if I called corporate, they would just send the call to her office. I said “Diamond, just give me the phone number!” She started flipping through some papers, held something in her hand, looked at me and said, “Is this what you want? … Is this what you want? … Is this what you want? … Is this what you want?” She repeated this question eight (8) times. I knew she was baiting me as she taunted me. I did not take the bait. I just looked at her like she had lost her mind. Finally, she said, “Ok, so now I don’t have the number.” Frustrated beyond belief, I asked Diamond to call her supervisor again to get the information. When she did, the supervisor told her to give me the number which she finally did.

After I finished my business, I told Diamond she should consider a different career since customer service was clearly not her strength. She retorted with, “This is mine. I own this, and You are rude.” I replied, “Really Diamond? YOU own Avis?” She said “No, I own this place. This is my franchise.” I asked her why she needed to call her supervisor to get permission for my simple requests. She responded with, “because she is higher than me.” These interactions cost me entirely too much time, stress, and angst. Frustrated and annoyed, I shook my head and left. An hour later Diamond called to tell me my property was in the office.

I can think of a lot of words to categorize this horrible experience. None of them are good. I am still trying to get over it. Avis – Are you sure you want to entrust your business and your reputation to this type of employee? This kind of customer abuse should never be allowed to go unchecked or undisciplined.

Needless to say, I will advise any and everyone I know to avoid Avis like the Plague!

cc: Better Business Bureau of Massachusetts

Avis Car Rental Corporate Headquarters, Parsippany, N.J.

Avis CorporateOfficeHeadquarters.com

Avis Rent a Car System, LLC