Avis Corporate Office Headquarters HQ 

Avis, I wanted to purchase a 2023 Nissan Truck, had been watching the price of one in Dallas TX, when the price dropped to $24,999 I move on it, now the price dropped from $25,229 to $24,999 four to five days before I purchase it. On November 25, 2024 I show up at the Dallas location to purchase the vehicle with cashiers checks in hand for the price of $24,999 plus SalesTax 6.25%, Registration an Titling Fees, other taxes. I Don’t know what this Pre-Delivery Service Charge is for $150.00… But my main complaint is Selling me the vehicle at the old price instead of the new price of $24,999 instead of the old price of $25,229. I would like a refund of $229.00 $$,that would be the right thing to do. If you purchase a vehicle from Avis you have to watch the finance officer very close,they will slide some unnecesary numbers into the Deal!! Please investigate my complaint.

Avis Didn’t try at all. I completed the Avis car rental request on line, paying in advance with a credit card. I did not receive a Confirmation number. Thinking the reservation did not go through, I did the same thing with Budget where I received a confirmation and Confirmation number. When I arrived in Nashville I was given a Budget vehicle from the Avis desk due to a line at the Budget counter. Avis charged my credit card account $1,370.93 and I did not rent an Avis vehicle. When I called Avis Customer Service they advised me I could check nothing in their system without a Confirmation number. When advised I never received one, I was told there’d was nothing they could do for me. When I inquired to the credit card company they said the Avis charge was valid according to their records. In our electronic age how does one prove one did not receive anything? A letter will be written to Avis upper management as well as USAA Savings Bank, the card issuer. These are facts, not an opinion.

Avis, Overcharges and deceptive practices. I had a very bad experience when renting a car in the Lisbon, Portugal airport location. I had to wait in line for 1.5 hours to get to the rental counter as the rental agents took at least 30 minutes with each customer trying to upsell them more products. Once I finally got my car, it was in a very dark garage with no attendant. I inspected the car as best I could with my phone flashlight and took photos of the damage I discovered. The rental agreement showed damage to the car but it did not match up with what I found. When I returned the car, there were plenty of agents in the return area. The agent claimed that I had damaged one hub cap and told me that it would cost in the area of $250 Euros. I told the agent that I had inspected the car as carefully as possible but the garage was very dark and there were no agents in the area. He told me that this is a common complaint of customers and suggested that I contact Budget customer service. I know that I was not responsible for this damage. The vehicle was only used to travel from Lisbon to Vila Nova de Milfontes and it spent most of it’s time a large gravel parking lot with no other cars around. In addition, I told the rental agent that I would bring the car back with the petrol tank full. He told me that I would be charged a fee up front and that it would be reimbursed if the car was return with a full tank. I filled up the tank at a nearby fuel station and I have the receipt. When I receive my bill, I was still charged for fuel. I have rented cars from Budget/Avis many times in my business career and I have never had such an awful experience. I am not responsible for the “damage” and I will escalate this whole experience up the corporate ladder. Your system of doing business at the Lisbon airport location seems engineered to both overcharge customers and cheat them. I will not be doing business with your company in the future. I will also notify my company of your business practices and my experience so that Budget/Avis is no longer and option for our many employees who regularly rent cars for business travel.

Avis, Over Charged $130 USD. I have been with Avis Preferred for a number of years. You would believe that your loyalty would mean something but it seemingly does not with Avis. I was overcharged $130 USD for a rental for no reason. It was a simple pickup at San Diego Airport facility (I will not go into the fiasco it took getting this rental vehicle) on a Friday. Drop the same vehicle off at LAX that Sunday. Less than a 48-hour rental, Avis charged me almost $400 USD when the agreement was for $216 USD. Someone in Avis needs to contact me and make this oversight right.

Avis employees were rude to me causing charges to be added to my bill when I returned the vehicle and they refused to remove the charges. I requested a Nissan Rogue when I made the reservation and was given a more expensive vehicle and after driving across country was told by a trucker the last 400 miles from my destination that I had no taillights which for two nights I wondered why the truckers kept flashing me. I could have been hit by a trucker, thank God I was not. When I got to Tennessee I had to return the vehicle by 11:00 and I had a bad stomach so I called the Avis customer service number and asked if there was a closer location other than Nashville airport and was told in Franklin TN, I could drop it there and I asked if there was no charge and she said no charge so I called that location at Embassy Suites in Franklin and he said he was there till 12:00 I again asked if no charge and he said no charge. I took the vehicle there and only one employee was at the counter helping a customer while they were talking about all the places he had visited while using the car I stood in line. When it was my turn he printed my bill and it was a lot higher than I was told. He said my credits would apply on a final bill. So I waited a few days and no credit appeared on the bill or in my account. I made several calls to your customer service with no avail, was told I would get a email regarding my complaint and no email came so I called back and spoke to magnus a customer service manager and he told me no record of my calling ahead of time and asking about the no charge for bringing in few minutes late. So pretty much called me a liar. He was very rude to me and I said I would have to notify corporate about it and he said “do what you have to do”. Is this the practice of Avis mission statement? I then found you on Facebook so I messaged through there and after 6 attempts was told that as a courtesy they would credit me half the late charge which the total of being 7 minutes late was $243. I stood in line waiting to be checked out 10 minutes, long enough for my boyfriend to find a restroom and come back before I got to the checkout counter. Also my deposit of $70 when I booked the car online and the $200 deposit we paid when I picked up the car are not reflected on my bill. I’m told as a courtesy they will refund us $132.11. I am 65 years old and not in the habit of trying to cheat a company and I resent your employee treating me as if I was lying to him. I would line a full refund if the $243 and the deposit we paid that did not go towards the vehicle cost. You need to redo your mission statement if you don’t care about your customers.