Reach Out To Avis Corporate Office Headquarters HQ 

Avis, Charged for fuel. Sacramento Airport. I was charged for fuel. I filled up the tank at the Airport gas station. I was charged the fuel fee because I didn’t provide a receipt from the gas station. The tank showed full on the dashboard. I called when I saw the charge. I sent them a copy of my bank statement statement, but still denied, because it didn’t show how many gallons I purchased.

Avis, I want to bring this to the attention of the public regarding my father, car rental experience at the Santa Ana location on May 20th. My father, who is 85 years old and has limited proficiency in English, picked up his prepaid rental through Priceline. On May 20, my father visited the Santa Ana Avis location to pick up his Priceline pre-paid car rental. The rental counter agent exploited his language barrier and had him unknowingly sign up for additional auto insurance, totaling $446—an option he would have declined had he fully understood the terms. When I contacted your company to rectify this, the phone representative refused to correct the charge, insisting that because he had signed for it, the charge must stand, regardless of his lack of awareness of what he was agreeing to.This incident is deeply concerning, and I have reported it to the Better Business Bureau and the Washington State consumer protection office. Additionally,

Avis, My fiance Hal Shepard rents from you every time he travels. He left Charleston North Carolina Airport with a rental car from you on Wednesday 5/7/2025 headed to Maxton North Carolina to golf with a friend. He bled out and was air lifted to Concord hospital where I drove to get to him. I know he has a rental in Maxton that needs to be turned in so I spent today on the phone with 5 different of your international sales people. I had one man hang up on me as he could not help me find the phone number to the airport facility. I called other people and one was extremely helpful.. I called Florent Regional airport Avis on Eliott Road. I begged the man for help and he mocked me and then I asked for the manager and he said oh poor baby want a manager? The phone number is 919-951-7546. My fiance is dying and that is the help and treatment I receive. How dare your company.. I also called your corporate people and not one could you leave a message or did they answer. .If you rent from this company you are asking for nothing but trouble. I have never been through such an ordeal and to have someone belittle me when I am dealing with death… you will only have horrid reviews every way I can.

Avis, Pre-paid for a 12 passenger van months in advance, only to be called less than 24 hours before pick-up that no van was available. My wife booked a 12 passenger van back in Feb for this weekend for the extended family to go to a wedding in VA. Knowing it was a specialty vehicle, we pre-paid for it (approx. $1200) to ensure there would be no issues. Today at approximately 4pm (less than 24 hours before scheduled pickup) we received a phone call to tell us there was no van available! That seems to me that a contract was broken. We paid to ensure we would get the product we reserved and now we are not getting that product. We have an 86 year old grandma with us and this in all likelihood is the last family wedding she will attend. We were offered 2 six capacity vehicles in lieu of the 12 passenger vehicle. However, that means 2 drivers, double the gas and a very different experience. We are beyond upset.

Avis, Still Waiting for Deposit Refund! I returned my rental on 4/7/2025, and as of today (4/22/2025), Avis still hasn’t released the $250 deposit hold. On top of that, the Jeep I rented had a strong odor of illegal substances for the entire trip. Very disappointing experience!