Reach Banfield Corporate Office Headquarters 

Banfield, These unacceptable care and services reviews are too real. I’ve had concerns about Banfield’s service before, but my recent experience at the Reston location was truly unacceptable—reminiscent of those nightmare customer service stories you see on social media. After reading other reviews online, I now realize my experience mirrors many others, and unfortunately, the complaints are all too real. Not to mention, there is a class action lawsuit against Banfield, further proving these issues are not isolated incidents but a widespread problem. 1. Misleading Information About Medication – I specifically asked Banfield to call in Posatex to Costco Pharmacy and was told that Costco does not carry it. This was completely false. After paying $78 at Banfield, I later confirmed with Costco that they do carry it—for only $51. 2. Neglect in Pet Care – My dogs were crated all day, and despite Banfield’s claims that they had been properly cared for, they immediately urinated upon leaving and guzzled water as soon as we got home—clear signs they had not been given proper bathroom breaks or water throughout the day. 3. Extremely Unprofessional Staff – After four calls trying to confirm my pickup time, I was placed on hold for 10 minutes, then yelled at and hung up on when I said I couldn’t wait until 5:30 PM to pick up my dogs. The lack of professionalism and courtesy was shocking. 4. Banfield Advocacy Hotline – A Complete Joke – To make matters worse, the Banfield Advocacy Hotline is a disaster. No one ever answers. Instead, you get a false message claiming, “Stay on the line for a Banfield care transcriber to submit feedback on your behalf.” But guess what? The call hangs up automatically after the lengthy, meaningless message. This entire experience was beyond frustrating. After reading reviews from other customers, I now see that these issues are not isolated incidents—they are a pattern of negligence, unprofessionalism, and poor customer service. I used to advocate for Banfield and even deterred employees from signing up for the company-sponsored pet protection plan based on past concerns. Now, after this, I cannot in good conscience recommend Banfield to anyone who values compassionate pet care, honest communication, and professional service. If you truly care about your pets, I strongly advise seeking care elsewhere. The fact that a class action lawsuit exists against Banfield alleging negligent care and misrepresented fees and pricing speaks volumes. This is a company that prioritizes profit over the well-being of pets and the satisfaction of their owners.

Banfield, Poor care and cold hearted customer sevice. I have used the Banfield Wellness program for 11 years for one of my dogs and 3 years on a second one-since 2022 the quality of care has gone down the tubes. The “vets” change with every visit and seem to get less experienced, it has turned into a joke-they have no consideration for the animals or their owners. Dealing with the customer service people is even worse! I recommended them to several people at the beginning, now I tell everyone to stay Away! After the most current issue I was told that “Maybe I should find a new vet” which I have, now they are looking for payment for the remainder of the 2 plans Good Luck with that!!!

Banfield, Dishonest Business Practices force me to submit the rating of 1 Star, although that is only because 0 Star isn’t available. Duplicate billing for over one year has forced me to seek legal action. After repeated attempts to Close my account, I continue to received monthly billings which I challenge to no avail. Cancel my account!

Banfield, Poor Customer Service. Ann Marie at the Cary, NC office lacks basic customer service skills. I ended my monthly plan for both of my dogs due to the ongoing poor service!

Banfield, I was 20 minutes late for my dog’s appointment and the vet refused to see my dog. I was caught in traffic. I have been going to Banfield for at least 8 years. I live in FL. and we have tourists and lots of traffic. I will be canceling the health insurance for my dog.