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  • Bank of the West Corporate Office Headquarters HQ

Bank of the West Corporate Office Headquarters HQ

How To Contact Bank of the West Corporate Office Headquarters HQ

Address:

180 Montgomery Street

San Francisco, CA 94104

Corporate Phone Number: 1-415-765-4800

Customer Service: 1-800-488-2265

Corporate Fax Number: 1-925-943-1224

Corporate Email: info@bankofthewest.com

Corporate Stock Symbol: Private Company

Bank of the West is a financial company the provides banking services for consumers and businesses. Bank of the West is one of the premier banking institutions in the West and Midwest USA.

Bank of the West’s customer service phone number is 1-800-488-2265. The company does encourage users to use their technical support system and help forums on their website.

 
  • Bank of the West Branch – Crested Butte Colorado
    If you value customer service, do not use this bank! They delay deposits, fees are constant no matter what the circumstances. If you call they hang up on you! If you need to go into the bank, you will be there for at least thirty minutes, no matter the transaction. Rude and incompetent, like I have never seen with a bank. Unauthorized withdrawls, delayed deposits, constant mistakes! Any other bank would be a better choice.

     
  • Hello

    I was recently on a family vacation a few weeks ago and my bank account was closed with no warning causing my family to cut short our vacation in heart breaking fashion.

    I visited my local branch on Monday morning to ask why my account was closed and why I was given no notice and did not receive any information. I asked to withdraw the remaining funds to feed my family and was told I could not do so and the branch was going to mail my funds.

    2 weeks have since passed, i have called my local branch in Monterey CA 8 times and was either hung up on or told the branch manager would call me back which she has not. My family is in dire straits, your company has stolen my funds and without any warning.

    This requires immediate attention as my next complaint will be to the local news outlets authorities and an attorney. I just want my money back!

    Thank you

     
  • Our local Branch is now requiring employee's to give their Social Security Number to make a Bank Deposit into a Corporate Bank Account. I spoke with the local Asst Bank Manager and up the chain of command at the Call Center and it was confirmed that to be a new bank policy. The kicker being that if you are an Undocumented Alien and Don't have a Social Security Number, it is not required. So we are in the process now of moving all of our Corporate and Personal Accounts somewhere else. Who's boneheaded idea is this?

     
  • After moving here from CO 20 years or so ago I started banking at Bank of the West here in our small town. I have nothing but excellent remarks about the people who have worked there and who are now working there. They go out of their way to help me in anyway they can. I am 80 years old so appreciate very much all that they do!!!

     
  • Our business has over $3 million dollars in our account Iasked the branch manager to send me a copy of a deposit she became irate and told me to stop calling every two seconds and they will send it when they get to it they have other things to do, new account told me I would have to wait. WHAT KIND OF CUSTOMER SERVICE IS THIS? THIS IS THE BEVERLY HILLS, CALIFORNIA BRANCH

     
  • On September 9th or 10th, 2015 I wrote a check for my quarterly taxes to the IRS and made up a bank deposit of approx. $2,200 in cash because I'd been putting money aside for that purpose. It was a blazing hot day in California hot day in California and I had my dog in the car and couldn't walk into the bank. I drove through the post office drive through to mail my payment and double checked that I put the tax check envelope into the mailbox just to be sure I didn't put my deposit into the mailbox. Then I drove directly to the front of Bank of the West about four blocks away and put my deposit into the night drop in an envelope with the words, "Bank of the West Deposit" on the envelope with my name. I didn't think to make a copy of my deposit slip because I've never had a problem with Bank of the West and my deposit slips don't have carbons. Last night I went to online banking and was aghast at the revelation that the deposit had never been recorded. I called the bank this morning and a woman who was barely civil said she would have someone check the night drops on those days when they had time and someone would call me back. I asked her if there was any way to see if the bank was over on one of those two days and she said the bank doesn't do balances like that. She called me back and said she'd checked those two days night drops and there hadn't been a deposit for that amount put into the night drop. It could have been $2,100. or $2,200. or something similar because the tax bill was $2,070 and I wanted to put more than the exact amount but, since I didn't make a copy of the deposit slip, I can't be sure of the exact amount. If you look at my long business and personal relationship with Bank of the West you will see that I'm an exemplary customer. I've always done everything by the book and haven't had a problem. I know I made that deposit. Just because I can't prove it I'm out of a lot of money and that makes me mad because someone took my cash on the inside of the bank. Whomever took it knew I wouldn't be able to prove it. I would switch banks but I have grandchildren linked to my account and it would disrupt their banking if I did. I'm writing this on the outside chance that someone higher up will believe me and that, if someone else reports losing cash from the night drop box it will become apparent I'm not lying. This is very distressing and the agent I dealt with at the bank was less than helpful. Maybe she has more money and it isn't of consequence to her or maybe she knows it's my word against the banks so she just doesn't care.
    Mary Julia Klimenko, Benicia, CA

     
  • We just opened an account with Bank of the West and it's been a nightmare. It took over a week to post from an escrow account. We're only allowed to withdraw $2,000.00 a day. We're transferring to another bank. This is illegal.

     
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