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Bass Pro, Nitro Boats – Tired of the Runaround Just to Order Seats. I’ve been getting the runaround between Nitro Boats, Tracker Boats, and various dealers—and all I want to do is order a set of Nitro bass boat seats in a specific color. I’m restoring my 1993 Nitro to match the style of the 2025 Z17, and I know those seats will fit. But I keep getting asked for a serial number—which shouldn’t be necessary just to order seats. For over a month, I’ve been calling different departments and getting nowhere. I already had to fight just to get a specific sparkle gel coat color for my restoration, and now I’m facing the same battle just to get four seats made in the right color. I don’t want to waste money ordering generic seats from third-party sellers like BassBoatSeats.com and then paying even more to have them reupholstered. I want the real thing—direct from the manufacturer. If I can’t get clear help soon, I’ll walk away from Nitro and never buy another boat made by White River Marine Group. I’ve been patient, but this is becoming ridiculous. It shouldn’t take CEO-level escalation to place a simple parts order—but if that’s what it takes, I welcome the CEO or their office to contact me directly.

Bass Pro, (Cabela’s) in Hammond, Indiana continues to decline in quality. Ever since the management change, it feels like the passion and outdoor expertise that once defined the store have been lost. Some departments aren’t organized in a way that makes sense, and the overall experience just isn’t what it used to be. Management needs to stop pressuring employees to push the store credit card so aggressively. Most customers don’t want to be asked multiple times, especially in today’s economy—it creates an uncomfortable shopping experience. I’ve also seen concerning interactions between management and staff on the sales floor. Instead of motivating the team, the atmosphere feels discouraging. There have even been instances where defective items were put back on shelves for sale. Please bring back leadership that truly values knowledgeable, passionate staff and can create a positive environment for both employees and customers.

Bass Pro, Horrible On-Line Shopping Experience. Made a purchase from facebook sale ad that stated warehouses were overstocked due to pandemic. Ordered Jan 10 and it’s Still Has Not Arrived!! Originated from China not US and have been getting the run around ever since. Customer Joyous” keeps the smoke and mirrors going with placating responses that tell me nothing! A month, people! No package! What is going on?

Bass Pro, I visited the store in Bolingbrook, IL on 12/28/24 and arrived around 11:15 or so and signed in to the que as I should and wait nearly 2-1/2 hours before being called to see a sales associate. Only to be told that if you already made a purchase and were picking it up we will take you right away instead of waiting in the que like the rest of the guest already waiting!! Bad business! your sales associate eve so much as yelled at a customer trying to view the QR code to get on the que and was accused of video taping. I also have a picture of 4 of the salesmen helping customers pickup their product while customer remain idle waiting to be seen to purchase merchandise. But wait it gets better, what about the customer that walk through the entire department and video tape the entire rack behind the counter that No One said anything about!! My husband and I will never ever purchase from Bass Pro Again Due To The Terrible Customer Service Bass Pro Has In Bolingbrook, IL once my credit card is paid off I will cancel and take my business to Range USA!

Bass Pro, I bought a Tracker 175 in 2019. Its design has proven to be one of the built to be obsolete in a few years. I had a bad battery within weeks of ownership. I was blamed for it. So I bought a new one. A gauge didn’t work, luckily I didn’t have to replace it. Within a year of ownership the kill switch didn’t work. I was told I would have to wait 8 weeks and it would not be covered. The parking lot was full of non tracker boats that they were working on that made them money, so warranty repairs were put on hold. I’ve had parts fall off the trailer and replaced them to. Yesterday the single leaf, leaf spring broke. I found out that this happens often. The failure ruined my fender assembly. The Bass Pro Shop told me almost $800 to replace the fender assembly. The boat and trailer are built to become obsolete in a short amount of time. Don’t Buy One!!