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Not Been Received-re: Wyndham Customer Care Re: Refund From Stay Has Not Been Return To Me Property Location: 641 N Interstate 35 E Rd, Desoto, Tx 75115 · (972) 920-6539 Date: 11/05/2024 Time5:18 Pm (44 Minutes Ago) To Wyndham, Booking.Com Hello, As Of 11/5/2024, Was Advised That David The Property Manager, Declined My Refund On Today After Speaking With Booking.Com On Friday As Nov 1, 2024, Spoke With David In Person At Property Was Advise That My Refund Was Return On 10/25/2024 For The Amount Of $90.77 Sent Back To The Virtual Card To Booking.Com. Then He Stays Due To The Inconvenience Of The Time Frame, Can I Give You A Stay At Discounted Rate. I Confirmed That I Would Still Receive My Refund From Sept 2, 2024, To Sept 4, 2024, In Which I Paid For 2Nights And Only Stayed 1. He Said Yes, The Refund Has Already Been Sent To Booking.Com. Then He Authorizes The Lady At The Front Desk To Discount The Rates From Nov 1. 2024 Thru Nov 3, For The Amount $35 A Night Due To The Amount Of Time This Issue Has Been Unresolved By Him (David Brown And Booking.Com), So I Pay For The 2 Nights With The Agreement Of My Still Receiving My Refund From Sept Stay. Conversation Was Record And At The Hotel In Regards Of Everything Being Said. Me (Zelma Kelley) And My Witness (On Nov 3, 2024, Find A Roach In The Bathroom Crawling Again. The Lady Wrote Down The Information, And There Was No Apology Nor Refund For The 2Nd Stay. I Go In Person As 11/5/2024 To Laquinta Property In Desoto And Speak To David In Person With Booking On The Line So That They Can Hear The Conversation Of The Situation. David States That Due To Booking Not Taking The Money As Of Today From The Virtual Card, “He Will Keep The Refund” I Explained To David I Would Of Nevered Agreed To Stay At The Property, For A Discount On Nov 1, 2024, Thru Nov 3, 2024. I Basically Paid For 4Nights At This Hotel, And Only Received 3. How Does That Math Add Up. So, I Still Have Not Got My Refund From The Original Stay And Now Need Another Refund From Nov 1 Thru Nov 3, 2024. There Was A Roach In My Room # 101. The Point It Took Him Until 10/25/2024 To Process A Refund, The Turn Around And Keep It. This Is Poorly Running Business. The Conversation Was Heard By The Booking Represent Due To Them Not Taking The Money Off The Card In Today He Decline The Refund. I Will Upload The Pictures For Roach In The Bathroom. Time Stamp And Dated. I Am Still Due A Refund Immediately. Why Would I Agree To Allow You Keep My Money For A Night I Did Not Stay At The Hotel, Then Pay For 2 More Nights. I Paid $176.36, For 2Nights And Only Stayed For1 Night Because At The Time Roach Was In The Room As Well, That How The Original Refund. (Math Does Not Make Sense). Then Pay Nov 1, Thru Nov 3, 2024, $79 Dollars Roach Was In My Room On Nov 3, 2024. This Was Booked The Hotel Directly. I Am Upset Because How As A Customer I Am Being Cheated And Money Is Being Taken From Me. I Am Owe A Refund. Property Address Is 641 N Interstate 35 E Rd, Desoto, Tx 75115 · (972) 920-6539 On Fri, Oct 25, 2024 At 3:08 Pm Hello David, This Is Your 1St Time Replying To This Email. As A Customer, And You Being A Manager Of A Property That Took My Money And Agreed To Refund My Money. A Followup Could Of Been Done Which Was Not To Verify That My Money Will Be Return To Make Sure The Customer Is Being Taken Care Of Per Your Guarantee. However, Almost 2 Months Later Blame Game To Keep My Money Is Being Done. The Refund Is A Click Of A Button. It Is Not My Fault Nor My Responsibility To Keep Having To Reach Out To You All Parties. To Picki Up The Phone So That Information Can Be Verified So Refund Can Be Resolved Should Not Be On Me. This Issue Is The Propery And Booking.Com. The Third Party Email The Information Tobu Directly And To Your Front Desk Several Times, And The And Information Has Been Provided To You David Brown. I Also Email You And Called You On The Phone Per U David Brown Said You Did Not Received My Email, Then When I Gave You Me Email Address U Apologize And Stated You Received My Emails. Per Booking Your Are Not Replying To Emails. A Phone Calls To U To Verify U Received The Information.. Phone Call Again Was Done To Ur Property With This Morning In Regards From Booking And Another Call At 3Pm For Today From Booking.Com Will Be Attempted Agian To Reach So This Issue Can Be Resolved. All Proof Will Be Provide Below. That Does Not Excuse The Lack Of Communication And Professionalism. In Regards Me Getting My Refund. I Have Left Several Notes With Ur Staff For You To Contact Me Including Me Coming In Person On 9 Differernt Occasion. Every Time Bookong Sends A Email To The Property I Am Included. As A Customer The Blame Game For Me To Get My Money Back Is Unacceptable, The Form Or Document Has Been Sent Several Times. Screen Shoots And And Dates Are Included. I Should Not Have To Wait Two Months For A Refund, Because No One Wants To Return My Money. This Davis Brown 1St Time Reply Since Sept 5, 2024. The Money Can Be Put Back On My Card Directly From The Hotel. However Has Not Been Done. Please Review All Documents That Neither Party Is Doing There Part To Return My Money It Not My Job To Try To Force Company To Return My Money. If David Brown The Property Manager Has Not Recipient The Information But Did Receive My Payment Why As A Manager You Can Not Follow Up To Make Sure The Customer Is Taken Care Of As A Curiosity. Please Review. The Blame Game For Me Not Getting My Refund Back This So Unprofessional. When My Card Is On File With Both Parties. This Is Not The 1St Time A Customer Has To Be Refunded Money For A Night That I Did Not Even Stay At Ur Hotel When At This Point The Whole Amount Show Be Refunded. This Is Not My Fault,

Add Website, On Fri, Oct 25, 2024, 1:51 Pm Good Afternoon, Please Be Advised That This Is A Third-party Reservation. As Stated Previously I Agreed To Refund One Of The Nights For The Guests Stay. I Advised The Guest That They Need To Call The Third Party To Initiate The Reservation. The Third Party Will Then Contact Us To Approve It. I Cannot Approve Something That The Booking Owner Has Not Approved. Here For You,David Brown, General Manager La Quinta By Wyndham Dallas South-desoto 641 North I-35 East Desoto, Tx 75115 Phone: 972-920-0100Fax: 972-920-0111. Sent: Friday, October 25, 2024, 11:27 Am Subject: Fwd: Refund From Stay Has Not Be Return To Me. Hello, As Of Today. I Have Left 2 Notes For David Brown To Return My Call In Regards Of My Refund. I Have Sent Over A Dozen Emails To David Brown Directly Then Spoke With Him Over The Phone And He Confirmed To Have Received My Emails. Have Not Received My Refund As Of Today. The Lack Of Professionalism, And Communication. I Paid For A 2 Night Stay Upfront And Only Received A One Night Stay, So My Money Is Being Kept For Service That #1 Did Not Completely Receive. The Refund Still Needs To Be Returned To Me Immediately. I Have Spoken With David In Person At The Hotel And Was Advised In Person That My Refund Will Be Returned. There Is No Reason For My Money To Be Kept. Return My Money To The Card. I As The Customer Is Being Inconvenienced. The Card That You Took My Money From Is In The System So, Return My Money Back To The Same Card. This Is Unacceptable For Me To Have To Do All This Because The Company Is Not Doing Their Part To Return My Money. ———- Forwarded Message ———date: Fri, Oct 18, 2024 At 11:39 Am. Subject: Refund From Stay Has Not Been Return To Me. To: Your Message Will Be Sent To The Property Through Booking.Com Hello, I Still Have Not Received My Refund From Either Parties For My Stay Per David Brown And Booking. Refund Was Guaranteed Back Or Me. I Did Not Stay At The Propery On Sept3 Thru Sept 2024. Have In Writtkng That My Mone Will Be Return To My Card… As Of Today. This Is Money That I Should Received Back Foe The Inconvenience And I Didn’t Even Stay At The Property The Complete Reservation. This Is My Last Attempt To Get My Money Back…Lack Of Professionalism In The Manager Is Not Appropriate, The Amount Of Email And Calls I Have Made To Both Parties. Refund My Money Id All I Am Asking.

Stolen Items! Ramada by Wyndham 260 Chapman Rd Newark, DE 19702 [302] 738-3400. arrived 5/25/24 – 5-30-24. On dressing 5/30/24 noticed ne bag which had makeup and various items was missing. Immediately went to front desk to submit claim. I was notified had to wait for Manager who was due at 9am. I went back to front desk manager was in meeting had to wait till 10am. to speak with GM. in speaking with Lauren front manager, I was made to feel I was lying and I might be mistaken and packed my makeup bag due to checking out. My husband Richard, our son Richard 2nd and daughter-in-law Jennifer all have seen my bag which was way up under the counter which had various makeup and lip sticks, plus, eye liner, eye shadow, hair spray, oil sheen, body wash, lotion. new packages of polydent and new eye lashes in addition to box with 8 unused eye lashes. I have to replace all these items as well as being treated like i don’t know what I’m talking about. My daughter-in-law spoke with Lauren and we both were very upset and unhappy with treatment.

I stayed across the street from Baymont Inn last night and left my hotel early because while I was walking my dog I witnessed an altercation in their parking lot and a few moments later I heard gunshots. I was terrified and hid in the bathroom for a little while until I felt all was safe. Upon checking out of my room I found out that kind of thing takes place all the time over there. That is surprising to me that it is allowed to continue on that way and makes me feel sorry for the neighboring hotels that have guests disturbed/victimized by the negligence.

Stayed at Baymont Inn in Kalamazoo, MI on 11th Street. Paid for 2 nights. The first night was ok, even though no hot water, the next morning went out and got breakfast. We ate and the husband gets in the shower cause water was finally hot, I got in the shower after him. While in the shower it is beating on the door, husband answers the door. Asked him who it was when got out and he says the front desk talking about smoking which we were not. As I am trying to get dressed there was a beating on the door again this time security asked me to step into the room even though my husband was in underwear and I am also. We let security come in anyway. Less than 10 minutes later another knock on the door and we let them in front desk lady come back saying we have 20 minutes to vacate the premises or they will call the police. I asked for a refund since we only stayed 1 night and she said it was not happening, and repeated will call the police. Have stayed at this location multiple times, but will not be returning.

I had reserved a room through book.com to stay at Baymont Inn & Suites Johnson City, TN for one night May 19th-20th, 2023. When arriving to my room #202 I was shocked the room was nothing like any the pictures online. It was run down and smelled bad. The room was very dirty and the TV and other things in room didn’t work. We where harassed by a group of men that was on the second floor and did not feel safe staying there. We went to the front desk and asked for our money back and they told us we would have to talk to manager the next day. So the next day I talked to management and they would not help and told me I had to call book.com. So I contacted them and now I can’t get my money back. Please look into the place because I do not want anyone to have the same experience we did. I wish now that I had took pictures but was so upset I just wanted to leave. The experience has definitely made an impression on my mind to never book a room at Baymont Inn & Suites.