Baymont Inn Corporate Office Headquarters

Your location at 2230 Armory Drive, Murfreesboro,
TN 37126 has by far the worst front desk representative I've ever dealt with. This hotel was a last resort and will never be an option again. The clientele here are meth heads, heroin addicts, and possible prostitution. They are charging the same price as higher end hotels without the amenities. I asked for a room with a kitchen, they said it has 2 burners. No cooking utensils, pots or pans. The female at the front desk had teeth that looked like she was a meth head at one point. I went and found a hotel with what I needed, went back to return the room keys, asked if there would be a refund and she says "ohhhh no". I looked at her, she raised her eyebrows and said "have a nice day" very snide. She must be used to talking to druggies with the way she was talking to customers on the phone as well. She really needs to humble herself. I'm sure she was gifted a second and third chance at life and has the audacity to be rude. 10/10 would NEVER recommend this hotel chain. Absolutely rundown. She told me no smoking in the room but when you enter, it smelled of heavy smoke.
This entire hotel chain needs to be shutdown or hire a new CEO that cares about the look and clientele of the hotels that have his/ her name on it.

I stayed at the Baymont in Lawrence KS on 3/26/22 in a hotel that was $119 per night and not worth $19. I have stayed at Baymont hotels numerous times for work and totally satisfied but this stay was AWEFUL to put it mildly. From 6PM until 3AM there were college age individual obviously drunk yelling and screaming constantly in the halls like it was a frat house at one point went outside to the parking lot and where on vehicle roofs jumping and screaming; it was a complete unacceptable scene that took place right in front of the mail entrance so hotel staff would have to have seen it and obviously did nothing. once is quieted down after 3AM it started up again at about 5AM when I am guessing they left the hotel.
I complained to the staff at check out and the only comment I received was " I am sorry about that." This was the type of incident a person would expect at a $30-$60 per night run down hotel but not at a $119 hotel room. Even with the miserable sleeping situation the room was dirty with coffee stains on the wall, windows that most likely hadn't been cleaned on the inside in decades and towels with pieced of dead weeds and fresh red makeup stains, it looks at thought the towels hadn't been laundered just folded again.
I spoke to another person a couple of doors down from the room I was in and he commented as well how unacceptable the activity in the halls where so I am not the only one inconvenienced by the young adults.
No offer of any type of compensation was offered for a night of no sleep, only the "I am sorry!" At this point I am not sure I will ever stay in a Baymont again.

August 2nd -4th. My family and I stayed at the Baymount inn in Johnson City NY for a Basketball tournament. The Location was ok, many places around the hotel were out of business, the hotel shares the pool with a fitness club and is not on the property. The elevator had issues with the door closing on people and the rooms had a funky smell. Upon our departure we were picking up and my 15 year old daughter informed me that she had a needle in her bed.. Actually my daughter had slept with a hypodermic needle sticking out of the side of her bed. Shocked but relieved to see it had a cap on it but none the less scared for her safety. We also found other drug paraphernalia under the same bed she was sleeping in. The thing that makes me think is was it an employee that left it there or was it the prior occupant that left it and if so why didn't the cleaning staff notice it and remove it. I am furious about the whole situation, yes the hotel comped me the room but that only to say they did something. Don't go to this Baymount unless you like sleeping with needles, good luck to all who stays!