Reach Boost Mobile Corporate Office Headquarters 

Boost, Horrible customer service. I have been trying to get my plan switched for the last few days! I’ve been getting the run a round. customer service didn’t know why or understand why I couldn’t change my plan and I had even spoken with the supervisor and he told me that he couldn’t change my plan. For them to change my plan so I did with my bad knee and all. The employee at the store was very helpful she showed me why she couldn’t change my plan and told me that my plan can’t be changed because of a issue a problem that didn’t take care of and until it is out of red and go to Gray then I will be able to change my plan until then I’m stuck on a plan I’m not supposed to have. I’m really disappointed and frustrated with boost. This is the short version of it. Boost stores can’t change my plan, customer care won’t change my plan or can’t change my plan and I can’t change anything from my phone. It’s like they have me locked in. Even after me telling them what the employee at the Boost store told me and I passed it on to customer care and it’s just like whatever with them. So I told him I will be filing a complaint with BBB and hopefully I can get some results because this is ridiculous. Like I said this is the short version of my review. Do not get Boost service.

The Company that promises lies, because their Customer Service Representatives can’t do anything if it doesn’t require simple functions that a third grader can perform. They don’t resolve issues, pass the buck to Likewise Insurance Company and they send me back and forth with each other and it is impossible to talk to a Resolution Manager or Supervisor…. it’s awful and I have been 18 days without service, impossible to do anything online or email because I have confused all my passwords and I need that phone restored to change all my passwords even banking…lol and I can go on… it’s impossible to reach the Corporate office or get a telephone number, or an address… seriously looking at abandoning this sinking ship.💔

I recently activated my account and attempted to get the Boost Protect/ Apple Care. According to the pamphlet, it includes bringing your device. Boost is refusing to honor the eligibility requirements. They say it only applies to phones purchased from them. A customer representative went as far as to say the store manager would agree with them as the truth always prevails. So according to the representative, I am a liar.

Save yourself the headache by staying far away from Boost Mobile.

Boost Mobile, I ordered an iPhone 13 from Boost Mobile on 11/14/2024. Shipping was delayed for over a week, so I filed a dispute with my bank, thinking the phone wouldn’t arrive. However, the phone did eventually arrive, and I kept it. Meanwhile, Boost was notified of the dispute and processed a chargeback of $202.94 on 12/5/2024, but those funds still haven’t been returned to my account. To restore my service, I made additional payments of $16 on 12/6/2024 and $184.94 on 12/11/2024, effectively paying twice for the phone. When I spoke with my bank on 12/13/2024, they confirmed Boost denied the dispute, claiming I’m an active customer with the phone in hand. Boost, however, insists they processed the refund and that I need to speak with my bank. I also filed a Better Business Bureau complaint, and while a Boost escalation rep, Scott Diaz, responded, he didn’t address the chargeback issue. Calls and voicemails to Mr. Diaz have gone unanswered. Boost Mobile owes me the original $202.94 payment. I’ve now paid for the phone twice, and this situation is completely unacceptable. Boost needs to resolve this immediately and return my money.

Boost Mobile does not value the customer as it claims. Fifeteen days wait, numerous conversations with customer service reps, 2 conversations with case managers, several tickets submitted, 3 conversations with the loyalty department, and 2 conversations with the resolution managers who can only say that the “secret” back office tech team (who cannot be reached by phone or mail or any other method) are working on Unlocking the phone. Really? The tech team is Truly that incompetent???? 15 days and they still cannot figure out the way to unlock the phone. Not buying this Nonsense. It would have been a lot better for Boost Mobile to simple tell us, up front, that they were unwilling to unlock the phone; rather than delay, and make excuses. We will never return as customers. Bad Business Boost.