Reach Boost Mobile Corporate Office Headquarters 

Boost Mobile, Unlock device. I have a device for the past 4 years and these people are telling me that I cannot get it opened. Why have phone sales for phones to be purchased if you can’t switch between phones when you feel like.

Boost Mobile, Terrible loyalty program. I was a Republic account holder and after the merger, a Boost account holder, very loyal and prompt with auto pay…I was getting a $10.00 credit per month after the merger and recently I was on a cruise ship when my credit card expiration year changed. I was unable to update it since no internet access when they suspended my account for the few days til I got home to update account…they no longer will give me that adjustment …when I called they said it was corporate policy…so much for loyalty…..I will be looking into other phone services and spreading the word on how unfriendly their customer service is

Boost Mobile, I Received An Email From Boost Congratulating Me For Changing Phones. However I Had Not Changed Phones. The Email Said To Call If The Information Was Incorrect. I Called Right Away And Spoke With A Woman That, Supposedly, Checked Things Out And Found Nothing Wrong. She Told Me That Everything Looked Good At The Boost End. Feeling That It Was Simply An Error I Thanked Her And Forgot About It. A Few Days Later I Decided To Change Carriers Because I Could Get 2 Lines For Less $ Than Boost Wanted For 1 Line. When I Ported My Number To The New Carrier, Boost Locked My Phone!!!! I Contacted Boost And Was Told That Since I Had Just Begun Service (On The Date Of The (Above) Letter) I Would Have To Wait A Full Year To Get The Phone Unlocked. I Explained The Whole Letter, Phone Call Situation And It Had No Impact. My Phone Is Now Worth No More Than A Paperweight For The Next Year!!!!! They Have Recordings Of All Interactions With Customer Service. All They Need To Do Is Verify My Information, But Nooooo. Too Much Effort. Extremely Poor Customer Service!!!!!

Boost Mobile, Frustrating Experience and Refund Denied. I have had a terrible experience with Boost Mobile and their refusal to issue a refund. First, they sent the SIM card to the wrong address—mistakes happen, but it only got worse from there. When I finally received the SIM on February 11th, I contacted customer service to activate my phone, which they had confirmed was compatible. After speaking with two agents who were unable to activate it, I was then told I had been sent the wrong SIM card. We attempted to use several of my old phones, and even my current Xfinity device, but nothing worked. Boost assigned me a phone number, yet their SIM card wouldn’t work, and my Xfinity phone wouldn’t unlock. Their service is simply not compatible with any of my devices. For two days, I have been trying to get a refund, but the agents insist I am wrong, despite having proof and receipts. I have never had to fight so hard to get my money back over a simple mistake. Boost Mobile, I just want my refund!

Boost Mobile, is just terrible. You have heard from many others. Just having the same resolve as them.