Brookshire Brothers is an employee-owned grocery company headquartered in Lufkin, Texas. Customers commonly search for the Brookshire Brothers corporate office when they need the headquarters address, corporate phone number, customer support, pharmacy assistance, rewards help, or a way to escalate an unresolved complaint about a grocery store.
Brookshire Brothers Corporate Office and Headquarters Information
- Company: Brookshire Brothers, Inc.
- Ownership: Employee-owned company
- Brookshire Brothers Corporate Office Address: 1201 Ellen Trout Drive, Lufkin, TX 75904, USA
- Brookshire Brothers Corporate Office Phone Number: 1-936-634-8155
- Corporate Office Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT
- Customer Experience Email: cu****************@************os.com
- Customer Support Form: Submit a support request
- Celebrate Rewards Support: 1-866-252-7592
- Rewards Support Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT, excluding holidays
- Store Locator: Find a Brookshire Brothers location
- Official Website: www.brookshirebrothers.com
About Brookshire Brothers
Brookshire Brothers was founded in Lufkin, Texas, in 1921. The company has grown from a small East Texas grocery business into an employee-owned regional retailer operating more than 100 locations in Texas and Louisiana.
Available departments and services vary by store but can include:
- Fresh produce, meat and seafood
- Deli and bakery departments
- Prepared foods and party trays
- Brookshire Brothers Pharmacy locations
- Convenience stores and fuel stations
- Tobacco Barn locations
- Digital coupons and Celebrate Rewards
- Online grocery ordering at participating stores
- Gift cards and gift certificates
Brookshire Brothers emphasizes community involvement and adapts individual stores to the needs of the communities they serve.
Who Owns Brookshire Brothers?
Brookshire Brothers is privately held and employee-owned. The company began transitioning to employee ownership in 1999 and later became fully employee-owned through an employee stock ownership plan.
John Alston serves as president and CEO. Brookshire Brothers remains headquartered in Lufkin and operates primarily across Texas and western Louisiana.
Is Brookshire Brothers the Same as Brookshire’s?
No. Brookshire Brothers and Brookshire Grocery Company are separate businesses.
Brookshire Brothers is the employee-owned Lufkin company discussed on this page. Brookshire Grocery Company is headquartered in Tyler, Texas, and operates Brookshire’s, Super 1 Foods, Spring Market and Fresh by Brookshire’s.
Because the names are similar and the companies share historical family connections, customers should confirm which business operates the store involved before contacting corporate support.
Brookshire Brothers Store Brands
Brookshire Brothers operates through several retail banners:
- Brookshire Brothers: Full-service supermarkets
- Brookshire Brothers Express: Smaller grocery and convenience locations
- David’s Supermarkets: Regional Texas grocery stores
- David’s Express: Convenience-oriented locations
- Pecan Foods: Grocery retail banner
- Brookshire Brothers Pharmacy: Retail and stand-alone pharmacy services
- Tobacco Barn: Specialty retail locations
Product selection, pharmacy availability, fuel, online ordering, rewards and store hours differ by location.
Choose the Correct Brookshire Brothers Contact
Use the support route that matches your concern:
- Store complaint: Contact the store manager first.
- Price or refund issue: Keep the receipt and ask the customer service desk to review the transaction.
- Deli, bakery, meat or produce concern: Contact the department manager and preserve the product and packaging when appropriate.
- Celebrate Rewards or digital coupon issue: Call 1-866-252-7592 or use the Customer Support form.
- Online grocery order: Use the support contact provided with the order or email su*****@******pp.com when the order was processed through Rosie.
- Pharmacy concern: Contact the pharmacy at the specific location where the prescription was handled.
- Employment question: Use the official careers page or employee resources.
- Unresolved complaint: Email Customer Experience or submit the official Customer Support form.
- Corporate or vendor inquiry: Call the Lufkin office at 1-936-634-8155.
How to Escalate a Brookshire Brothers Complaint
For most Brookshire Brothers complaints, follow these steps:
- Begin with the store: Speak with the customer service desk, department manager, assistant manager or store director.
- Gather supporting information: Keep the receipt, store number, visit date, product packaging, coupon screenshots and relevant photographs.
- Contact Customer Experience: Email cu****************@************os.com or use the official Customer Support form.
- Request documentation: Ask for confirmation that the complaint was received and forwarded to the appropriate manager.
- Request district or corporate review: Ask for additional escalation if the local store does not respond or the first answer is incomplete.
- Write to headquarters: Send a concise written complaint to Brookshire Brothers, Inc., 1201 Ellen Trout Drive, Lufkin, TX 75904.
Include the store location, date and time, department involved, people already contacted, a factual description of what happened and the specific resolution requested.
Common Brookshire Brothers Complaints and Support Requests
Deli and Prepared-Food Quality
Deli complaints may involve fried chicken, prepared meals, freshness, portion size, cooking quality or inconsistent products. Contact the deli manager as soon as possible and keep the receipt, packaging and photographs when appropriate.
Product availability and preparation can differ by location. Providing the store, purchase date and exact item helps the company investigate.
Meat, Seafood and Product Freshness
For concerns involving discolored, spoiled, damaged or poor-quality meat, seafood or produce, do not consume the product. Preserve the receipt, packaging, UPC, sell-by date and photographs.
Notify the department manager or store director promptly. Ask whether the store can provide a refund, replacement or product-quality review.
Prices, Digital Coupons and Celebrate Rewards
Pricing complaints may involve weekly advertisements, shelf tags, digital coupons, rewards accounts or discounts that fail at checkout. Save screenshots of digital offers before they expire and keep the receipt.
If you are still in the store, ask the customer service desk to review the transaction. For unresolved rewards issues, call 1-866-252-7592.
Store Cleanliness and Maintenance
Store-condition complaints can involve floors, carts, restrooms, food containers, displays or parking-lot maintenance. Notify the store director and include the location, date, time and photographs when appropriate.
Product Selection and Availability
Individual Brookshire Brothers stores adapt their inventories to local demand. If you want a particular organic, specialty or regional product, provide the store manager with the full product name, size and manufacturer.
A product request does not guarantee that the store can carry the item, but specific details make the request easier to evaluate.
Employee or Manager Complaints
For an employee-conduct concern, record the store location, department, date, approximate time and a factual description of the interaction. Ask the store director to investigate.
Avoid posting employees’ full names or private information publicly. Provide identifying details directly to Brookshire Brothers.
Pharmacy Complaints
Pharmacy concerns should begin with the pharmacist-in-charge at the location that handled the prescription. Keep the pharmacy location, prescription details, insurance records and relevant communications private.
For urgent medication or treatment questions, contact an appropriate pharmacist or healthcare professional rather than waiting for a corporate response.
Brookshire Brothers Reviews and Feedback
Current reader-submitted feedback on CorporateOfficeHeadquarters.com includes a complaint about declining fried-chicken quality at a Smithville store and a Cameron review concerning prices, product selection, meat quality, cleanliness, employee service and parking-lot conditions.
These reviews represent individual customer experiences. Inventory, prices, food quality, staffing, departments, management and store conditions can vary by location.
Brookshire Brothers Competitors
Brookshire Brothers competes with national supermarkets, regional grocery companies, discount retailers and independent stores. Related corporate office pages include H-E-B, Albertsons, Publix and Kroger.
Other competitors can include Walmart, Brookshire’s, Super 1 Foods, Market Basket, Arlan’s Market and independent Texas and Louisiana grocers.
Frequently Asked Questions
Where is the Brookshire Brothers corporate office?
Brookshire Brothers headquarters is located at 1201 Ellen Trout Drive, Lufkin, TX 75904.
What is the Brookshire Brothers corporate office phone number?
The Brookshire Brothers corporate office phone number is 1-936-634-8155.
How do I contact Brookshire Brothers Customer Service?
Email cu****************@************os.com or submit a request through the official Customer Support form. Store-specific complaints should begin with the store manager.
Who owns Brookshire Brothers?
Brookshire Brothers is an employee-owned company. Its qualifying employee-owners hold ownership through the company’s employee stock ownership structure.
Who is the CEO of Brookshire Brothers?
John Alston is the president and CEO of Brookshire Brothers.
Is Brookshire Brothers related to Brookshire’s?
The businesses share historical family roots, but Brookshire Brothers and Brookshire Grocery Company are separate companies with different headquarters, ownership and store operations.
How do I resolve a digital coupon or Rewards problem?
Keep the receipt and screenshots of the offer, then contact Celebrate Rewards support at 1-866-252-7592 or submit the Customer Support form.
How do I complain about a Brookshire Brothers pharmacy?
Start with the pharmacist-in-charge at the location involved. If the matter remains unresolved, contact Brookshire Brothers Customer Experience while protecting all private health and prescription information.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers and complaint-escalation information since 2007. We distinguish Brookshire Brothers from Brookshire Grocery Company and help readers identify the appropriate store, pharmacy, rewards, customer-support or corporate contact.
Page Update Note
This page was reviewed and updated on August 4, 2026 to verify Brookshire Brothers’ Lufkin headquarters, corporate phone number, employee ownership, leadership, store brands, Customer Experience email, rewards assistance, complaint routes and recent customer feedback topics.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational website and is not affiliated with Brookshire Brothers, Inc., its employee-owners, Rosie or any Brookshire Brothers store or pharmacy. This page is provided for corporate-contact, review and complaint-information purposes. Prices, promotions, rewards, refunds, inventory, departments, pharmacy services and store policies may vary.
Share Your Brookshire Brothers Experience
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