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Budget, Early Return Refused To Refund 1 Day! Budget Will Not Give Any Refund For Early Return! This Should Be Stated To Me When Receiving Car So I Dont Waste My Time Dropping It Off 30 Hours Early! Will Not Be Renting From Them Again! And This Site Is A Waste Of Time I Came Here To Contact Corporate Not Write A Review No One Will See!

Budget, The rental car we got should never have been sent out. The rental car we got had rips and tears all over the inside of the vehicle. We had a family emergency so we just looked over the outside of the car, not the inside, but when we stopped for gas we noticed all the repairs to upholstery that had been attempted (see attached photos) and also noticed the tires were in need of changing as there was barely any tread on at least one of them. I have additional photos but it would only let me put the 5 up. We called to complain and was told they would give us a different car but all the Budget sites were closed for Memorial Day and we were over 100 miles away from where we picked this one up. It is my belief we should be completely reimbursed for this rental as it was absolutely not what we were expecting. I am a loyal customer to Budget but will take my business elsewhere if this is the kind of car I’m going to get.

Budget, Repeated Reservation Issues and Poor Service If I could leave a negative rating, I would. Making a prepaid reservation with Budget seems completely pointless—every time I’ve booked in advance and paid in full, I’ve never received the vehicle I actually reserved. Instead, I’m handed whatever they decide to give me, regardless of what I paid for. It feels like a classic bait-and-switch. Imagine ordering a $300 product for pickup, only to be given a completely different item when you arrive—this is exactly how Budget operates. As for their FastBreak program? Another major disappointment. Despite its promise of quick service, my paperwork is never ready, the vehicle often isn’t available, and walk-in customers without FastBreak are frequently helped first. What should take 2 minutes regularly turns into a 20+ minute ordeal. I rent cars over 60 times a year—10+ for personal use and 50+ for business—but after repeated issues and no improvement, I’m taking my business elsewhere. Budget has consistently failed to deliver on its promises.

Budget, This was a very disappointing experience! I made a flight and rental car for my husband and tried to make his overnight trip smooth. His brother was passing in hospice and he needed to get a car and drive 4 hours up from Detroit. The hurry was he didn’t want to miss seeing him, before his passing. The return flight and car is the next day. He had a flight delay due to ice! Then went to Budget to get car, started driving away realizing there was an engine light on. Also no navigation system. I made the arrangements and no one offered him option at Budget. No one looked at car before he got in it, obviously. What a waste of his time. Who rents a car to a customer with an Engine Light On? Very Disappointing!

Budget, Unsafe vehicles. My Rating is a Zero-not a 1-I will never use Budget again. We rented a vehicle on 03/11/25-a midsize suv was requested, like a Rav4, we were given a 2024 Genesis GV80-this to me was an upgrade and it was appreciated it. When we arrived to our designated state, we started to have issues. The dashboard was flickering and disappearing on us. We had no fuel level and could not see our speed. After some googling, there was a recall on that model. So, I called and they found us a replacement vehicle. We had to drive for a total of 2.5 hours to exchange. The exchange vehicle a Hyundai Tucson, that needed an oil change. When I told the representative she said it was fine and they forgot to reset it. We left. Later I looked at the oil change sticker and sure enough, it was 10,000 miles over due for an oil change. We ended cutting our trip short as we were not about to exchange another vehicle. When we returned the car, we found out that they charged us $209.00 for less than 3/4 of fuel, as we drove out of our way to exchange the vehicle, so we did not fill the tank, as we just filled it. The rep did take the charge off for our inconvenience. I also called customer service and they credited us 2 days, since we returned on Friday instead of Sunday. I then asked to speak a supervisor about the recall and oil change. I was offered a 3 day voucher. I declined, so he gave about $50.00 off of my total of $640.00. I was told this is the best that he do. I’m sorry, but they put us in 2 unsafe vehicles, and our lives are worth $50.00. Bottom line-I Will Never Use Budget Again And I Am Putting This All Over Social Media. It will not allow me to upload the recall notice that was issued Feb. 19, 2025, but anyone can type in the plate number and it will come up, unless they took care of it. Basically the recall said unsafe to drive!!