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  • Reach Out To Buick Corporate Office – Review and Complaints

Reach Out To Buick Corporate Office – Review and Complaints 

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Buick corporate office is located in Detroit, Michigan. Renowned for its lineup of luxury vehicles, Buick offers a range of sedans, SUVs, and crossovers known for their quality, comfort, and advanced technology. This post provides comprehensive details about Buick, highlighting its corporate address, contact information, and an overview of the company’s services and position in the automotive industry.

Contacting Buick Corporate Headquarters HQ

Buick Headquarters: An Overview

  • Buick Corporate Office Address: 100 Renaissance Center, Detroit, MI 48243 USA
  • Buick Mailing Address: General Motors Company, P.O. BOX 33172, Detroit, MI 48232-5172, USA
  • Buick HQ Phone Number: 1-313-556-5000
  • Buick Main Office: 1-800-521-7300 (Customer Service)
  • Buick Customer Care: Accessible via their website or customer service line
  • Website: buick.com

Buick Corporate Office

Maps and Directions To Buick Corporate Headquarters

Buick’s Role in the Automotive Industry

Buick has established itself as a key player in the automotive industry, particularly in the luxury vehicle segment. The brand is recognized for its innovative design, engineering excellence, and commitment to providing a premium driving experience. Buick’s vehicles are designed to offer a blend of sophistication, performance, and advanced technology, appealing to a wide range of customers.

The Competitive Landscape of the Automotive Industry and Buick’s Position

In the competitive automotive market, Buick faces challenges from other luxury car brands like Lexus, Acura, and Cadillac. Buick differentiates itself with its distinctive styling, focus on comfort and quietness, and a reputation for reliability. The brand’s strategy of offering luxury at an accessible price point helps it stand out in a crowded field.

Buick Corporate Office Complaints, Reviews, and Feedback

We encourage you to share your experiences with Buick’s vehicle range, customer service, dealership interactions, and overall satisfaction with their automobiles. Your feedback in the comments section is invaluable, providing insights that help others understand Buick’s operations and commitment to quality and customer service in the automotive sector. Whether you have compliments, complaints, or suggestions, your perspectives are essential in evaluating the company’s performance and product quality.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com aims to provide accurate and current information on corporations like Buick and its parent company, General Motors. We ensure our readers can trust us for reliable and comprehensive corporate details.

Disclaimer

Please be aware that CorporateOfficeHeadquarters.com is not officially affiliated with Buick corporate office or General Motors Company. The content provided is for informational purposes and serves as a platform for customer reviews, feedback, and corporate complaints.

2.2
Rated 2.2 out of 5
2.2 out of 5 stars (based on 3,750 reviews)

JR Food Mart Customer Service Issue

Rated 1.0 out of 5
February 26, 2024

Unprofessional customer at the register up front! Unprofessional customer service I was at the scan machine trying checking lottery tickets . I notice the machine was not scanning appropriately so I ask the young lady that work there, could she scan it at the register. She walked off unprofessionally without helping attitude nasty, every time you go inside the store her attitude is terrible all the time. Please someone inside the store at the time and you will see for yourself. Terrible experience

Ms.

Hyundai Peeling Paint Issue

Rated 1.0 out of 5
February 21, 2024

Horrible. This whole situation with the PEELING PAINT on a car that is garage kept with 50,000 miles (Hyundai Santa Fe) We have, for generations, been a Hyundai family if I’m not mistaken it adds up to about 13 vehicles. I have called every local service manager, and guess what? They are out of the office & NEVER a return call and it’s been 5 months. I have been patient and had every intention to stay that way…we have been bamboozled by your company and your CHEAP Korean paint.

Susan Baxter

GL Homes Estero FL Warranty Issues

Rated 1.0 out of 5
February 18, 2024

Punch Out list not finished before closing; 6 weeks getting nowhere with damaged interior surfaces. Losing faith in GL Homes! We have been trying to get damaged surfaces fixed two weeks before closing. Our Construction managers did not deliver the promised solutions. We unfortunately closed on the home on January 29th and the Warranty department is giving us lip service. We want to communicate with only one person. We want to hire professional contractors. Photos have been uploaded to the Warranty App. Letters have been sent to Warranty. We are getting nowhere, nothing has been done but scheduling faucet fixtures squaring by plumber in 2 weeks!! My yard looks like a junkyard! We had to purchase a shop vac and vacuum a bag full of concrete out of our driveway. All our windows are Severely Scratched and need to be replaced. All our doors and hardware are shoddily hung. Our upgraded $7,200 handrail and staircase have holes, and unevenly finished cracked edges and need to be refinished by a professional. Our floors’ white grout is dirty and uneven, and the tiles are chipped. Our both upstairs tubs are deeply scratched and rusting and need to be Changed. Our upstairs mirror and sink are chipped and they need to be replaced. The upgraded front door’s windows are scratched and terrible paint job. All the thresholds are damaged and need to be replaced. We built a new home because we wanted a new home and new surfaces. Not surfaces that look 100 years old. Our son is building next door. Our friend is building 4 doors down. We believed in GL Homes’s reputation, which advertises the ultimate in quality. We loved the sales team and the nice contemporary Architectural Design of the homes. The Exquisite entrance Waterfall, the community, location, and underground utilities. We want to communicate with someone in management. We cannot have our furniture delivered. We cannot have our steps and upstairs finished. We want Priority so remedies can commence in the correct order immediately. We have been pushed around for 6 weeks. We are not marking every surface that needs to be fixed. It took me one hour just to mark one step, as is shown uploaded in the Warranty App. My uploading of the front door was closed. It was written every problem needs a separate ticket. Why didn’t the construction managers, and warranty supervisors upload anything before we closed or even after?? Please call us tomorrow. Gulayse Ergun (330)705-2770 RiverCreek, Estero, Florida. My housekeeper and I have been working 6 days just to clean the dirt and grout cement on tiles.!! No finished surfaces were protected. Countertops were used as sawhorses. The master bathtub surround metal sticks out like a sharp sword – who would approve of this, why wasn’t a round corner installed? More photos are uploaded onto the warranty app. This is not my job to be marking and cleaning for 2 weeks. Someone needs to come from the Corporate office, be our guest for dinner, and firsthand witness what we are Struggling with. Instead of being happy with our new home and moving in, we are horrified at the damages and shoddy workmanship. We need your help. ASAP

Gulayse and Hulusi Ergun

Jim n Nicks Customer Service Issue

Rated 1.0 out of 5
February 15, 2024

On February 14th, 2024 around 8:44 p.m. I purchased meals for our family which was two double burger meals and hot wings. The double burger that I bit into had a latex glove in the middle and wrapped around the bottom. After the contact with the latex, my mouth experienced a breakout and a swollen throat. Negligence, pain, and suffering! I drank Benadryl to resolve the problem.

Jimmy Hyde iii

Jersey Mikes Customer Service Issue

Rated 1.0 out of 5
February 12, 2024

Bad Customer Service blaming third-party website!

21040-F Frederick Rd, Germantown, MD 20876

Has no idea why I have gotten charged for food that is not available to pick up. Told to contact the manager, and then 18 minutes later, I was told to contact their website. If you are in need of food in exchange for your money, do NOT come to this location. I told him it was not in the system and that I needed to come back to speak to David Campos. Alejandro Castillo was not able to do anything after asking to view my email confirmation, my text messages, and then their website.

It is unacceptable to place blame on the customer for their third-party app.

My time has been wasted with no energy to fuel my frustration.

41 mins

No food

Must return to the store for a possible refund if the manager chooses to respond, instead of calling me during his work shift tomorrow at 11 -6 / or so, told by Alejandro Castillo.

Mrs. Ashley S. Thomas

My 2014 Buick Enclave

Rated 5.0 out of 5
December 23, 2023

I have a 2014 Buick Enclave. I absolutely love my car. It has been the best car I have owned in my life & I am 76 yes. Old. I have only had to replace a battery & tires in the last 10 years. I would not hesitate to buy another Enclave & would love to buy a new one, but unfortunately at my age, I can’t afford one. Thank you Buick for the best car ever. WILLIS, TX

Tana Bourgeois

Attn Buick Complaint Dept. -Tire warranty - Uber fail, marathon walk 26m

Rated 2.0 out of 5
September 4, 2023

David, a Service Representative at Cavender Buick GMC North requested my review by text: My response: I’ve been trying to put this very unpleasant experience behind me. I keep hearing your voice, “I can’t be Ubering people back and forth across the city..” If you didn’t plan on keeping your word (to Uber me back to the dealership after work.) You should’ve let me know. I’m in the business of customer service in IT. My service is best in class. I don’t have complaints.

I’ve been a Buick customer for almost 30 years. Sadly, one person’s terrible professional skills can change my loyalty in a day.

When you serve the public, it’s important to be a positive influence. You represent the brand. In the Customer Service business, we don’t know what customers are dealing with besides the issues they present to me. As a customer, I expect the minimum respect and courtesy. What you did was disrespectful and uncaring.

I purchased all the possible warranties I could when I bought my new car because I’m a lady and I don’t need unpredictability with my Buick.

On August 2, I had a morning well-woman appointment with my doctor. At the traffic light about 200 feet from the parking lot, the service light came on the dash that the front driver’s side tire was 8psi. So, at the green light, I drove very slowly into the parking lot and parked. I took several photos of my wheel and sent them to friends and my son who is a professional mechanic.

At my appointment, my doctor was alarmed at my blood pressure levels and wrote me an emergency prescription. Realizing the position I was in, I called USAA emergency road service while the doctor was still talking because I had to get that prescription filled as soon as possible. After that, I called Buick and made an appointment for 1240 p.m. I have a tire warranty, so I expected to have my car back before the pharmacy closed. The time is 1050.

The tow truck came immediately. I arrived at the Buick dealership well before my appointment. I asked you for an Uber to get back to work because my customers are important to me. I planned to fill my prescription after work.

I asked you will you Uber me back here and you assured me that you would. I told you that I get off work at 1600. “You’ll be done with my car by then, right?” You said yes that it was a simple repair. I know Buick has a contract with Uber. So I believed you. I believed you. (My family asked me why I trusted you, but I did without question).

However, when I purchased my car, the salesman told me I’d be given a loaner car for all covered repairs at the dealership.

At about 1545, I tried calling you several times, no answer. I never received the diagnostic video, texts nothing about what my car needed. You never checked in with me, all day. At this point, I felt like you didn’t care but I was still ok. I just needed to get back to the dealership. My coworkers were asking me if I was ok. So you need a ride? No, the service rep said he’d send for me. I had done this several times before with Buick, so I was confident it would be flawless.

At 1630 a young lady finally answered the phone at your desk. I told her I had been calling and I needed David to send the Uber because my phone was going to die and I was ready to return to the dealership. (This was a very irregular day, so I didn’t charge my phone like I usually do at my desk). She said you were at lunch. I said that’s ok. How long? She said an hour. I said ok, When is his lunch over. She said 1730. ” Ma’am please let him know my phone is about to die, just send the lift to Lackland AFB. I’m waiting at the gate. She said ok I’ll give him the message. “Please. My phone is dying and all my coworkers went home. I’ll be stranded.” She assured me she’d get you the message.

At approximately 1732, you texted me:

Hey just touching base with you we thought it was just going to be a tire replacement however the wheel is also damaged. Will be calling it in tomorrow morning. Will keep you posted then.”

Me: ”

So how will I get home ?”

“I wish you had told me this sooner ”

You David “Ma’am I apologize we have been crazy busy. I am so sorry”

Me”I’m standing at the base gate and all my coworkers went home”

You David “Hey, we have it approved however we do have to replace the wheel we have to get it ordered and can have it the next day.

We did get the tire approved. The extended warranty did not approve getting the wheel repaired”

Soon after my phone died.

I waited an hour for the Uber and to figure out what to do.

Eventually, I began walking home.

It was very difficult with the sun out and the temperature above 100°. I was wearing Converse, so the blisters on my feet from the hot pavement made it very, very difficult to continue walking.

Once the sun set, the conditions were a few degrees cooler, but now it’s getting darker and darker, unsafe.

I felt like I was about to pass out so I stopped at McDonald’s around 2100 to drink Powerade. And try to make a call. I don’t have my phone numbers memorized. The hardest part wasn’t the physical and the heat, but the fear. My PTSD symptoms were unbearable and I just wanted to quit trying – to survive.

I made it because I’m strong. But it has been the most difficult thing I’ve ever had to do in my 53 years!!!

I had another doctor’s appointment on Thursday, August 3, but I wasn’t able to walk without extreme pain, so I called off work and canceled my morning appointment. Needless to say, I hadn’t filled my prescription yet.

The entire experience was traumatizing.

Later Thursday, I came into Buick to get my car. I didn’t have time or energy for whatever you were doing. I just wanted my car back. I wasn’t rude because I wasn’t angry. I was hurt.

It hurt me that you were okay with yourself after the way you handled my emergency. When I got to your desk and asked you why you never asked me how I got home, you said ” I can’t be Ubering people back and forth across the city ( with your hands waving around)!”

You have zero empathy for your customers – none.

On top of everything! Several people including my son and the man who repaired the road rash on my wheel told me the wheel repair was ugly but unnecessary.

You do not belong in customer service!!!

I am still not 100% myself physically.

I have not worked at my part-time job since before this happened. I am still affected by your low level of customer service. I don’t know what I’m going to do if I need service again for my car. I need to find somewhere that will honor my warranty without fail. And I pray to GOD my tires last and I don’t have to go. “….I can’t be Ubering people back and forth across the city.”

At this point, I don’t ever want another Buick.

Lenora Harris

My Buick Envision accident

Rated 3.0 out of 5
December 9, 2022

I was in a deadly accident on Monday 5 December 2022. I know you will be very interested in the pictures of my Buick Envision post being hit twice and pinned between a cement embankment and the very large dump truck that hit me! You can email me if you are interested.

JILL FULLERTON

Buick Logo

Rated 3.0 out of 5
April 18, 2023

ideas- suggestions( all itemes are with campany logo)- racing bicikoles+ bicikoles with big thick tiers( jeep,gmc)+ real radio control fitter plane( f15, black bierde)+ surf board( long board)+ basket ball,tenis raket+paket playing cards+4 diffetent jokers( james bond,don korleonea,spider man,shvansinger,david vs golayth)+ real size car model made frome lego,paying cards,sentetick grass,mash sticks,choklet coulor,recykole itemes,tiers+ small poket nife-1 blade+ metal handels( all itemes with logo cars- buick,cheverolet,gmc)+ thanks

Josf
Corporate Office Headquarters