Choice Hotels International, Inc.
10750 Columbia Pike
Silver Spring, MD 20901 USA
Corporate Phone Number: 1-301-592-5000
Fax Number: 1-301-592-6157
Customer Service Number: 1-877-424-6423
They hire just about anyone with no knowledge of customer service, I called to cancel my reservation, and another front desk operator was telling her coworker, “Just hang up on her, just hang up on her”. When I called back to get the names of the workers to file a complaint, the woman rudely stated “Don’t call back I will not answer” I was not raising my voice nor cursing, therefore this was very uncalled for and very unprofessional. I usually stay with Hilton, and I will be continuing to stay at Hilton properties where there is actual professionalism with their employees. HIGHLY disappointed.
We stayed at the Cambria in Ocean City Maryland on July 12th check out July 14th 2023. Terrible stay, terrible room terrible staff and service. We got a view with a dumpster had flys in the room
trash over flowing had to ask for towels and all everyday. Told us in app that they would clean room.but didnt because we only stayed two days. Manager was rude and no help. I will never stay there again. would like a refund. I hope to hear from someone ASAP!.
During my stay at Cambria Suites Downtown Pittsburgh, I encountered multiple issues such as dirty rooms, missing amenities, and excessive charges. When I called the manager to retrieve a lost item, he was unhelpful and refused to send anyone to look for it. Disappointed by the lack of customer service and accountability, I probably won’t stay there again.
