Reach Cambria Hotel Corporate Office 

So where do I begin? We went to Milwaukee for a Bucks game for my Son for his birthday and we stayed for 2 nights with 2 rooms. originally, we booked a different hotel outside Milwaukee and got there, and the pool was closed. I personally couldn’t care less but I have 3 kids with me all expecting to get some pool time and we booked this specific hotel because of its pool area. they gave us a full refund and we decided to book a different hotel that had a pool for the kids. We called ahead to Cambria Hotel Milwaukee, WI, and asked if their pool was open and they assured us “o yes heated pool indoors” blah blah so we are like great let’s book it! so we do and we get there no more than 30 min later get all checked in money taken deposits put down and at the end, the lady checking us in says we apologize but our pool is shut down for maintenance. I’m like are you kidding me I called to assure you this was not the case! now my money is tied up at 2 hotels (the other gave a refund but takes 48 hours as would yours I assume) we decide to stay it is what it is we say the boys will at least have their video game system to play on in the room. Nope! For some reason, the system won’t hook up to their TVs. we have 2 rooms and the Xbox wouldn’t work in either one, it seemed to have some sort of block on it. I complained to the front desk and the man working that night said sorry nothing he could do and stated they have some sort of block on the TVs that won’t allow you to use your Xbox or ps5. your admittees don’t say restricted TV and should you have a block that does not allow you to hook your system up you should state that. Plus the cable stopped working in one of the rooms and when we called for assistance were told someone was coming and no one ever came. The next day I went to take a shower and no shampoo no soap again told the front desk and nothing. we dropped something and it rolled under the bed we went to get it and under the bed looked like it hadn’t been cleaned for months After my soapless Shower I went to the front desk and addressed my issues now the lady in the front desk was saying the guy lied to me and we should be able to hook our system up and she would get the engineer right on it. engineer comes can’t figure it out says she has to unmount the TV what not to fix and will come do it when we are at breakfast. so we go out for breakfast and run end up running around a bit and get back. at like 3 pm now we have a Bucks game at 6. They say we need to move rooms now if we want our Xbox to work and for the TV to have cable. I tell them not necessary we are going to the game soon and then coming back to go to bed I’m not going to pack up all our stuff to have a TV for a couple of hours of our stay. when I asked what would be done about our complications the front desk girl said she would talk to her manager, but nothing came about it i paid full price for 2 rooms, and over half the stuff didn’t work or was missing in general. everyone working there seemed clueless about how to do anything. I asked what was being done and was told they offered us a new room.. our stay was over before they did so. Personally, if this is how your hotels are run I’m not sure I will ever book one again.

They hire just about anyone with no knowledge of customer service, I called to cancel my reservation, and another front desk operator was telling her coworker, “Just hang up on her, just hang up on her”. When I called back to get the names of the workers to file a complaint, the woman rudely stated “Don’t call back I will not answer” I was not raising my voice nor cursing, therefore this was very uncalled for and very unprofessional. I usually stay with Hilton, and I will be continuing to stay at Hilton properties where there is actual professionalism with their employees. HIGHLY disappointed.

We stayed at the Cambria in Ocean City Maryland on July 12th check out July 14th 2023. Terrible stay, terrible room terrible staff and service. We got a view with a dumpster had flys in the room

trash over flowing had to ask for towels and all everyday. Told us in app that they would clean room.but didnt because we only stayed two days. Manager was rude and no help. I will never stay there again. would like a refund. I hope to hear from someone ASAP!.

During my stay at Cambria Suites Downtown Pittsburgh, I encountered multiple issues such as dirty rooms, missing amenities, and excessive charges. When I called the manager to retrieve a lost item, he was unhelpful and refused to send anyone to look for it. Disappointed by the lack of customer service and accountability, I probably won’t stay there again.