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Carmax, I had a Toyota Venza shipped from another location in Virginia to the Short Pump Richmond VA. Carmax. I was told, and this information was confirmed by the online contact, that I could have a 24 hour test drive, time enough to take the car to my mechanic, and 7 days to decide on the purchase. This was incorrect. When I arrived at the dealership, my 3:00 appointment became a 3:25 appointment and I did not get into the car until 3:52. If I had been told the appointment time depended on availability of salesmen I would have planned for that. The test drive was fine, the car was great. I was given a 20 minute test drive. I sat down to get an out the door price with the salesman and asked about the 24 hour test drive. The salesman said he had read the notes from the online person I was texting, the first personal contact from Carmax I am assuming assigned to help me through the process, and the information was incorrect. He said several times he had written an email to this poorly trained person. He said that this Carmax did not offer 24 hours test drives, did not offer for the buyer to take to their mechanic and if I did not want to buy it today or plan to bring in a check from the bank after I thought about it overnight, then there was no sale and no other opportunity to look at the car. He apologized that I had different “expectations” due to the miscommunication from the Carmax person assigned to take me through the process via texts until I visited the store. Really? What kind of customer service is this? Misinformation, one employee badmouthing another employee and a 20 minute test drive? I will never buy from Carmax. I cannot imagine anyone would. Would you have faith in a company who left this kind of impression on a new buyer? Wow.

Carmax, Warranty Issues. I purchased a car from Carmax that turned out to have unfixable issues, and they failed to honor the warranty. Based on my experience, I cannot recommend Carmax to anyone. Avoid the Bakersfield, CA location.

We purchased a $40,000 vehicle from CarMax in October, but the experience has been far from smooth. Shortly after, we noticed issues with the push start and later had more serious problems like stalling, engine lights, and braking concerns. We brought the car in for service and received a loaner but faced mileage restrictions, which were eventually adjusted after contacting corporate.

The replacement vehicle also had problems, like a low key fob battery and brake noise. Meanwhile, our original vehicle has been in service for weeks without updates, and we’ve already made the first payment without enjoying the car. Everyone we’ve dealt with has been polite, but the ongoing issues and lack of resolution are disappointing. CarMax needs to address this situation and provide compensation for the inconvenience. This process has turned into a nightmare, and we’re hoping CarMax will make it right.

Carmax, Still don’t have a registration! I purchased a vehicle 8 months ago and still don’t have a registration. I saw where a few days ago they finally have a title registered with a lien, but still, even though they are breaking laws in my state, they still don’t have a registration for my vehicle. Legally I have not been able to drive my vehicle for 8 months. So, instead of fixing the problem, they chose to just let it go until they charged off my account. Now they get to take the loan amount off of their taxes and still expect me to pay off the loan amount in not 60 months, but 36 months, which will increase my payment to over $800 a month. They are definitely not customer friendly and their customer service sucks. I still have the vehicle, even though it’s listed as a repo on my credit report, and even though I still cannot legally drive it.

Carmax, Very disappointing with my 2nd purchase from Carmax Hickory. I purchased my 2014 Jeep Compass 2.0 from the Hickory location. I paid to have it brought up from a location in Ga. Upon my purchase the Jeep had not even been detailed seats and seat belts had animal fur on them, paint has orange peel defect (bubbly)

There is a bleached place under back seat right side passengers floor mat that had not been disclosed and was not discovered until I went to clean the Jeep up and there is a recall for my Jeep that CarMax so kindly said was not their place to have fixed. There was not a 125 point inspection or paperwork for the Jeep when I asked for it.

The fog light relay had to be replaced, throttle issue, motor mounts are broke at the moment (had to take my Jeep to the dealership yesterday for them to take pictures of the broken mounts for the warranty people)-there is slipping going on with my transmission though I have asked them to look into it they say I am imagining he stalls and hesitations that there is nothing they can do-well I need my transmission fixed as well-My husband called corporate for me yesterday and spoke with Kat and she asked him why he was calling and not myself-well you see I am verry flustered with your service Manager Wallace Foxx at the Hickory location basically he told me I did not know what i was talking about when I told him the part was missing off of my motor-He said his advisor at Steve White Motor said it did not come with one and questioned me on what I seen under the hood of my Jeep that I have seen on numerous occasion Mopar part number is 4891715AB (https://parts.mopargenuineparts.com/oem-parts/mopar-engine-cover-jeep-compass-jeep-patriot-dodge-caliber-4891715ab?srsltid=AfmBOoqd3i-fV-gbFJZ76iNMDvUVmws4QE1Ag_bVBo8U7-YYN3-MgXus) follow that path to see my part that they removed from Jeep last Friday and thought I would not know it w3as missing-I took my Jeep in for the service diagnostics and was told I need new spark plugs, coil packs, motor mounts are broken and a battery-so my warranty covers the coil packs but not the spark plugs (These should have been changed out last year upon the inspection) I am paying to have those replaced. The battery terminals need replacement-My husband has bought them to go on the Jeep when he replaced the battery on Friday 11/15/2024. I have to say this has been the worst car buying experience I haver ever had-A shame the first time I bought my Juke from this same location it was great-I will not recommend anyone to go to this establishment in the future.