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Carmax, Lemon That Cannot turn into LEMONade. I was sold a (recalled and discontinued) vehicle in your Austin North (Texas) dealership. My original vehicle of choice was sold before I could blink -VW Tiguan. So, I was enlisted the help of a saleswoman via call. We searched for days and finally found something similar and within my budget. That was sold. So we found the 2019 Ford EcoSport Se. I was reassured that it was still under factory warranty (Ford) and will have the option to add on additional warranty for later. I needed a vehicle immediately, due to work needs. She helped me with pre-qualifying and I received news that I was able to purchase the vehicle. Upon purchase, I went in office -speaking with Sales Rep, Randall Johnson. He walked me through the entire process. I asked him if the car would be fully inspected – from the engine, transmission, up to the light bulbs. He assured me that it was thoroughly inspected and had new tires. Upon obtaining the keys, I was had noticed that it had a bit of a jerk and mentioned it to him. The service crew stated that it was just the auto start/stop feature -which was standard. I got stranded in the middle of traffic (almost getting hit by an 18-wheeler). I returned it and asked them to re-inspect it or give me something else. The car was kept for 15 to 30 days (electrical, they said). My entertainment system was switched out. I drove it for a week. Yep. You guessed it. It stalled again, but it had new features: loud, vibrating sound from the rear, smoke, and it refused to crank up. Yet again, I asked to get a full inspection. The service dept was rude, stating that it was just the battery (new) and I was making it up. They test-drove it and sent the vehicle to Ford (Covert Ford of Austin). I received my vehicle back just in time for the plates to arrive. I asked for another vehicle at this point. Randall was not available, but I spoke with the Sales Director. She wanted to help me get into something similar or of equal value. My lender had agreed to a lateral move. To no avail, she was prohibited. I was stuck. I kept my car in their repair center more than on the road. If I had it in my possession. I made sure that it is/was well-maintenance. 2 new engines and 1 engine repair later. Killeen Ford stated that it was another brand-new engine. I have never seen an engine (new) with rust on it. I questioned them and they stated that it was my transmission (which I had recently checked, and it was fine). The service dept stopped responding to my calls/emails. They said that they test-drove this ever-failing engine. Present day, I am still getting stranded behind a stalling EcoSport SE, which College Station Ford has denied me access to getting the recall fixed as well as charging me for an engine repair (which is still under warranty from the previous repairs) and diagnostics. No one wants to look at this open recall or fix the actual problem. I am “driving” a discontinued car that stalls in traffic. (2 years) Check engine light on and stalling. If you need pictures and documentation, I can provide it. One star is being generous. You guys used to be the “ones to buy from”. What happened to integrity and pride in one’s work? I give 100% or more at my job…

Carmax, Bad review. Yeah, I went to Carmax and Torrance California started out good and it just got worse. They told me there is no markdown discounts, but I found out there is from other Carmax then last year I replace the turbo on the Equinox and I had to replace all four tires, I bought it at 6000 miles so I got 16,000 miles on it so I’m having a bad day.

Carmax, Unprofessional and lacked customer service qualities. I had an appointment to pick up a vehicle on yesterday (Tuesday) for purchase. I was informed by staff I was in communication with via the phone that the vehicle would be ready when I arrived at 6pm. I arrived and to my dismay, I ended up having to complete another credit application. To say the least, I was furious! I was at the store the day before and wasn’t told I needed to complete another credit application for the vehicle I was interested in purchasing. I previously completed a credit application just two weeks prior for another vehicle I was interested in; however, the vehicle was damaged. There was no apology from the sales rep or the manager that worked with me on yesterday! I was very disappointed because several years ago I had a very pleasant experience at this very store. I must say, I will never purchase another vehicle from Carmax as a result of this negative experience! If there was a negative zero as an option I would have selected it!