Reach Carnival Corporate Office Headquarters 

Carnival, Sudden changes of our cruise. Departure date 5/3/2025. To whom it may concern, my wife and I are soon to begin our cruise on the Mardi Gras from Port Canaveral on the above date. When the purchase was made, the cruise included a balcony cabin among other things. We purchased a vacation protection package also. Before all of this, my wife, was scheduled to have knee surgery on April 17th. At the time we were assured that by the time of the cruise, her ability to walk would be no problem. A while later we were contacted by our surgeon that he didn’t recommend traveling by May 2nd. So, we planned on canceling the cruise and all the other travel arrangements and followed through a while later. A while later, my wife had to be seen in our local ER for nasal and throat congestion. She was subsequently cleared of any problems with a few minor suggestions from the staff. A few days after that we were informed by her surgeon that the procedure was canceled because of her ER visit. We immediately called Carnival and began the process of reestablishing our cruise. The person informed us that we would have the cruise back but that the balcony was removed from the booking and we would be assigned to an interior cabin with a refund of $80.00. That was all. No other options were available.

Now, my wife is 86 and I’m 78. We’ve used Carnival for years and have never been treated like this. I realize the person we talked to had very little ability to amend thigs. She was very gracious at the time. A wonderful person. So, the question is why was there extremely little flexibility with this issue – even after explaining ourselves as thouroghly as possible? This is a little bit cruel and very impersonal. At this point I’m almost sure that an answer from you wouldn’t change a thing so I’ll just let you know our disappointment; even more so after explaining all of this to my wife, seeing her face, and hearing her tell me to accept what cannot be changed. Please understand all of this and think of your policies in the future. Also, we have still booked a cruise in November despite everything. Peace.

Carnival, Platinum and Diamond Members overlooked. I have been sailing on Carnival since 2010 and have noticed a big shift if how Platinum and Diamond Members are treated. Platinum and Diamond used to get special gifts (swag) in their State Rooms. Now we get the same coozie or fanny packs as every other passenger. It’s like you really don’t care about your loyal passengers anymore. Sure you are now giving Platinum and Diamond Members an extra free drink but I can get free drinks in the casino. I used to wear a rain jacket my husband got years ago so technically I was advertising Carnival. Now when people ask me the best cruises I tell them to shop. I don’t promote Carnival anymore because of how you have been ignoring your truly loyal customers.

VERY POOR CUSTOMER SERVICE!! Spouse was life-flighted and had to cancel the trip. We had a cruise booked from January 8 to January 13, 2024 to the Western Caribbean. My husband was life-flighted with multiple heart attacks and a GI bleed on January 5th. When I contacted Carnival to request a refund or trip credit for a future cruise they said “We don’t do that” Very disappointing!! We are out over $2000 since Carnival would not help in this critical situation. Do Not cruise with Carnival!!!!

Many cruises with Carnival. Cruised to Alaska from Seattle on 5/18th. On the first day of the cruise, I was hit by a sliding door on the 9th door. The door closed on me and resulting in my being thrown to the floor. Resulting in back of the head on the 6-inch baseboard hitting the back of the head. Stitches were required. Was told on the day before we were to debark the ship, I would need to go to my private physician when I returned home. No mention as to who would pay for the removal of the stitches. Doctor was

seen on 5/30 removed the stitches; told I had skull fracture where the head on the baseboard.

Many cruises with Carnival. Cruised to Alaska from Seattle on 5/18th. On the first day on the cruise, I was hit by a sliding door on the 9th door. The door closed on me amp; resulting in my being thrown to the floor. Resulting in back of the head on the 6 inch baseboard hitting the back of head. Stitches were required. Was told on the day before we were to debark the ship, I would need to go to my private physician when I returned home. No mention as to who would pay for the removal of the stitches. Doctor was

seen on 5/30 removed the stitches; told I had skull fracture where the head on the baseboard.