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Carvana, Pothole or Faulty parts? After driving my Jaguar, E-Pace for a little more than 6 months I went down in a “pothole”, my car’s axle broke immediately. My car had no steering and no brakes, it went into small trips, my air bags deployed but no one is taking responsibility. I have three fractured vertebrae, a broken nose and awful pain in my stomach. To this date I’m just told it is totaled. The delivery of my E-Pace was like something out of a dream, I was so very happy. Now I have a broken back and nose and no car. I’m being told it probably faulty axle.

Carvana, Vehicle purchases that have Mechanical issues. I purchased my first Carvana car in November 2024. No issues at all. Minor chips that wasn’t disclosed but nothing major. Decided to upgrade in January 2025. Vehicle arrived with electrical issues and rust on engine etc. I quickly discussed that when you trade in your vehicle is Gone. I initiated a second vehicle quickly as I needed a car. The second car arrived and it had a modest electrical issue and a transmission hiccup. I was persuaded into keeping it as the condition of the exterior and interior was nice. Carvana insisted their 100/4100 mile warranty would cover any issues. I got the vehicle on a late Wednesday night, had it sent the next day for tint, and by Friday when I drove it for the first time all day to and from work is when I had a check engine light pop on. I immediately notified Carvana on Saturday of my concern. With any mechanics closed on a weekend, I was stuck with turning the car back to Carvana or trying to get it to a mechanic. I chose to reach out to Porsche. I couldn’t get the car looked at until Wednesday which was past the 7 days. SilverRock stated that they would allow Porsche to work on the vehicle though it was not their network place. Porsche needed to work on Porsche. I am 20 days into to this vehicle and it has had a check engine pop up 4 times with different codes. I had to purchase a new key fob as the one and only one sent to me was malfunctioning. I had to do an oil change as when it arrived it said oil change due in 400 miles. That is a $600 job. Engine is smelling of burnt oil. Besides money down, I am already $2,000 into vehicle repairs. I can’t even get a guarantee that SilverRock will cover anything if the local mechanic finds any major issues. How much out of vehicle time I will have due to parts and busy shop schedules. This is absolutely crazy to send out a vehicle that has a mechanical issues, electrical issues, transmission issues. Does Carvana not do proper reconditioning and checks on their traded in inventory to ensure that customers purchasing online are buying a reputable vehicle? This will become a huge financial loss for me. Quite a bit of time invested. All due to the lack of checking or disclosing to a customer that a vehicle is not suitable for sale. This is the second vehicle.

Carvana – Frustrating Experience with Payment Issues I sold my car to Carvana, and they drove off with it after giving me a check for $15,500. When I took the check to the bank, they said it was invalid and marked it as non-negotiable. The issue? It didn’t have an account number. I contacted Carvana, and two agents assured me that it’s “normal” for their checks to lack an account number, which seemed highly unusual. Even two bank managers were baffled and found the situation laughable. I sent Carvana a copy of the marked check, and they said they’ll issue a replacement, but there’s still uncertainty about whether it will include the necessary account information. Meanwhile, I’m left without my car, no funds, and now I may lose a deposit on a vehicle I planned to purchase. Looking back, I regret not selling the car myself, as I could have made an extra $3,000. This experience has been frustrating and stressful, and I hope Carvana resolves this properly.

Carvana offer for $26,200 made 10/24/24 valid until 10/31/24 not honored. Offer made 10/24 and accepted 10/28 not honored by Carvana.

Carvana’s Check Bounced. Sold Carvana 2017 Toyota Highlander and the check bounced.