Reach Carvana Corporate Office Headquarters 

Carvana, Has given me the run around about a single document that the tag office needs in order to renew my registration. I need a title re-assignment in order to move forward. They have been giving me the run around for a Full Month and still have not resolved the issue. I can’;t understand what the problem is. All they want to do is say “we don’t see any issues on our end” but clearly there is an issue because I still can’t get a valid tag on my car. I am fed up with the run around. Save yourself the headache and shop somewhere else.

Carvana, Not reputable. Bought 2018 Dodge Caravan with only 13,000 miles on it paid $21,000. Carvana says do 150 pt inspection and change the oil. They do not. If they had opened the hood they would have seen critter debris where critters nested. My mechanic took apart upper and lower intake manifold and it was full of critter debris and critters had chewed on a wiring harness. Apparently vehicle sat for a long time. Carvana never inspected the engine compartment or they would have cleaned it out of they cared. It cost me $300 to get it cleaned out. Carvana refused to reimburse me. Asked if I contacted Silver Rock their extended warranty company and I said no they only cover mechanical issues. For $300 it caused me to file with BBB anf post negative feedback. Could have been resolved simply. Buyer Beware. They buy and sell and do not care condition of vehicle.

Carvana, Workers using cars. All night long these loaders are reving up the engines on these cars and peeling out like they own these cars. They have no regard for these vehicles.

Carvana, Disappointed! Bought a car online found the car I liked paid $1000 to ship it said it got a few scratches that’s fine but when we got the car it looked like it got sideswiped on both sides and touched up with a paint brush. We liked to get it fixed and they said no we told them to pick the car back up now they are stalling because of the 7 days we haven’t buy any car from Carvana.

Carvana, Pothole or Faulty parts? After driving my Jaguar, E-Pace for a little more than 6 months I went down in a “pothole”, my car’s axle broke immediately. My car had no steering and no brakes, it went into small trips, my air bags deployed but no one is taking responsibility. I have three fractured vertebrae, a broken nose and awful pain in my stomach. To this date I’m just told it is totaled. The delivery of my E-Pace was like something out of a dream, I was so very happy. Now I have a broken back and nose and no car. I’m being told it probably faulty axle.