Reach City Furniture Corporate Office Headquarters 

City Furniture, Poor quality and service. What a horrible experience buying a $4,000 sectional. Our salesperson Elena Navacovschi seemed helpful, but we felt pressured to not leave without doing the purchase which we did. Delivery a few days later turned out a defective recliner with a clacking noise. We notified salesperson and a new recliner was delivered. In addition after trying to use the charging station and the speakers only one speaker was working and the charging station was not at all. Went back to the store and explained the problem and a service order was placed incorrectly to replace the recliner again instead of the console. We reached out to the salesperson (training to be a manager) who was very insolent and argumentative claiming it was not her mistake but ours and kept going on and on about the same thing (unprofessional). We advised we Do Not want to keep this defective furniture she was very dismissive and unhelpful. Lastly a technician came to the house and said he could not fix the speakers and sent a video about the charger to their customer service and said someone from there would contact us. No one has ever contacted us by phone from customer service. This is awful quality and service. Hopefully my problem will be resolved at some point.

The first email was sent to you on 1/9//2024 and Adrain responded to me that night. I hope this message finds you well. I am writing to express my dissatisfaction with a recent order# 542890. Our sales associate. Pamela Enzinna was extremely knowledgeable and friendly not sure who the man was who looked at our plans and said the eight armchairs would fit around the table. The eight arms chairs were delivered on December 20th. The base was back ordered and the glass top was on January 2. My husband was able to get the base elsewhere and the base was delivered on, January 4. Regrettably, when we put the eight armchairs around the table, they did not fit. We called our sales associate and unfortunately, she was out on family medical leave and provided us with a customer service number, but we were told that they would fit, contrary to the information provided during purchase. Additionally, I contacted customer service, and I encountered a condescending and robotic response from Kristine, which added to my frustration. As someone in the industry and managing business customers for a large bank, I expected a more accommodating and customer-friendly experience.

I was told that the policy of a 15% restocking fee, but given the circumstances and the substantial upcoming purchase of patio furniture, I kindly request reconsideration. Refunding the 15% as credit towards our $4500 patio furniture order would greatly contribute to restoring my confidence in City Furniture. I value your prompt attention to this matter and would appreciate a call from the executive office to discuss a resolution. I am providing you with my contact information; Thank you for your understanding.