CITY Furniture officially became CITY HOME in June 2026. The company’s corporate headquarters remains at 6701 North Hiatus Road, Tamarac, FL 33321, and its published main corporate-office number is 1-954-597-2200. The legal business continues to identify itself as CITY Furniture, Inc., doing business as CITY HOME. Customers with delivery, damaged-product, warranty, service, return, refund, financing, or store complaints should normally begin with Customer Care or the location involved before escalating an unresolved concern to the Tamarac corporate office.
CITY HOME Corporate Office and Headquarters Contact Information
- Current Consumer Brand: CITY HOME
- Former Consumer Brand: CITY Furniture
- Legal Company: CITY Furniture, Inc., doing business as CITY HOME
- Corporate Office and Headquarters Address: 6701 North Hiatus Road, Tamarac, FL 33321, USA
- Main Corporate Office Number: 1-954-597-2200
- Customer Care Center: 1-866-930-4233
- Customer-Service Email: cu*************@******me.com
- Online Sales: 1-954-718-3350
- Furniture Service and Protection Plans: 1-954-718-3344
- Sawgrass Showroom and Pickup Location: 1-954-718-3300
- Official Website: CITYHome.com
- Help Center: CITY HOME Help Center
- Order and Claim Lookup: Manage an Order or Submit a Claim
- Shipping and Delivery: CITY HOME Delivery Information
- Return Policy: CITY HOME Return Policy
- Furniture Protection: CITY HOME Protection and Service Plans
- Store Locator: Find a CITY HOME Location
- Careers: CITY HOME Careers
- Privacy Policy: CITY HOME Privacy Policy
- Terms of Use: CITY HOME Terms of Use
The number 1-954-597-2200 is the published main office number associated with the Tamarac headquarters.
The number 1-954-718-3300 belongs to the Sawgrass showroom, clearance, and pickup location at the same address. It should not be described as a dedicated Human Resources number, corporate complaint line, or executive-office number.
CITY HOME does not prominently publish a universal public Human Resources, payroll, benefits, employee-relations, or complaint-department telephone number.
Where Is CITY HOME Headquarters?
CITY HOME headquarters is located at:
CITY Furniture, Inc., doing business as CITY HOME
6701 North Hiatus Road
Tamarac, FL 33321
This is the location readers generally seek when searching for the CITY Furniture corporate office, CITY Furniture headquarters, CITY Furniture HQ, CITY HOME headquarters, corporate address, main office, or home office.
The address is part of a large complex that also includes the Sawgrass showroom, clearance operation, merchandise pickup, warehouse, and distribution activities. The showroom telephone number is therefore different from the published main corporate number.
The headquarters is not a general walk-in refund counter, financing office, Human Resources reception desk, or guaranteed complaint-resolution center. Customers should not arrive expecting an executive meeting, immediate refund, product exchange, or furniture repair without an appointment or written instructions.
CITY Furniture Is Now CITY HOME
CITY Furniture officially changed its consumer-facing name to CITY HOME in June 2026.
The new name reflects the company’s expansion beyond traditional furniture, mattresses, and home decor. CITY HOME is adding appliances, closets, kitchens, bath products, home electronics, fitness equipment, connected-home products, custom storage, installation, and other services.
The company is rolling out the CITY HOME identity across its Florida locations during 2026 and 2027. Customers may therefore continue to see both CITY Furniture and CITY HOME on receipts, trucks, signs, financing documents, order records, warranties, websites, and older correspondence during the transition.
The legal company continues to identify itself as CITY Furniture, Inc., doing business as CITY HOME. Older purchases and service agreements remain connected to the same continuing business rather than an unrelated successor.
CITY HOME Ownership and Leadership
CITY HOME is a privately held, family-led Florida retailer.
The business began as Waterbed City in 1971. It adopted the CITY Furniture name in 1994 and became CITY HOME in 2026.
Andrew Koenig serves as chief executive officer. His father, Keith Koenig, is the company’s co-founder and chairman. The Koenig family continues to play an active role in company leadership and community programs.
CITY HOME operates more than 25 showrooms in Florida. It also operates Ashley stores in Southeast and Southwest Florida under a licensing arrangement.
A customer should review the receipt and store information before filing a complaint because a CITY HOME showroom, CITY HOME clearance center, and Ashley-branded location may use different support routes even when connected to the same regional operator.
CITY HOME Corporate Office vs. Customer Care and Stores
CITY HOME’s corporate office handles executive leadership, company administration, policy, legal matters, technology, marketing, real estate, purchasing, distribution, corporate employment, brand strategy, and higher-level unresolved concerns.
Customer Care handles matters such as:
- Existing orders and order status
- Delivery scheduling and tracking
- Damaged or defective merchandise
- Missing parts and assembly instructions
- Warranty and service requests
- Protection-plan claims
- Returns and refund questions
- Address changes before delivery
- Product and invoice questions
The showroom involved should normally be the first contact for sales representations, merchandise selection, measurements, local employee conduct, pickup arrangements, floor-model purchases, and an issue involving a specific sales associate or manager.
Financing complaints may need to be directed to the bank, lender, lease-to-own provider, or other company identified on the financing agreement.
Choose the Correct CITY HOME Support Route
- Track or manage an order: Use the online order lookup with the order number, order date, and telephone number.
- Schedule or change delivery: Use the delivery tools or contact the sales associate before the scheduled date.
- Damaged merchandise: Report the damage promptly through the claim process and provide clear photographs.
- Missing parts: Use live chat or email cu*************@******me.com with the invoice and product information.
- Furniture service: Submit a claim or call 1-954-718-3344.
- Protection-plan question: Review the written plan and contact the service number shown on the invoice.
- Online purchase or product advice: Call Online Sales at 1-954-718-3350.
- Showroom complaint: Contact the store manager before escalating to Customer Care.
- Pickup issue at Sawgrass: Call the location at 1-954-718-3300.
- Refund or cancellation: Review the current return policy and the terms shown on the invoice.
- Financing concern: Contact the financing provider shown on the account statement or agreement.
- Employment application: Use the official careers website or the information attached to the job posting.
- Employee payroll or benefits: Use the internal Human Resources channels provided by the employing company.
- Unresolved corporate complaint: Document the store and Customer Care responses before contacting the Tamarac corporate office.
What to Have Before Contacting CITY HOME Corporate
- The store address and city
- The order or invoice number
- The purchase and delivery dates
- The furniture description and item number
- The sales receipt and payment records
- The delivery method selected
- Photographs of damage, defects, measurements, or product condition
- The names or roles of store employees previously contacted
- The claim, service-order, or Customer Care reference
- A concise timeline of earlier contacts
- The specific resolution being requested
Do not post complete invoice numbers, order numbers, financing-account information, payment-card details, bank information, home addresses, personal telephone numbers, email addresses, employee records, or unredacted receipts in public reviews.
How to Escalate a CITY HOME Complaint
Begin with the showroom manager when a complaint concerns a sales representation, furniture selection, measurements, pickup, employee conduct, or something promised during an in-store transaction.
For delivery, damage, service, warranty, return, or order concerns, contact Customer Care at 1-866-930-4233, email cu*************@******me.com, or use the Help Center.
Provide the invoice, relevant dates, photographs, service records, and a concise explanation of the requested resolution. Ask for a claim, service-order, or case reference.
If the matter remains unresolved, written correspondence may be sent to:
CITY Furniture, Inc., doing business as CITY HOME
6701 North Hiatus Road
Tamarac, FL 33321
Explain the purchase location, merchandise involved, earlier support routes used, responses received, and the resolution being requested.
Send copies rather than original receipts, financing agreements, photographs, or legal documents. Do not ship furniture, accessories, parts, or damaged merchandise to corporate headquarters unless CITY HOME provides written instructions.
CITY HOME Delivery and Damage Complaints
Delivery complaints may involve scheduling, delays, missed appointments, damaged merchandise, incomplete assembly, property damage, missing products, incorrect items, or disagreement about the delivery service purchased.
CITY HOME offers different delivery methods. Threshold delivery generally places merchandise inside the entrance without assembly, while Premium Delivery may include room placement, assembly, and packaging removal for eligible products.
Review the invoice to confirm which service was purchased. Do not assume that every delivery includes assembly, wall mounting, moving existing furniture, or removal of old merchandise.
Inspect the furniture as soon as possible. Photograph the item, packaging, room, floors, walls, doors, and any visible property damage.
CITY HOME currently instructs customers to report delivery damage or defects within one day. Submit the claim promptly even when additional photographs or repair estimates will follow.
Ask for written confirmation of the claim, scheduled inspection, repair appointment, replacement decision, or account adjustment.
CITY HOME Returns, Refunds, and Restocking Complaints
Return and cancellation rights depend on whether the order was made online or in a showroom, whether delivery has occurred, the product category, and the terms shown on the invoice.
The current policy provides different rules for online purchases, in-store purchases, mattresses, accessories, clearance merchandise, room packages, and delivery cancellations.
Some cancellations or exchanges may involve delivery, pickup, reselection, or restocking charges. Customers should review the current policy rather than relying solely on a salesperson’s verbal explanation.
Before accepting delivery, verify the product, dimensions, color, configuration, and room access. Keep written measurements and any design plans used during the sale.
When disputing a fee, provide the invoice, dimensions, sales correspondence, photographs, and the specific representation that affected the purchase. Request a written explanation identifying the policy applied.
CITY HOME Warranty, Repair, and Service Complaints
Manufacturer warranties and optional CITY HOME service programs are not the same.
A manufacturer warranty may cover qualifying defects according to the manufacturer’s terms. Some manufacturers handle claims directly, while others allow CITY HOME to assist.
An optional CITY HOME In-Home Service Program may provide additional repair or replacement benefits when it is specifically listed on the invoice.
Service complaints may involve:
- A defective recliner or power mechanism
- Nonworking speakers, charging ports, or electrical features
- Broken frames, hardware, or mechanisms
- Missing parts
- An incorrectly entered service order
- Delays obtaining parts or an appointment
- A product returned without the reported problem being resolved
Submit photographs and describe each problem separately so that the service order identifies the correct component. Ask for a copy or written summary of the service request.
If a technician cannot complete the repair, request written documentation of the inspection, diagnosis, parts needed, and next step.
CITY HOME Financing Complaints
CITY HOME may offer financing or lease-to-own options through outside providers.
The financing company shown on the agreement generally controls account statements, credit decisions, interest charges, promotional expiration dates, payment posting, late fees, and credit reporting.
Contact CITY HOME when a dispute concerns the purchase amount, returned merchandise, cancellation, or credit that the retailer was supposed to transmit.
Contact the financing provider when the concern involves the account balance, payment allocation, promotional financing terms, or credit reporting.
Keep the sales invoice, financing agreement, return confirmation, refund receipt, account statements, and all correspondence.
Do not post account numbers, Social Security numbers, credit reports, payment-card information, or financing applications in public comments.
CITY HOME Employee, HR, and Applicant Questions
CITY HOME does not prominently publish a universal public Human Resources, payroll, benefits, or employee-relations phone number.
The Sawgrass number 1-954-718-3300 should not be treated as the CITY HOME Human Resources number merely because the showroom shares an address with corporate operations.
Applicants should use the official careers website and the contact information associated with the job posting.
Current employees should use the internal management, Human Resources, payroll, benefits, ethics, or employee-relations channels provided by CITY HOME or the legal employer shown on the pay statement.
Employees at Ashley-branded locations should confirm the legal employer shown on their payroll and tax documents.
Do not publish employee identification numbers, Social Security numbers, payroll records, schedules, medical information, disciplinary records, or private workplace communications in a public review.
CITY HOME Reviews and Complaints
CITY HOME reviews vary by showroom, merchandise, salesperson, delivery team, service technician, financing provider, and complaint route.
Visible commenters on this page discuss an allegedly defective sectional, a noisy recliner, nonworking speakers and charging equipment, an incorrectly entered service request, employee conduct, and difficulty receiving a promised callback.
Another commenter discusses dining chairs that allegedly did not fit the purchased table, disagreement about a 15% restocking fee, customer-service conduct, and a request to apply the disputed amount toward another purchase.
These are individual commenter accounts and do not establish what occurred in every case.
When leaving a CITY HOME corporate-office review below, include the store city, approximate date, merchandise category, general issue, support route used, response time, and whether the complaint was resolved.
Is CITY HOME the Same as Value City Furniture?
No. CITY HOME, formerly CITY Furniture, is a Florida-based company connected to the Koenig family.
Value City Furniture is a separate furniture-store name. Customers should not send a CITY HOME delivery, warranty, employment, or order complaint to Value City Furniture or use Value City contact information for a CITY HOME transaction.
Check the receipt, website domain, financing agreement, and store address before sharing account information or making a payment.
Fake CITY HOME Customer-Support Warning
Use CITYHome.com, the official Help Center, the store locator, or a verified number before providing order, financing, warranty, employment, or payment information.
Be cautious with fake delivery notices, refund offers, financing messages, warranty calls, job offers, and websites that continue to imitate the former CITY Furniture branding.
Do not provide passwords, one-time verification codes, complete payment-card numbers, bank-login credentials, gift-card payments, cryptocurrency, or remote access to a device in response to an unsolicited contact.
CITY HOME Competitors and Related Corporate Office Pages
CITY HOME competes with regional and national furniture, mattress, appliance, decor, and home-improvement retailers. Major competitors include Ashley, Rooms To Go, Living Spaces, IKEA, and other furniture and home-goods businesses.
CITY HOME also operates a number of Ashley locations in Florida under a licensing arrangement. A complaint about one of those stores should identify the location and legal operator shown on the receipt.
Related corporate-office pages include Ashley Furniture Corporate Office, Rooms To Go Corporate Office, Living Spaces Corporate Office, and IKEA USA Corporate Office.
Related Resources
- Official CITY HOME Website
- CITY HOME Help Center
- Manage a CITY HOME Order or Claim
- CITY HOME Shipping and Delivery Information
- CITY HOME Return Policy
- CITY HOME Furniture Protection
- CITY HOME Store Locator
- About CITY HOME
- CITY Furniture Becomes CITY HOME
- CITY HOME Careers
- CITY HOME Privacy Policy
- CITY HOME Terms of Use
Frequently Asked Questions About CITY HOME Corporate Office
Is CITY Furniture now CITY HOME?
Yes. CITY Furniture officially became CITY HOME in June 2026. The legal company continues to identify itself as CITY Furniture, Inc., doing business as CITY HOME.
Where is CITY HOME headquarters?
CITY HOME headquarters is located at 6701 North Hiatus Road, Tamarac, FL 33321.
What is the CITY Furniture headquarters address?
The former CITY Furniture brand and current CITY HOME business use the Tamarac headquarters at 6701 North Hiatus Road, Tamarac, FL 33321.
What is CITY HOME’s corporate phone number?
The published main corporate-office number associated with the Tamarac headquarters is 1-954-597-2200.
Is 1-954-718-3300 the CITY HOME corporate number?
The number 1-954-718-3300 is currently published for the Sawgrass showroom and pickup location at the headquarters complex. It is not identified as a dedicated Human Resources or complaint-department number.
What is CITY HOME Customer Care’s phone number?
The published Customer Care Center number is 1-866-930-4233.
What is CITY HOME’s customer-service email?
The current customer-service email is cu*************@******me.com.
What is CITY HOME’s online sales number?
Online Sales can be reached at 1-954-718-3350.
What is the CITY HOME furniture-service number?
Furniture service and protection-plan assistance is published at 1-954-718-3344.
What is CITY HOME’s Human Resources phone number?
CITY HOME does not prominently publish a universal public HR number. Applicants should use the careers website, and employees should use their authorized internal channels.
Who owns CITY HOME?
CITY HOME is a privately held, family-led company. Andrew Koenig serves as CEO, and co-founder Keith Koenig serves as chairman.
Is CITY HOME the same company as Value City Furniture?
No. CITY HOME, formerly CITY Furniture, and Value City Furniture are separate businesses.
How do I complain about a CITY HOME store?
Contact the store manager first. If the matter remains unresolved, contact Customer Care, request a case reference, and preserve the invoice and earlier correspondence.
How do I report damaged CITY HOME furniture?
Use the order and claim portal promptly and provide clear photographs. CITY HOME currently instructs customers to report delivery damage or defects within one day.
Can I return furniture to the corporate office?
No public return counter is advertised at corporate headquarters. Follow the return or service instructions attached to the purchase and do not ship merchandise to corporate without written authorization.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, complaint-route, and review information for furniture retailers, home-goods companies, manufacturers, financial institutions, airlines, hotels, restaurants, and other major organizations.
This page is designed to help readers distinguish CITY HOME’s Tamarac corporate headquarters from its Sawgrass showroom, Customer Care Center, Online Sales team, furniture-service department, local showrooms, financing providers, Ashley-branded locations, careers portal, and the former CITY Furniture name.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with CITY HOME, CITY Furniture, Inc., the Koenig family, Ashley, any CITY HOME showroom, employee, delivery provider, manufacturer, financing company, protection-plan administrator, or Customer Care representative.
This page is provided for informational purposes only and is not legal, financial, warranty, repair, employment, credit, delivery, or product-safety advice.
Addresses, brand names, telephone numbers, email addresses, leadership roles, store locations, delivery procedures, return policies, warranty terms, financing providers, and complaint routes may change. Review the current invoice, written agreement, and official CITY HOME resources for information applying to a particular transaction.
Share Your Experience
Have you contacted CITY HOME corporate headquarters, Customer Care, a showroom manager, Online Sales, delivery support, furniture service, a protection-plan administrator, a financing provider, Human Resources, or an Ashley location operated by the company?
Share your experience with a furniture order, delivery, damaged item, return, refund, restocking charge, warranty claim, service appointment, financing issue, store employee interaction, job application, or corporate escalation below.
Helpful reviews include the store city, approximate date, product category, general issue, support route used, response time, and whether the complaint was resolved. Please do not post complete order numbers, invoice numbers, financing information, payment-card details, home addresses, personal telephone numbers, private email addresses, employee records, or unredacted receipts.