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Clarion, Front Desk extremely disrespectful and rude. Made a pre-paid reservation which was not honored. Person at the desk was rude and belligerent. Will never work with Clarion ever again!

Clarion, Cockroaches and rude management. After being in the car for 13 hours with 3 children and a bad storm rolling in, we were exhausted and needed a place to stay. Rented two rooms at Clarion in Hopkinsville KY. I could have gotten over the ghetto dirty vibe and smell of illegal substances and dog urine in the main lobby…But the second we opened the door to our rooms, several cockroaches scurried across the floor. When we told the front desk they didn’t seem very phased and tried to give us another room (umm no thanks..?) and absolutely refuse to refund our money. We didn’t even put our things down- just opened the door and walked right out. When I called to speak with management, she basically made fun of our situation and hung up on me. I’m still disgusted.

Clarion, Worst experience ever, and couldn’t even check in for our reservation. If I could rate this hotel a Zero, I would. My daughter booked and paid for a room at the Miami Airport Clarion Inn 6 months in advance for what was to be my dream vacation on a cruise to Bahamas out of Miami. The shuttle driver never showed to pick us up, although we waited for 1 1/2 hours at the airport. Paid for an Uber to go to Clarion. Upon arrival, I witnessed the shuttle van there with the driver playing on his cell phone the entire time we were there. Then, we were told it would be a 5 hour wait (from waitlist) to check in. t appeared to be packed w/ migrants w/ cash in hand to be given rooms that weren’t even booked. We had no choice to find another hotel in Miami Beach, which we had to get another Uber for. This was the most negative experience about my whole vacation. No more Miami, no more Clarion. I will at the very least, demand a refund and also thinking about a lawsuit from this horrific experience in how we were treated.

Your pool is falling apart at the Clarion Asheville Airport on Airport Rd. Tiles are completely missing…the edging around the pool is cracked and peeling. Looks disgusting. The hotel is ok on the interior, but both in and outdoor pool deserve a complete remodel.

My name is Alice Bagoyo, the reservation staff was very accommodating. I am a manager for one of the programs where I work. The staff at the front desk were not very accommodating, one while checking out was but the others were not really accommodating. I was sitting in the eating area, as I normally do at other facilities, having never been bothered before, but I was asked to leave, to go to the lobby, which was already full. I then was told to go to the second floor. Mind you, I do have a heart condition, and I am limited in mobility. Also, other staffers complained that the kitchen worker was very rude, and yelled at them….she said she is cooking for 100+ people and they would need to leave. This is the last time I will stay at Clarion, this place is very dirty, the floors are dirty, the maid tried to come into the room while I was there, and it was not even check-out time. Needless to say, I will not be recommending nor staying at clarion choice hotels, please take me off my membership. I am also calling corporate about treatment.