Clarks Shoes’ U.S. corporate operations are based in Massachusetts. C. & J. Clark America, Inc. maintains a registered office at 140 Kendrick Street in Needham, while the global Clarks business is headquartered in Street, Somerset, England.
This page provides the current Clarks Shoes U.S. corporate address, customer-service phone number, global headquarters information, returns and refunds guidance, store support, complaint-escalation resources and company background.
Important phone-number update: Older Clarks listings show 1-800-211-5461 as the Clarks Shoes customer-service and corporate phone number. Clarks’ current U.S. Contact Us page instead directs customers to 1-414-921-7916 for Customer Care. The older 800 number should no longer be presented as the current U.S. support line.
Clarks Shoes Corporate Office and U.S. Headquarters
- Brand: Clarks
- U.S. Company: C. & J. Clark America, Inc. / C. & J. Clark Retail, Inc.
- Clarks Shoes U.S. Corporate Address: 140 Kendrick Street, Needham, MA 02494, USA
- Clarks U.S. Customer Care Phone Number: 1-414-921-7916
- Customer Care Hours: Monday-Friday, 9 a.m.-6 p.m. Eastern Time; Saturday and Sunday closed
- Customer Service Chat: Available through the Clarks Contact Us page
- Customer Contact Form: Contact Clarks Customer Care
- Customer Service Center: Clarks Customer Services
- Returns and Exchanges: Clarks Returns
- Store Locator: Find a Clarks Store
- Global Registered Office: 40 High Street, Street, Somerset BA16 0EQ, United Kingdom
- Corporate Responsibility: Clarks Corporate Site
- Official U.S. Website: Clarks.com
Where Is Clarks Shoes U.S. Headquarters?
Clarks’ current U.S. corporate and registered-office address is:
C. & J. Clark America, Inc.
140 Kendrick Street
Needham, MA 02494
USA
Clarks’ current U.S. Privacy Policy identifies C. & J. Clark America, Inc. at this address. The company’s U.S. Terms and Conditions also direct certain formal notices involving C. & J. Clark Retail, Inc. to 140 Kendrick Street.
This is the address readers are generally looking for when searching for the Clarks Shoes U.S. headquarters, Clarks corporate office in Massachusetts, Clarks Shoes corporate address or Clarks Shoes USA headquarters.
Where Is the Global Clarks Headquarters?
Clarks is a British footwear company, and its global headquarters should not be confused with the Massachusetts U.S. operation.
Clarks’ global registered office is:
C. & J. Clark International Limited
40 High Street
Street, Somerset BA16 0EQ
United Kingdom
The Clarks business originated in Street, Somerset, in 1825, and the company’s current corporate and historical materials continue to identify Street as the home of the global organization.
Therefore, a search for Clarks head office or Clarks headquarters can produce two different correct answers depending on whether the person means the global company or the U.S. operation.
What Is the Clarks Shoes Corporate Office Phone Number?
Clarks does not currently publish a separate U.S. telephone number specifically labeled as a corporate headquarters switchboard on its main customer Contact Us page.
For ordinary U.S. assistance, Clarks currently publishes:
as its U.S. Customer Care number.
The older 1-800-211-5461 number appears on previous Clarks corporate-office listings and in the older image previously used on this page. It is not the number currently shown on Clarks’ U.S. Contact Us page and should not be relied upon as the present customer-service line.
Clarks Shoes Customer Service
Clarks Customer Care can be reached at 1-414-921-7916.
Current support hours are:
- Monday-Friday: 9 a.m.-6 p.m. Eastern Time
- Saturday-Sunday: Closed
Clarks also provides a virtual assistant and live-chat escalation through its website. If the automated assistant cannot resolve the problem during Customer Care operating hours, the conversation can be transferred to a member of the support team.
Customer Care can assist with issues including:
- Online orders
- Order tracking
- Shipping and delivery
- Returns and exchanges
- Refunds
- Gift cards
- Product and sizing questions
- Account issues
- Store information
- General customer complaints
How to Contact Clarks Online
Clarks provides an official online contact form for U.S. customers who prefer not to call.
Use the Clarks Contact Us page to access:
- Customer Care phone support
- Virtual-assistant and live-chat support
- The customer contact form
- Order tracking
- Returns and refund information
- Store contacts
Clarks does not prominently publish one universal general customer-service email address for U.S. order and product support on its current Contact Us page. The contact form is therefore the better written-support route for ordinary customers.
Clarks Returns, Exchanges and Refunds
Clarks currently allows eligible unworn or unused merchandise in its original condition and packaging to be returned or exchanged within 45 days of purchase.
For online purchases:
- Customers can start a return or exchange through the official online return process.
- Mail returns currently carry a $5 return-shipping charge deducted from the refund.
- The $5 charge does not apply to faulty merchandise.
- Eligible exchanges are currently free.
- Eligible online orders can be returned to a Clarks retail store without the mail-return charge.
- Items identified as Final Sale cannot generally be returned or exchanged.
After a return has been received and inspected, Clarks issues the refund to the original payment method. Clarks advises customers to keep the return tracking number until the refund appears.
Use the official Clarks Returns and Exchanges page before sending merchandise back.
Clarks Store Complaints
A problem involving a particular Clarks retail or outlet store should generally begin with the store itself.
For an in-store issue:
- Speak with the employee involved when appropriate.
- Ask for the store manager: A manager may be able to resolve a pricing, promotion, return, product or employee-service issue immediately.
- Keep your receipt: Save the purchase receipt and any promotional material connected with the dispute.
- Note the store location and date: These details help Customer Care identify the correct store.
- Contact Clarks Customer Care: If the store cannot resolve the problem, call 1-414-921-7916 or use the official contact form.
Use the Clarks Store Locator for current store addresses, phone numbers and hours.
How to Escalate a Clarks Shoes Complaint
If a Clarks order, return, refund, gift card or store complaint remains unresolved, keep a clear record of the issue before requesting additional review.
- Start with Customer Care: Call 1-414-921-7916, use chat or submit the official contact form.
- Keep proof of purchase: Save receipts, order confirmations and payment information.
- Document shipping or return activity: Keep carrier tracking, return labels and refund-confirmation emails.
- Save screenshots when helpful: This can be useful for gift-card, checkout or website problems.
- Request further review: Ask Customer Care whether the issue can be escalated if the first response does not resolve it.
- Use the U.S. corporate address when appropriate: Formal correspondence may be directed to the appropriate Clarks U.S. entity at 140 Kendrick Street, Needham, MA 02494.
Clarks Gift Card Complaints
Gift-card problems can involve balances, checkout errors, lost cards or an order failing after a balance appears to have changed.
If a gift-card balance appears incorrect:
- Keep the physical or electronic gift card.
- Save the original purchase receipt if available.
- Take a screenshot of the balance or checkout error when possible.
- Keep any order confirmation or failed-order message.
- Contact Clarks Customer Care promptly.
Never post a complete gift-card number or security code publicly. Treat those numbers like cash and provide them only through verified Clarks support channels.
Clarks Product Quality and Faulty Shoes
If a customer believes a Clarks product is faulty, the appropriate process can depend on when and where the footwear was purchased.
Clarks’ current return information provides a specific process for faulty goods reported within 60 days of the purchase date through its returns system.
For a product-quality complaint, keep:
- The purchase receipt or online order record
- The product name and size
- Photos showing the problem
- The approximate amount of wear
- Any previous store or Customer Care response
Products purchased from another retailer may need to be handled through the retailer that sold the shoes, depending on that seller’s policy and the nature of the issue.
Clarks Human Resources and Careers
Clarks does not prominently publish a general-purpose U.S. Human Resources phone number for job applicants on its customer-service pages.
People interested in retail, corporate, design, merchandising, supply-chain, technology or other Clarks employment opportunities should use Clarks’ official careers resources rather than the customer-service phone number.
Current employees should use internal Human Resources, payroll and benefits contacts supplied by Clarks.
About Clarks Shoes
Clarks was founded in Street, Somerset, England, in 1825 by brothers Cyrus and James Clark.
The company’s history began with a sheepskin slipper and developed into a global footwear business known for combining comfort, fit and distinctive shoe design.
Well-known Clarks styles include:
- Wallabee
- Desert Boot
- Desert Trek
- Clarks Originals collections
- Cloudsteppers
- Casual and dress shoes
- Boots and sandals
- Performance and walking footwear
Clarks celebrated its 200th anniversary in 2025 and continues to sell footwear through retail, online, wholesale and franchise channels around the world.
Who Owns Clarks?
Clarks is no longer solely a Clark-family-owned company. LionRock Capital acquired a majority stake in Clarks in 2021, while members of the Clark family remained invested in the business.
Clarks is now a major footwear brand within the broader Viva Goods business portfolio. Viva Goods’ 2025 annual results identify Clarks as by far the largest contributor to its multi-brand apparel and footwear operation.
The ownership structure does not change the normal support route for U.S. customers, who should continue to use Clarks Customer Care and the U.S. retail operation for order and product issues.
Clarks Global Leadership
Clarks’ executive leadership has undergone changes in recent years. Jonathan Ram left the chief executive role in 2024, after which the company operated under interim leadership arrangements.
For customers, store complaints, orders and returns, the appropriate route remains Clarks Customer Care rather than attempting to contact individual global executives.
Clarks Competitors and Related Corporate Offices
Clarks competes across casual, comfort, fashion, dress and lifestyle footwear, so its competitor set includes athletic brands as well as specialty shoe companies.
- Nike Corporate Office — athletic, casual and lifestyle footwear
- Adidas Corporate Office — athletic and lifestyle footwear
- Skechers Corporate Office — casual, comfort and performance footwear
- Cole Haan Corporate Office — dress, casual and lifestyle shoes
- Johnston & Murphy Corporate Office — dress and casual footwear
Clarks Shoes Reviews on CorporateOfficeHeadquarters.com
There are currently three visible reader reviews on this Clarks Shoes CorporateOfficeHeadquarters.com page.
A December 2024 review describes dissatisfaction with an employee interaction and a clearance promotion at a Clarks outlet in Myrtle Beach, South Carolina.
Another December 2024 reviewer describes difficulty reaching Clarks support and reports a gift-card balance problem while attempting to place an online order.
A December 2023 review describes receiving two different shoe sizes in the same box after purchasing from a Clarks store in Bloomington, Minnesota, which required the customer to return to the store.
These three individual reviews focus on store service, access to customer support, a gift-card issue and an incorrect product pairing. Three reviews are not enough to establish broad customer-service or product-quality trends across Clarks.
Frequently Asked Questions
Where is Clarks Shoes headquarters?
Clarks’ global headquarters is in Street, Somerset, England. Its U.S. corporate operation is associated with 140 Kendrick Street, Needham, MA 02494.
Where is Clarks Shoes U.S. headquarters?
C. & J. Clark America, Inc. lists its U.S. registered office at 140 Kendrick Street, Needham, Massachusetts 02494.
What is the Clarks Shoes corporate office address?
For the U.S. business, the current corporate and registered-office address is 140 Kendrick Street, Needham, MA 02494.
What is the Clarks head office phone number?
Clarks does not currently publish a separate U.S. corporate switchboard on its main Contact Us page. For U.S. Customer Care, call 1-414-921-7916.
What is the Clarks Shoes corporate office phone number?
For current U.S. customer assistance, use 1-414-921-7916. The company does not currently label a separate phone number on its U.S. Contact Us page as a dedicated corporate-office line.
Is 1-800-211-5461 still the Clarks customer service number?
That number appears in older Clarks listings, but Clarks’ current U.S. Contact Us page instead lists 1-414-921-7916 for Customer Care.
What are Clarks customer-service hours?
Current U.S. Customer Care hours are Monday through Friday from 9 a.m. to 6 p.m. Eastern Time. Customer Care is closed Saturday and Sunday.
How do I contact Clarks online?
Use the official Clarks Contact Us page for chat and the customer contact form. The Customer Services center also provides order tracking, return, shipping and FAQ resources.
How long do I have to return Clarks shoes?
Clarks currently allows eligible unworn or unused merchandise to be returned or exchanged within 45 days of purchase, subject to its current exclusions and conditions.
Does Clarks charge for returns?
Clarks currently deducts a $5 return-shipping charge for eligible mailed U.S. returns. Exchanges are free, faulty-item returns are exempt from that charge, and eligible online purchases may be returned to a Clarks retail store without the mail-return fee.
How do I complain about a Clarks store?
Start with the store manager and keep your receipt and visit details. If the store cannot resolve the issue, contact Clarks Customer Care at 1-414-921-7916 or use the official contact form.
Who owns Clarks Shoes?
LionRock Capital acquired a majority stake in Clarks in 2021, with the Clark family retaining an investment. Clarks is now a major footwear brand within the Viva Goods business portfolio.
Is Clarks an American company?
No. Clarks is a British footwear company founded in Street, Somerset, England. C. & J. Clark America, Inc. operates the company’s U.S. business.
How do I file a corporate complaint with Clarks?
Begin with Clarks Customer Care by phone, chat or contact form. Keep receipts, order and return documentation and request additional review if necessary. Appropriate formal U.S. correspondence can be directed to the Clarks entity at 140 Kendrick Street, Needham, MA 02494.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes headquarters addresses, corporate and customer-service contacts, complaint-escalation information and reader reviews. This Clarks Shoes page distinguishes the Massachusetts U.S. office from Clarks’ global headquarters in Somerset and separates current Customer Care information from older telephone listings.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Clarks, C. & J. Clark America, Inc., C. & J. Clark Retail, Inc., C. & J. Clark International Limited, Viva Goods, LionRock Capital or any Clarks retail location. This page is provided for informational, review, complaint and feedback purposes.
Corporate addresses, phone numbers, customer-service hours, return policies, store locations, ownership arrangements and support procedures can change. Confirm time-sensitive information directly through Clarks before mailing merchandise, sending formal correspondence or providing sensitive information.
Clarks Shoes Complaints, Reviews and Feedback
Have you contacted Clarks Customer Care, a Clarks store, returns support or the U.S. corporate office? Share a firsthand review below. Useful feedback may address shoe quality, sizing, online orders, gift cards, shipping, returns, refunds, store service or complaint handling.
Describe what happened, approximately when it occurred, which Clarks support route or store you used and how the company responded. Do not publish complete order numbers, gift-card information, payment details, passwords, home addresses or other sensitive personal information.
