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Coast Dental, My second appointment at Coast Dental was a completely different experience from my first. The hygienists, receptionist, and doctor were all professional and kind during my initial visit. However, this time I encountered the Office Manager (OM), and it was anything but pleasant.

While I was in the waiting room, another new patient arrived for a periodontal consultation. The receptionist informed her that she needed to provide recent X-rays. She explained that she had them done just last week at her regular dentist. The OM told her the office couldn’t retrieve the X-rays until the other dentist opened at 9 AM, meaning she would need to reschedule. Understandably, the patient was frustrated and asked why she hadn’t been informed beforehand. She expressed that, had she known, she would have brought the X-rays. The OM told her it was her responsibility to know.

After they tried to reschedule her, she declined and left, saying, “Good luck,” to which I politely responded, “I’ll be fine. I hope your day gets better.” That should have been the end of it. But moments later, the OM turned to me and asked, “Do you want to cancel your appointment too?” I was stunned. She continued questioning me about the earlier interaction, asking for my opinion and becoming argumentative when I disagreed. When I calmly explained that I thought the office should have communicated better, she accused me of being hostile. I wasn’t. I was simply responding to her questions. It escalated unnecessarily, and I felt increasingly uncomfortable. I ultimately asked for my X-rays, which I had paid $500 for just two weeks prior, and requested to cancel my appointment. Later, I reconsidered and went back inside, hoping to speak with the doctor directly. I believed the situation should be addressed, as the OM’s behavior was unprofessional. However, she claimed the doctor was already aware of her side of the story and dismissed me as a patient. To make matters worse, she followed me outside, continuing to confront me. Another staff member even used inappropriate language toward me, which was completely unnecessary and unprofessional. I eventually left the premises, shocked and disappointed by how I was treated. I’ve contacted the corporate office and was told a district manager would call me back. As a paying customer, I expect to be treated with respect, and this experience was unacceptable. I sincerely hope appropriate actions are taken to prevent this from happening to others.

Coast Dental, Terrible Service. Overcharged me and did not submit the correct codes to the insurance company still dealing with this issue 6 months later. Still waiting for the district manager to call me from two months ago. Inquired numerous times.

Coast Dental, Terrible Company. Overcharging after service. Closed office. Corporate doesn’t return calls or texts.

Coast Dental, waiting on refund. Also sorry service. Below 1 star!! I had a Visa card for $750.00 from Humana , it was going to expire so I let them run the whole amount on account. then they delayed work changed dentists, went without a dentist all kinds of stuff. I decided to just let it go . then I had to have some work done. All I have are 8 bottom teeth. The staff ‘s attitude seemed so bad that I told them to just refund the balance back to me or my insurance. this was close to first of the year. Last I talked to them they said it would be July. !! it is now October, still no refund!! it amounts to app. $600.00 !! the office is Palm Coast, Fl. The staff just shuffle it from one person too another. Then the office manager, when she is there says the only way she can contact the corporate office is e mail!! I found their corporate info right here on line. I would not bring an enemy to this office!!!

My wife went to Coast Dental in Sebring, Florida. She provided her insurance while at the office. They did not tell her she had to pay money while present at office, Coast Dental emailed her not 20 minutes after leaving the office stating she had an outstanding balance of $71.00. As of today they still have not put the claim in to the insurance but still send bills out to her. Her visit was7/30/24. Today is 9/23/24. Do not use Coast Dental They Do Not Abide By Rules.