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Comcast customer service is not good. i cannot even talk to a us agent. all i get is people i cannot understand their talking.. I cannot even get a US representative to talk to. all I get is people in another country that I cannot understand them when they talk.

Comcast, Customer Support via the corporate’s automatic system. The process to navigate the automatic system is extremely frustrating for customers. I have questions about my bill and needed to speak with a live agent. However I was referred to the automatic system even though I declined that option. Comcast/Xfinity is a classic example of what happens with monopolizes; the customer’s needs and the availability to support those needs is the least in the company’s priorities. Not happy with the service or the company and exploring other options.

This is a complaint about Comcast and how this company trying to rip people off. We’ve been a loyal customer of Comcast since 2014. We signed up for unlimited Internet. In October we received a bill with one time 100$ charge for additional usage without contacting us with their explanation about changes in charges. I was on the phone with representative Twra from Comcast in October for three hours she promised to waive one-time charges 100$ and my next bill with unlimited Internet will be 104.51. I received a bill in November for 246.13 with 100$ From the last bill + 12,09$ partial charges and $30 one-time charges for this bill. On November 13 I spoke with Julia, she promised a lot but didn’t do anything. On November 21 I spoke with Sarah, and she waved 100$ One time Charges and promise to waive $42.09. My bill at this time is supposed to be $104, 04. Today November 23 I checked my balance and 42,09 still remains. I called again and spoke with Jay who did not help me and promised that supervisor Nelson or he will call me back in 30 minutes with explanations of my situation. I waited for one hour and did not receive a callback. I decided to call again this time to the billing department and spoke with Kelly, she helped me with $42.09. Finally, on November 23 I paid my bill of $104.04. To resolve this problem I called customer service five times and spent on the phone around 10 hours. This is an awful experience with Comcast and I would like to discuss moral and material damage with a representative from the corporate office. Please contact me by email.

Hello,

On Sunday, April 9th, a tree fell in my neighbors’ yard.

It fell across their driveway and took out my electricity and my internet/phone.

After contacting local law enforcement and the power company, I contacted Comcast/Xfinity to report the outage.

Cathy, the agent I spoke with didn’t give me any information on when my service would be restored.

Later in the afternoon, I received an email from Comcast/Xfinity that my service appointment was scheduled for Tuesday, April 11th between 1:00 and 3:00 pm.

I contacted Comcast/Xfinity on Monday to see if I could get my service restored sooner as I am on disability and I need my house phone.

Muriel, the agent I spoke with told me that he was going to change my service request to a priority and that a technician would be at my house before 5:00 pm.

At 4:30 pm, I received a call from a Comcast/Xfinity number (888-934-6489) and nobody ever said anything. I could hear people talking in the background but nothing was ever said to me, even after I said “hello” at least a dozen times. I finally disconnected the call at 5:12 pm.

At 6:00 pm, I contacted Comcast/Xfinity again and Jordan, the agent could only confirm the appointment for today and verify what the previous agents told me.

I realize that my service was interrupted on a Sunday, on Easter Sunday but it shouldn’t take over 48 hours for my services to be restored.

I also asked if I was going to receive a credit on my account due to the interruption; I was told a $20 credit would be applied to the next billing cycle. I am not pleased with this process.

As I mentioned earlier, I do have a cellphone, I am disabled and I need my house phone.

I also don’t appreciate being misled regarding the restoration of my service.

I am supposed to be “an exceptional customer” yet I can’t get a technician to repair the line to my house within a reasonable amount of time.

Your customer service skills really suck and are disappointing.