Many customers search for the Comcast corporate office when they need help with an Xfinity complaint, billing dispute, internet outage, technician no-show, downed cable line, refund issue, Xfinity Mobile problem, Comcast Business concern, or a complaint that was not resolved through normal customer support.
This page provides Comcast headquarters and corporate office contact information, the Comcast corporate address in Philadelphia, phone number options, Xfinity complaint routes, escalation tips, review themes, and related telecom corporate office resources.
Comcast Corporate Office and Headquarters Contact Information
- Comcast Corporate Office Address: Comcast Corporation, Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103
- Comcast Headquarters / SEC Address: One Comcast Center, Philadelphia, PA 19103-2838
- Comcast Corporate Phone Number: 1-215-286-1700
- Xfinity Customer Support Phone Number: 1-800-934-6489 / 1-800-XFINITY
- Comcast Stock Symbol: CMCSA
- Official Comcast Corporate Website: Corporate.Comcast.com
- Comcast Corporate Contact Page: Comcast Contact Information
- Xfinity Support Contact Page: Xfinity Contact Us
- Xfinity Customer Experience Page: Xfinity Customer Support Options
- Report Refund, Payment or Safety Issues: Xfinity Report an Issue
- Comcast Business Contact: Comcast Business Contact Us
Comcast Headquarters Address and Contact Update
The Comcast corporate office is located at Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103. Comcast’s corporate filings also identify the company’s headquarters as One Comcast Center, Philadelphia, PA 19103-2838. Customers may search for this as Comcast headquarters Philadelphia PA, Comcast Philadelphia office, Comcast corporate office locations, Comcast office, or Comcast corporate address.
The old page listed 1-215-665-1700 as the corporate phone number. A more current Comcast corporate phone number listed in company filings is 1-215-286-1700. For ordinary Xfinity internet, TV, mobile, voice, billing, outage, appointment, or equipment issues, use Xfinity support first rather than calling corporate headquarters.
Comcast vs. Xfinity: Which Route Should You Use?
Comcast Corporation is the parent company, while Xfinity is the consumer-facing brand for many residential internet, TV, mobile, voice, home security, and streaming services. If your issue is about your home internet, cable TV, Xfinity Mobile, bill, appointment, modem, line, or account, the Xfinity support route is usually the best first step.
The Comcast corporate office is more appropriate for formal correspondence, investor matters, corporate questions, executive-level escalation, unresolved complaints, and company-level concerns. For most service problems, start with Xfinity support, document the issue, and escalate only if the normal support route fails.
Choose the Correct Comcast or Xfinity Support Route
Xfinity Residential Internet, TV, Voice and Mobile
For residential Xfinity service issues, call 1-800-934-6489, use the Xfinity app, or use Xfinity Assistant. These are the best routes for internet outages, modem issues, Wi-Fi problems, TV service, Xfinity Mobile, billing, appointments, and account access.
Refund, Payment and Safety Concerns
For refund issues, payment problems, or safety concerns such as low-hanging cable wires, use Xfinity’s official Report an Issue page when available. If you are not an Xfinity customer, call 1-800-934-6489.
Comcast Business
For Comcast Business internet, voice, Ethernet, mobile, enterprise, or account questions, use Comcast Business support or the Comcast Business contact page rather than the residential Xfinity support route.
Corporate and Investor Questions
For corporate matters, investor relations, governance, SEC filings, media, or formal written correspondence, use Comcast Corporation’s corporate website or write to Comcast Corporation at Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103.
Accessibility and Specialized Support
For accessibility questions, disability support, service accessibility, or communications needs, use Comcast or Xfinity’s official accessibility support routes so your request reaches the correct team.
What to Have Before Contacting Comcast Corporate Office
- Your Xfinity or Comcast account number
- The service address tied to the account
- The best phone number and email address for follow-up
- Copies of recent bills, payment confirmations, credits, or disputed charges
- Dates and times of outages, technician appointments, missed appointments, or support calls
- Ticket numbers, chat transcripts, app screenshots, emails, or case numbers
- Photos of downed wires, equipment, installation problems, or property damage, if relevant
- The specific resolution you want, such as a credit, repair appointment, refund, cancellation confirmation, service restoration, supervisor review, or written response
How to Escalate a Comcast or Xfinity Complaint
- Start with Xfinity support. Call 1-800-934-6489, use the Xfinity app, or use Xfinity Assistant.
- Ask for a ticket or case number. Keep records of every call, chat, appointment, promised credit, technician visit, and support response.
- Use the correct issue page. Refund, payment, and safety issues should be submitted through the appropriate Xfinity report route when available.
- Request supervisor review. If the issue is unresolved, ask that the complaint be escalated to a supervisor, loyalty team, billing team, technical team, or local operations team.
- Contact Comcast corporate if normal support fails. For unresolved complaints, send written correspondence to Comcast Corporation, Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103.
- Use outside resources when appropriate. Depending on the issue, consider your card issuer, local franchise authority, state attorney general, FCC, FTC, consumer protection agency, or local utility/safety office.
Common Reasons Customers Contact Comcast Corporate Office
- Billing increases, pricing disputes, package changes, late fees, or promised credits not applied
- Internet outages, slow speeds, modem problems, Wi-Fi issues, or service interruptions
- Technician no-shows, canceled appointments, poor installation, or repeated repair visits
- Downed, low-hanging, damaged, or unsafe cable wires
- Xfinity Mobile billing, device, activation, line, or trade-in problems
- Cancellation, final bill, equipment return, or collection disputes
- Difficulty reaching a live person or getting a supervisor callback
- Refund, payment, autopay, or unauthorized charge concerns
- Comcast Business service, billing, or contract issues
- Corporate, investor, media, public policy, or formal correspondence matters
Billing, Pricing and Package Complaints
Billing complaints are among the most common reasons customers look for a Comcast corporate contact number. If your issue involves a price increase, missing discount, plan change, late fee, autopay issue, promotional rate, cancellation fee, or promised credit, save copies of each bill and support conversation.
When contacting Xfinity or Comcast corporate, explain the timeline clearly. Include the old plan, new plan, date of the change, promised price, name of the representative if known, ticket number, and the exact credit or correction you are requesting.
Outages, Technician Appointments and Wire Complaints
If your Comcast complaint involves an outage, slow internet, technician no-show, repeated repair appointment, damaged cable, or low-hanging wire, document each appointment and support call. For wire or safety concerns, take photos from a safe distance and use Xfinity’s official report route or call support.
Do not touch downed or damaged lines. If a wire creates an immediate safety hazard, contact the appropriate emergency, utility, or local safety authority in addition to Comcast or Xfinity support.
Xfinity Mobile Complaints
Xfinity Mobile complaints may involve device financing, trade-ins, line activation, SIM or eSIM issues, roaming, promotions, billing, number transfers, or service cancellation. Keep order confirmations, device IMEI information, shipping records, trade-in receipts, billing screenshots, and chat transcripts.
If you are disputing a phone charge, device installment, or promotion, ask Xfinity Mobile support for a case number and written explanation. If the issue remains unresolved, include all records when escalating to Comcast corporate or your payment provider.
Unfamiliar Comcast or Xfinity Charges
If you see an unfamiliar Comcast, Xfinity, Xfinity Mobile, Comcast Business, cable, internet, equipment, or streaming charge, review your recent bills, autopay settings, equipment returns, mobile lines, installation charges, streaming add-ons, and family account activity first.
For help researching confusing billing descriptors or unfamiliar card charges, visit ChargeOnMyCard.com. If you believe a charge is unauthorized, contact Comcast or Xfinity and your bank or card issuer promptly.
Scams, Fake Support Numbers and Account Security
Be careful with search results, ads, calls, texts, emails, or pop-ups that claim to provide a special Comcast refund department, Xfinity corporate number for complaints, account security department, equipment return shortcut, or discount offer. Use official Comcast, Xfinity, and Comcast Business websites whenever possible.
Never provide your Xfinity password, bank login, one-time passcode, full card number, Social Security number, remote computer access, or identity documents to a caller or message you cannot verify. For fake support numbers, refund scams, account takeover attempts, phishing texts, or suspicious payment requests, visit ThinkItsAScam.com.
Comcast Reviews and Complaints
Current CorporateOfficeHeadquarters.com review themes for Comcast include complaints about unresolved service appointments, downed or loose wires, difficulty reaching a live person, billing increases, dropped support calls, poor follow-up, chatbot frustration, unresolved tickets, and difficulty getting supervisor callbacks. Several comments describe long-term customers who say they struggled to get billing or service problems corrected.
These reviews are individual customer experiences and may not represent every Comcast, Xfinity, or Comcast Business customer. If you leave a Comcast review below, include whether your issue involved billing, internet, TV, mobile, business service, technician appointments, wires, cancellation, equipment return, or customer support.
About Comcast Corporation
Comcast Corporation is a media and technology company headquartered in Philadelphia, Pennsylvania. Comcast’s businesses include residential connectivity, business services, wireless, video, voice, entertainment, studios, theme parks, and related media and technology brands.
Many residential services are marketed under the Xfinity brand. Comcast also operates Comcast Business, NBCUniversal, Universal Destinations & Experiences, and other businesses. Comcast trades under the stock symbol CMCSA.
Comcast Competitors and Related Corporate Office Pages
Comcast and Xfinity compete with other internet, wireless, cable, telecom, streaming, and business connectivity companies. Related corporate office pages include Xfinity Corporate Office, Verizon Corporate Office, AT&T Corporate Office, Spectrum Corporate Office, T-Mobile Corporate Office, Cox Communications Corporate Office, and Frontier Communications Corporate Office.
Related Comcast and Xfinity Resources
- Comcast Official Contact Information
- Comcast Corporate Website
- Xfinity Contact Us
- Xfinity Customer Support Options
- Report an Xfinity Refund, Payment or Safety Issue
- Comcast Business Contact
- Comcast Customer Service Numbers
- Xfinity Corporate Office
- Verizon Corporate Office
- AT&T Corporate Office
- Spectrum Corporate Office
- Help With Unfamiliar Card Charges
- Scam and Fake Support Number Warnings
Frequently Asked Questions About Comcast Corporate Office
Where is Comcast corporate office?
Comcast corporate office is located at Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103. Comcast’s corporate filings also list One Comcast Center, Philadelphia, PA 19103-2838.
What is the Comcast corporate office phone number?
The Comcast corporate office phone number listed in company filings is 1-215-286-1700. For Xfinity customer support, call 1-800-934-6489.
How do I complain to Comcast corporate?
Start with Xfinity support and request a ticket or case number. If the complaint is not resolved, send written correspondence to Comcast Corporation, Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103, and include your account number, service address, timeline, support records, and requested resolution.
What is the Xfinity corporate number for complaints?
For Xfinity complaints, start with 1-800-934-6489, the Xfinity app, Xfinity Assistant, or the official Xfinity contact page. Comcast corporate headquarters can be reached at 1-215-286-1700 for corporate-level matters.
Is 1-800-266-2278 still the best Comcast number?
Some older listings and searchers refer to 1-800-COMCAST, but Comcast and Xfinity’s current support pages emphasize 1-800-934-6489, also known as 1-800-XFINITY. Use the current official Xfinity support route first.
Where is Comcast headquarters in Philadelphia PA?
Comcast headquarters is at Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103. The company’s SEC filing also lists One Comcast Center, Philadelphia, PA 19103-2838.
Is Comcast the same as Xfinity?
Comcast Corporation is the parent company. Xfinity is the consumer-facing brand for many residential internet, TV, mobile, voice, and home services.
How do I report a downed Comcast or Xfinity wire?
Use Xfinity’s official report route or call 1-800-934-6489. Do not touch downed, damaged, or low-hanging wires. If there is an immediate safety hazard, contact local emergency or utility authorities.
Who are Comcast’s current CEOs?
Comcast’s current corporate leadership lists Brian L. Roberts and Michael J. Cavanagh as Co-CEOs of Comcast Corporation. Because leadership can change, confirm current executive information on Comcast’s official leadership page.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate office, headquarters, complaint, review, and escalation information for many years. This Comcast corporate office page is designed to help readers identify the correct headquarters address, corporate phone number, Xfinity support route, complaint escalation path, and related telecom resources.
Because telecom contact details, support forms, phone numbers, billing policies, app tools, and corporate structures can change, readers should confirm time-sensitive information directly with Comcast, Xfinity, Comcast Business, their online account, or the appropriate agency before mailing documents or relying on a specific department route.
Page Update Note
This Comcast corporate office page was updated on June 28, 2026 to verify the Philadelphia headquarters address, update the corporate phone number, clarify Comcast versus Xfinity support routing, remove reliance on outdated live-person and email details, add billing and service complaint guidance, and summarize current COH review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not officially connected with Comcast Corporation, Xfinity, Comcast Business, NBCUniversal, any Comcast employee, technician, store, contractor, support representative, or affiliate. This page is provided for informational purposes and to give readers a place to share general reviews, complaints, corrections, and feedback about their own experiences.
Share Your Experience
Have you contacted Comcast corporate office, Comcast headquarters, Xfinity support, Comcast Business, a technician, a local Xfinity store, or corporate escalation about a complaint? Share your general experience below to help other readers understand what worked, what did not, and which support route helped resolve the issue. Do not post private account numbers, full addresses, payment details, passwords, Social Security numbers, or personal contact information in public comments.