Extra Space Corporate Office Headquarters 

Extra Space, Way too much money. You have raised my rent 3 times since I have moved into a unit, within 2 year’s. I’m 77 year’s old and with inflation it’s killing me. You raise rent because you can, not because you have to!!! That’s very sad!!! I’m getting out of my Extra Space unit as fast as I can!!!!!! Bad business practices !!!!

Extra Space, Hard to get in touch with staff that can help. My Extra Space storage unit is 606 located in Port Arthur Texas, 77640 on 9595 highway 69, the Extra Space storage. Rats have eaten through my boxes, items have mold all over them, clothes are wet, mold is on the top of the unit. I have taken pictures with the manager for my insurance claim, yet no one responded, it is going on two months and still no responds from the insurance company. I have reached out to Extra Space Storage the manager always has an attitude, stating she doesn’t have anything to do with the insurance company. She refused to give me the corporate number or her supervisors contact information.

The Manager Name Linda That Needs To Mind Her Own Business And Not Wanting To Be Buddy Buddy With Her Tenants. There Is A Manager Where I Rent Three Units At That Is Very Unprofessional. She Will Stop Payments, Then Charge Me Late Fee, Even Lien Fees On My Unit Just Because I Refuse To Stoop To Her Level. I Am Pay For My Unit Maybe Late A Time A Two But Now She Act Like She Owns The Place And Wants To Kick Me Out Because I Won’t Stop By The Office And Talk To Her. News Flash Linda Do Your Job And Stop Looking On Top Of People’s Unit Or Treatening To Kick Them Out Because You Want To Be Bossy And Be A Bully Your To Old To Be Playing These Childish Games.

I gave a 2 star rating specifically because of the nice lady in customer service (Lisa) to whom I spoke. She was very customer-friendly. Not so much the manager at rental location. I spoke with the manager at the rental location I use when I had difficulty accessing my unit. I NEVER had an issue when the location was run by Devon Self Storage, whose employs were always very courteous and helpful, which is not the case with interaction I have had since the location was bought out by Extra Space Storage. The Manager, Richard, I attempted to speak with was VERY RUDE and talked down to me as if I were a child, informing I had been given certain information. He was so interested in justifying his position that he never listened to a word I said, and he ended the conversation by saying “I am not going to argue with you.” I now have concerns I will be unable to access my storage unit at all.

I had been renting a unit from the Framingham, MA Concord St facility for over 3 years after downsizing in my retirement. The original manager was a lovely man who was pleasant, supportive, and helpful. Unfortunately, the new manager is the exact opposite. A very heated confrontation ensued when I accidentally threw a yoga mat and small plastic item into the dumpster area. There was not sign stating renters could not use this dumpster. He ran out and told me he would charge my unit a fine if I did not remove it. I then asked for his card and the discussion got abusive between us both. I, too, lost my cool at that point. However, I am a 73 year old woman who was moving items on my own and was not aware ot dumpster rules. I have vacated my storage unit !!!!!