Reach Extra Space Corporate Office Headquarters 

Extra Space Storage, Unfair Fees, Misleading Pricing, and Broken Promises.

I strongly caution anyone considering renting from the Oakley, Ohio Extra Space Storage location. I’ve never been more frustrated with a business.

When I signed up in November 2024, I was quoted a monthly rate of $88. Within just three months, that rate more than doubled — something I was never told to expect. I’ve now faced escalating fees, including a $200+ lien fee, and I’m being told I owe $500 or my unit and belongings will be auctioned off on June 14. I’ve spoken with the manager, Lee, who initially promised to refund part of the lien fee — a refund I never received. She also justified the drastic price increase by claiming it was due to the area the facility is in, while noting that just five miles away the same-sized unit would cost a fraction of what I’m paying. This experience has felt deeply dishonest and predatory. I’ve already contacted two local news outlets, and I plan to bring media attention to this situation. Renters deserve fair pricing, honest communication, and transparency — not surprise fees and empty promises. Please beware before storing your items here.

Extra Space Storage, Poor customer service. We have been at “Life Storage” since 2012. We have the best service Always with Life Storage. Since it became Extra Space Storage, there is no customer service! Nor do they care about the customer. I was trying to end storage in one unit and move to another. They would only transfer and wouldn’t give me the internet rate. I didn’t want to “transfer”. I wanted to cancel my contract & get a new unit. She said I couldn’t get the internet rate because I was already a customer. She just wasn’t hearing me…..she was a fill in, so couldn’t fault her completely. When I spoke with the district manager now today, she was not willing to work with me to get the internet rate. Next step, contact head office. This company is Horrible!

Extra Space, Damage To Moving Company Truck. We Are A Moving Company Out Of Colorado Springs, Co. We Were Moving A Customer At The Storage Unit At 4095 Lee Vance Dr, Colorado Springs, Co. One Of Their Doors Fell Down On The Top Of Our Cab, Damaging The Roof Of The Truck And Windshield Is Leaking When It Rains. This Happened In February 1, 2025 And No One Will Return Our Calls For Claim. The Manager Has Video, Has Stated It Was Their Fault And Filed A Incident Claim With The Company And The District Manager, Britney Rodriquez Will Not Return Emails Or Answer To His Request For Claim. She Is Ghosting All Of Her Responsibilities! Unacceptable Business Practice! It Has Been Over 2 Months With No Response!

Extra Space, very disappointed with how this company does business. Their increase are beyond ridiculous, they start you off with one price and the increase typically is 2 to 3 times the amount of your initial cost. Do Yourself A Favor And Run. Calling their corporate office is impossible; the phone service keeps you in a circle you never get to speak with anyone. Been renting for 3 years, and loyalty has no value; you’re just a number. Big Mistake Renting With This Company. Very Unhappy Customer

Extra Space, Poor customer service! We had to rent two units The second leaked. To move out of the leaking unit to a dry unit there was a “fee”. It wasn’t my fault the unit leaked. seems like a software issue that needs resolution. I needed to store a couple of boats in a parking space. Every time I change boats I have to send a copy of the trailer registration and the boat. Once one is in the system the other drops out. Every time I do a boat shuffle I get a phone call! What happened to customer care and customer service?